At a Glance
- Tasks: Support individuals in their new jobs with regular check-ins and practical advice.
- Company: Join The Growth Company, making a real difference in people's lives across the North of England.
- Benefits: Enjoy flexible working options and the chance to impact your community positively.
- Other info: This role offers the opportunity to work collaboratively with Employment Advisors across multiple sites.
- Why this job: Be part of a government initiative that helps people secure meaningful employment and overcome challenges.
- Qualifications: Strong communication skills, IT proficiency, and knowledge of the local job market are essential.
The predicted salary is between 30000 - 42000 £ per year.
The Growth Company’s Employment, Justice and Health team is seeking a dedicated In Work Support Advisor to join our Restart Scheme. This role is pivotal in delivering high-quality, ongoing support to participants who have recently secured employment. You will provide regular check-ins, guidance, and interventions to help individuals sustain and progress in their roles, ensuring long-term employment success.
The Restart Scheme is a Department for Work and Pensions (DWP) initiative that provides up to 12 months of tailored, intensive support to individuals who have been on Universal Credit for over 6 months gain employment. We help people overcome barriers to employment through personalised coaching, skills development, and job search support.
The programme works closely with employers to connect participants to suitable opportunities, while also building confidence and readiness for work.
Key Responsibilities:
- Provide regular, scheduled support calls to in-work participants to ensure job retention and progression.
- Identify and elevate any “at risk” participants to Employment Advisors for early intervention.
- Offer practical advice and problem-solving support to participants facing challenges in their new roles.
- Liaise with employers (with participant consent) to address any workplace issues and promote positive outcomes.
- Accurately record all participant interactions in line with company and contractual policies.
- Monitor and document employment changes, including job losses or new employment, ensuring data is up to date and compliant.
- Collaborate with Employment Advisors across multiple sites to ensure a seamless support experience. and accurate and effective manner.
- Escalate complex cases or concerns to the Service Manager in a timely and professional manner.
About you:
- A warm, approachable style to delivery is required in order to build relationships and rapport.
- Good rapport building skills and negotiator.
- Flexible and adaptable
- Must have excellent telephone manner, good organisational skills, and excellent IT skills.
- Ability to handle difficult situations with ease.
- Negotiation skills, ability to challenge.
Skills Required:
- Excellent knowledge of the local labour market, methods of recruitment and awareness of growth industries.
- Knowledge of welfare to work and the customer base.
- Experience in training, education, and employment opportunities.
- Good knowledge of guidance and national standards.
- Working knowledge of all Microsoft packages.
- Knowledge of administrative systems.
- Ability to work to challenging targets and key performance indicators.
- Able to obtain information and record information accurately with high level of attention to detail.
In Work Support Advisor in Liverpool employer: The Growth Company
The Growth Company is an exceptional employer, offering a collaborative culture that prioritises practical impact and employee development. As a Leadership Development Architect & Coach, you will have the opportunity to shape the future of leadership within the organisation while enjoying a flexible part-time schedule that supports work-life balance. With a commitment to fostering growth and providing meaningful learning experiences, this role is perfect for those seeking to make a significant difference in leadership development.
StudySmarter Expert Advice🤫
We think this is how you could land In Work Support Advisor in Liverpool
✨Tip Number 1
Familiarise yourself with the local labour market and growth industries in your area. This knowledge will not only help you understand the challenges participants face but also enable you to provide tailored advice that resonates with their specific situations.
✨Tip Number 2
Develop your rapport-building skills by practising active listening and empathy. Being warm and approachable is key in this role, so consider role-playing scenarios with friends or family to enhance your communication style.
✨Tip Number 3
Brush up on your negotiation skills, as you'll need to advocate for participants effectively. Consider reading books or taking online courses focused on negotiation techniques to prepare yourself for challenging conversations.
✨Tip Number 4
Get comfortable with Microsoft Office and any administrative systems mentioned in the job description. Practising these tools will ensure you're efficient in recording participant interactions and managing data accurately from day one.
We think you need these skills to ace In Work Support Advisor in Liverpool
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience and skills that align with the responsibilities of the In Work Support Advisor role. Emphasise your ability to provide support, build rapport, and handle challenging situations.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for helping individuals secure and maintain employment. Mention specific examples from your past experiences that demonstrate your skills in negotiation, problem-solving, and support.
Highlight Relevant Skills:In your application, clearly outline your knowledge of the local labour market and any experience you have in training or employment support. This will show that you understand the challenges participants may face.
Proofread Your Application:Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at The Growth Company
✨Show Your Empathy
As an In Work Support Advisor, you'll be working closely with individuals who may be facing challenges in their new roles. Demonstrating empathy during the interview will show that you understand the importance of building rapport and trust with participants.
✨Highlight Your Problem-Solving Skills
Be prepared to discuss specific examples of how you've helped others overcome obstacles in the past. This role requires practical advice and support, so showcasing your problem-solving abilities will be crucial.
✨Familiarise Yourself with Local Labour Market
Research the local labour market and growth industries relevant to the area. Being knowledgeable about employment trends will not only impress the interviewers but also demonstrate your commitment to helping participants find meaningful work.
✨Prepare for Role-Playing Scenarios
You might be asked to role-play a scenario where you provide support to a participant. Practising how you would handle difficult situations or negotiations can help you feel more confident and showcase your skills effectively.
