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- Tasks: Coordinate client assessments and manage projects to exceed expectations.
- Company: Join a leading UKAS-accredited certification body with over 20 years of experience.
- Benefits: Enjoy a professional environment with opportunities for growth and development.
- Why this job: Be part of a dedicated team making a real impact in the legal sector.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Experience in the legal sector is a plus, but not mandatory.
The predicted salary is between 30000 - 42000 £ per year.
The Growth Company’s (GC) Centre for Assessment (CfA) team is looking for a Client Service Coordinator to join our dedicated service including working on The Law Society quality standard Lexcel for Legal practices. In this role, you will support, arrange, and project manage the delivery of multiple assessments for CfA clients, ensuring that all services meet the required standards, business budgets, and service level agreements
CfA is a leading UKAS-accredited certification body specialising in providing assessment, certification and training services to thousands of clients both nationally and internationally. With over 20 years’ experience in the assessment and certification industry, CfA work in partnership with a highly skilled team of auditors and assessors to provide a client-focused, value-adding service.
Key Responsibilities
- Work with clients and auditors / assessors to ensure that all client services are established/planned and delivered.
- Co-ordinate project’s so that they take place on time, following the requirements of specific certifications / standards to exceed client expectations.
- Provide effective management of client projects in line with contractual, process and accreditation requirements, contributing to the achievement of revenue, sales and client retention targets.
- Follow agreed financial processes to ensure that accurate sales invoices are sent to clients and supplier invoices are sent to Finance with the aim of both being paid in accordance with CfA\’s terms.
- Provide a high level of customer care to all clients maintaining a professional service.
- Liaise with Auditors / Assessors providing support and guidance when required ensuring all processes and requirements have been followed.
About You
- Ability to use processes and procedures as a basis for making administrative/procedural decisions and judgements.
- Understanding of current issues facing businesses, organisations and sectors.
- A self-starter with the ability to manage several concurrent tasks and work to agreed timescales.
- Maintains self-control, displaying positive and enthusiastic behaviour.
- Experience of the legal sector would be an advantage.
Skills Required
- Previous experience of working in a customer service orientated role.
- Experience of building relationships with customers.
- Ability to communicate to all levels of persons both internally and externally in a business environment in a professional manner.
- Time management and organisational skills with the ability to prioritise work effectively.
- Ability to act on own initiative to ensure logical and expedient response to resolve issues.
- Strong interpersonal skills with the ability to work effectively as part of a team.
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Client Service Coordinator employer: The Growth Company
Contact Detail:
The Growth Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Service Coordinator
✨Tip Number 1
Familiarise yourself with The Law Society's Lexcel quality standard. Understanding the specifics of this certification will not only help you in interviews but also demonstrate your commitment to the role and the industry.
✨Tip Number 2
Network with professionals in the legal sector, especially those who have experience with client service roles. Engaging with them can provide insights into the expectations and challenges of the position, which can be invaluable during your application process.
✨Tip Number 3
Showcase your project management skills by discussing any relevant experiences where you've successfully coordinated multiple tasks or projects. This will highlight your ability to manage time effectively and meet deadlines, which is crucial for this role.
✨Tip Number 4
Prepare to discuss how you handle customer service challenges. Think of specific examples where you've built strong relationships with clients or resolved issues efficiently, as this will demonstrate your suitability for a client-focused role.
We think you need these skills to ace Client Service Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and project management. Emphasise any previous roles where you coordinated projects or worked with clients, especially in the legal sector.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific skills that align with the job description, such as your ability to manage multiple tasks and provide excellent customer care.
Showcase Relevant Skills: When detailing your experience, focus on skills like time management, communication, and relationship building. Use examples that demonstrate how you've successfully managed client projects or improved customer satisfaction.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at The Growth Company
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Client Service Coordinator. Familiarise yourself with The Law Society quality standard Lexcel and how it applies to legal practices, as this will show your commitment and preparedness.
✨Showcase Your Customer Service Skills
Prepare examples from your previous roles that highlight your customer service experience. Be ready to discuss how you've built relationships with clients and resolved issues effectively, as this is crucial for the role.
✨Demonstrate Project Management Abilities
Since the role involves project management, be prepared to discuss your time management and organisational skills. Share specific instances where you successfully coordinated multiple tasks or projects, ensuring they were delivered on time.
✨Ask Insightful Questions
Prepare thoughtful questions about the company and the role. Inquire about the challenges the Centre for Assessment faces or how they measure client satisfaction. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
