At a Glance
- Tasks: Lead a dynamic team to deliver impactful employment support for individuals facing barriers.
- Company: Join The Growth Company, a leader in empowering people through innovative support services.
- Benefits: Competitive salary, professional development, and the chance to make a real difference.
- Other info: Thriving environment with opportunities for growth and collaboration.
- Why this job: Be a key player in transforming lives and building strong community partnerships.
- Qualifications: Proven leadership experience and a passion for helping others succeed.
The predicted salary is between 35000 - 45000 £ per year.
Overview
The Growth Company’s (GC) Connect to Work team have an exciting new opportunity for a Service Manager to motivate and support an operational team to deliver the Individual Placement and Support (IPS) programme, ensure a high-quality programme is delivered with respect and empathy, achieve high performance levels and customer service standards, via effective performance and team management, supporting the Operations Manager in the smooth delivery of the contract and to ensure delivery meets IPS Fidelity Review best practice and contractual compliance standards.
The IPS service helps individuals with health conditions or barriers to employment find and sustain paid work.
We provide personalised, one-to-one support, focusing on rapid job search and matching people to suitable roles.
We work closelywith health services and employers to deliver joined-up, ongoing support, while helping individuals build confidence and maintain their wellbeing in work.
Responsibilities
- Lead high‑quality IPS service delivery by ensuring every service user receives effective, person‑centred employment support, maintaining fidelity to the IPS model, and driving the achievement of all contractual KPIs, quality standards and social value commitments.
- Manage, develop and support a mobile team through recruitment, structured onboarding, regular performance reviews, coaching, observations and tailored CPD, ensuring Employment Specialists consistently exceed minimum performance expectations.
- Strengthen and grow stakeholder partnerships by maintaining productive relationships with NHS teams, referral partners, community organisations and employers to maximise referrals, enhance service visibility and ensure a strong local ecosystem of support.
- Oversee operational excellence and compliance by ensuring CRM accuracy, audit readiness, data integrity, customer feedback management, continuous improvement activity and effective reporting to senior leadership and commissioners.
About You
- A results‑driven leaderwith strong initiative, resilience and the ability to motivate and support others.
- A confident communicatorable to present to partners, share best practice and build positive networks.
- A collaborative team playerwho thrives in complex, multi‑stakeholder environments.
Qualifications
- Proven people management experiencewith a track record of achieving performance outcomes in employability, health or welfare‑to‑work settings.
- Strong sector knowledgeincluding NHS structures, labour market insight, policy awareness and understanding of MI/financial information.
- Excellent communication and reporting skillswith the ability to produce clear written reports and confidently present to stakeholders.
- High‑level ICT proficiencywith the ability to maintain accurate data, ensure audit trails and use CRM systems effectively.
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Service Manager in Grimsby employer: The Growth Company
The Growth Company is an exceptional employer, offering a collaborative culture that prioritises practical impact and employee development. As a Leadership Development Architect & Coach, you will have the opportunity to shape the future of leadership within the organisation while enjoying a flexible part-time schedule that supports work-life balance. With a commitment to fostering growth and providing meaningful learning experiences, this role is perfect for those seeking to make a significant difference in leadership development.
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager in Grimsby
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at The Growth Company!
✨Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
✨Showcase Your HR Passion
Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at The Growth Company.
We think you need these skills to ace Service Manager in Grimsby
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at The Growth Company. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to The Growth Company and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at The Growth Company. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to The Growth Company's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at The Growth Company
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with The Growth Company.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at The Growth Company will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact The Growth Company and how you would contribute to adapting HR strategies.
