Customer Services Administrator in Stockport

The Growth Company's (GC) Education and Skills team is seeking a highly organised Customer Services Administrator to support key administrative, data, and learner-focused tasks across our training and qualification programmes. You will help ensure accurate learner records, compliance with funding and awarding-body requirements, and smooth delivery of exams and assessments. This role suits someone who thrives in a fast-paced environment and is committed to delivering excellent service to learners, employers, and colleagues.

Please note this is a Part Time Opportunity working 15 hours over 2 days per week.

Key Responsibilities:

• Check eligibility of new applications to ensure companies and individuals meet funding criteria.
• Invigilate and provide administrative support for exams, tests, and initial assessments.
• Handle sensitive learner, student, and employer data in line with compliance requirements.
• Register learners for qualifications and ensure all Awarding Body procedures are followed.
• Process certification for learners in line with Apprenticeship Certification England (ACE) requirements.
• Accurately process paperwork and data onto systems to support funding claims.
• Maintain audit-ready records, including scanning, archiving, and data quality checks.
• Support day-to-day administrative and finance processes, including petty cash, purchase orders, and invoice checks.

About You:

• Experience in administration and customer service within a busy, multi-stakeholder environment.
• Comfortable handling sensitive data and working within compliance-driven processes.
• Able to work across multiple sites and support a wide range of learners, employers, and partners.
• Confident engaging with members of the public, internal teams, and external agencies.
• Motivated, reliable, and able to manage competing priorities in a fast-paced setting.
• Strong team player who can support colleagues with queries, system updates, and process improvements.
• Committed to delivering a high-quality learner journey and excellent customer experience.

Skills Required:

• Minimum Level 2 English and Maths.
• Strong IT capability, fully conversant with Microsoft Office applications.
• Good written and verbal communication skills, able to engage at all levels.
• Ability to work to deadlines, manage pressure, and maintain accuracy.
• Strong organisational skills with excellent attention to detail.
• Confident processing data, paperwork, and financial transactions.
• Ability to manage front-of-house duties and handle enquiries professionally.
• Comfortable supporting classroom delivery and centre operations where required.

We are currently unable to provide sponsorship for work permits or visas. Therefore, we can only consider candidates who already have the legal right to work in the UK. Safeguarding the welfare of all individuals, including vulnerable adults and young people is a core priority at GC, and we expect all staff to uphold this responsibility. All Education and Skills appointments are subject to Safer Recruitment Procedures, including a DBS check and a professional social media check, carried out by Due Diligence Limited (DDC Ltd) at no cost to the successful candidate. Please note: It is an illegal offence to apply for a role involving regulated activity if you are on the Barred List. We are committed to increasing workforce diversity and offer a guaranteed interview to applicants who meet the essential criteria and either have a disability or are from a diverse ethnic community. If this applies to you, you can request consideration under this scheme during the application process. Your request will be shared only with the Hiring Manager and Internal Recruitment Team.