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For Companies At a Glance
- Tasks: Lead and support a team to deliver high-quality employment services with empathy.
- Company: Join The Growth Company’s dynamic Employment, Justice and Health team.
- Benefits: Competitive salary, professional development, and a chance to make a real impact.
- Why this job: Be a confident leader driving positive change in the community.
- Qualifications: Experience in people management and strong communication skills required.
- Other info: Full UK driving licence needed; travel across Staffordshire is part of the role.
The predicted salary is between 36000 - 60000 £ per year.
The Growth Company’s (GC) Employment, Justice and Health team has an exciting new opportunity for a Service Manager. The role involves motivating and supporting an operational team to deliver a high-quality programme with respect and empathy, while also achieving high performance levels and customer service standards. The Service Manager will support the Operations Manager to ensure the smooth delivery of a new employability and health programme. This role involves travel across the whole of Staffordshire, so a full UK driving licence and access to your own car are essential.
Key Responsibilities
- Lead, manage and support a team delivering high-quality employment services across a defined area.
- Drive performance through regular reviews, coaching, and development using the Performance Management Framework.
- Build strong relationships with stakeholders and referral partners to maximise service referrals.
- Ensure compliance with audit requirements and maintain accurate CRM data and reporting.
- Monitor service quality, manage customer feedback, and apply continuous improvement methods.
- Oversee team engagement, CPD, and Social Value commitments including volunteer days.
- Report performance to senior management in line with organisational and commissioner standards.
- Ensure services are delivered in line with GC values and best practice frameworks.
About you
- A confident and resilient leader with a passion for making a positive impact.
- Results-driven with a strong sense of initiative and accountability.
- Skilled in building relationships and communicating effectively with diverse stakeholders.
- Comfortable managing a mobile workforce and adapting to changing priorities.
- Committed to continuous improvement and professional development.
- Able to work collaboratively and contribute to a supportive team culture.
- Knowledgeable about employment, health, and training sectors.
- Full UK driving licence and access to a personal car.
Skills Required
- Proven experience in people management and achieving performance outcomes.
- Strong understanding of employment law, labour market trends, and public sector policy.
- Ability to produce high-quality written reports and present confidently to stakeholders.
- Fluent in ICT systems and confident using CRM platforms.
- Knowledge of the NHS and health sector, and how it links to employability services.
- Understanding of financial information, MI, and budget management.
- Excellent communication, networking, and stakeholder engagement skills.
- Ability to lead with empathy, drive results, and foster team development.
Service Manager employer: The Growth Company
Contact Detail:
The Growth Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, attend events, and connect with potential employers. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews like it's a performance! Research the company, understand their values, and think about how you can contribute to their mission. Show them you're not just another candidate, but the right fit.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can leave a lasting impression. It shows you're genuinely interested and keeps you on their radar.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, it’s a great way to show your enthusiasm for joining our team.
We think you need these skills to ace Service Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in people management and performance outcomes. We want to see how your skills align with the role of Service Manager, so don’t hold back on showcasing your relevant achievements!
Showcase Your Leadership Style: As a confident and resilient leader, it’s important to convey your leadership style in your application. Share examples of how you've motivated teams and driven performance in previous roles. We love to see how you can lead with empathy while achieving results!
Highlight Your Relationship-Building Skills: Building strong relationships with stakeholders is key for this role. Use your application to demonstrate your communication skills and any successful partnerships you've developed. We’re keen to know how you’ve maximised service referrals in the past!
Keep It Professional Yet Personal: While we want to see your professional side, don’t forget to let your personality shine through! A touch of authenticity can make your application stand out. Remember, we’re looking for someone who fits well within our supportive team culture.
How to prepare for a job interview at The Growth Company
✨Know Your Stuff
Make sure you brush up on the key responsibilities of the Service Manager role. Understand how to motivate and support a team, and be ready to discuss your experience in delivering high-quality programmes. Familiarise yourself with the specific needs of the Employment, Justice and Health sectors.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership style and how you've driven performance in previous roles. Think about times when you've coached team members or improved service delivery. This is your chance to demonstrate your ability to lead with empathy and achieve results.
✨Build Relationships
Since building strong relationships with stakeholders is crucial, come prepared with examples of how you've successfully engaged with diverse partners in the past. Be ready to discuss your communication strategies and how you’ve maximised service referrals through collaboration.
✨Be Ready for Questions on Compliance and Improvement
Expect questions about compliance with audit requirements and how you've managed customer feedback in previous roles. Have some ideas on continuous improvement methods ready to share, as this shows your commitment to maintaining high standards and adapting to change.
