At a Glance
- Tasks: Engage with clients via phone and email to enhance relationships and resolve queries.
- Company: Join a supportive team at The Growth Company in St Helens.
- Benefits: Full training, apprenticeship support, and opportunities for personal growth.
- Other info: Friendly environment with a focus on teamwork and development.
- Why this job: Kickstart your career in customer service while learning valuable skills.
- Qualifications: GCSE Maths & English grade A*-C/9-4 required.
The predicted salary is between 18500 - 22000 £ per year.
An enthusiastic Customer Service Assistant Apprentice is needed to join the team in St Helens. This is a telephone-based, customer-facing role at the heart of our existing client relationships.
Key Responsibilities
- Make and take regular phone calls to existing clients to maintain and develop strong working relationships.
- Proactively identify opportunities for new business from existing clients during calls and pass these on to the relevant team.
- Handle inbound customer enquiries via phone, email, and in person in a friendly and professional manner.
- Support the resolution of customer queries and complaints, escalating where necessary.
- Maintain accurate, up-to-date records of all client conversations and outcomes on internal systems.
- Work closely with the sales team to follow up on new business leads generated from client calls.
- Build strong working relationships with clients and colleagues to support a positive, consistent customer experience.
- Take part in all elements of the apprenticeship programme, including off-the-job training and coursework.
How you will be supported
Full training and support will be provided by The Growth Company to help you achieve your apprenticeship and reach your full potential in your role.
What will happen next
New applicants to The Growth Company who meet any basic entry requirements of the role will be contacted within two working days to be invited to meet a member of our team. You will then have the opportunity to find out:
- More about this vacancy and any others you are suitable for.
- Any training you need to complete.
- What the next steps will be.
What you should have to apply
- GCSE Maths & English grade A*-C/9-4.
Personal Qualities
- Friendly, approachable, and confident communicating with a range of people.
- Reliable.
- Punctual.
- Willing to learn.
Skills
- A genuine interest in customer service and delivering a great customer experience over the phone.
- Confident and comfortable speaking with clients on the phone on a regular basis.
- Curious about sales and keen to learn how new business is identified and developed from existing relationships.
- Good listening skills and a positive, can-do attitude.
- Comfortable using basic IT systems (email, Microsoft Office, etc.).
Customer Service Assistant Apprentice in St Helens employer: The Growth Company: Education & Skills
Malbern Windows is an excellent employer that prioritises the growth and development of its apprentices in a supportive and dynamic work environment. With comprehensive training provided by experienced installers, employees can expect to gain valuable skills while enjoying a culture that values reliability and proactive communication. Located in a thriving area, this role offers unique opportunities for career advancement in the fenestration industry.
Contact Details:
The Growth Company: Education & Skills Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant Apprentice in St Helens
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at The Growth Company: Education & Skills. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like The Growth Company: Education & Skills before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Assistant Apprentice in St Helens
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to The Growth Company: Education & Skills:Your cover letter is your chance to shine! Tell us why you want to work at The Growth Company: Education & Skills specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at The Growth Company: Education & Skills!
How to prepare for a job interview at The Growth Company: Education & Skills
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
