The Growth Company (GC) Employment team has an exciting opportunity for a Triage Coordinator - Work and Wellbeing Navigator to join our team. In this role, you will help residents access the right employability services and support, working closely with local authorities, community organisations, social enterprises, and employment providers to build strong partnerships and positive outcomes.
Employment, Justice and Health deliver integrated support to help individuals with complex barriers move towards and into work. We work with people affected by health conditions, justice involvement, or long-term unemployment, supporting them to improve their wellbeing, confidence, and employability. We provide tailored, person-centred support alongside access to specialist partners, and collaborate with employers to create inclusive job opportunities. Through this work, we aim to improve life chances and support sustained, positive outcomes for individuals and communities.
Home-based role with occasional travel to local offices for team meetings and events. The role can be based from our Liverpool or St Helens office.
Please note that this role is being advertised subject to contract award, until an outcome is confirmed, your application will be treated as speculative.
Key Responsibilities:
- Manage resident interactions across all contact channels, including in-person, phone, email, and website/app.
- Conduct empathetic interviews to assess needs and determine appropriate support actions.
- Accurately record client interactions and actions in the CRM system, following established procedures.
- Evaluate next steps based on residents' concerns, leveraging GC resources and external advisory services.
- Refer or signpost residents to internal specialists or external agencies, ensuring appropriate support.
- Oversee workflow and elevate cases to the relevant contacts within partner organisations.
- Support service promotion through marketing, networking, and partnerships with organisations and customers.
- Coordinate appointments for residents, managing diaries and issuing referrals promptly.
About you:
- Strong IT proficiency, including experience with management information systems, spreadsheets, diary management, and email platforms.
- Confident and professional communicator, adept at engaging with clients and stakeholders.
- Resilient self-starter, capable of working independently, following plans, and delivering results under pressure.
- Excellent customer service and organisational skills, ensuring efficiency and responsiveness.
- Proficient in Microsoft Office Suite, including Word, Excel, Outlook, and other essential tools.
- Experienced in administrative processes, with a solid understanding of CRM systems for streamlined operations.
Skills Required:
- Strong customer service, organisational, and IT skills, ensuring efficiency and professionalism.
- Proven experience engaging with the public, both in-person and over the phone, with confidence and professionalism.
- Ability to meet challenging targets and key performance indicators, consistently delivering high-quality results.
- Thrives under pressure in fast-paced, performance-driven environments.
- Skilled in gathering and assessing information swiftly and accurately to determine the best course of action for clients.
- Exceptional interpersonal skills, adept at working with clients and a diverse range of stakeholders.
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Triage Coordinator - Work and Wellbeing Navigator in Liverpool employer: The Growth Company
The Growth Company is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for professionals passionate about driving economic impact in Greater Manchester. With a focus on employee development, you will have access to numerous growth opportunities while working alongside a dedicated team committed to showcasing the region as a premier destination for business and investment. Join us to be part of meaningful events that not only elevate your career but also contribute to the community's prosperity.
