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- Tasks: Engage with customers, manage calls, and ensure top-notch service.
- Company: Join a supportive team at The Growth Company.
- Benefits: Full training, mentorship, and potential for career progression.
- Why this job: Kickstart your career in customer service with hands-on experience.
- Qualifications: GCSE Maths and English A*-C/9-4 required.
- Other info: Great opportunity for personal growth and teamwork.
The predicted salary is between 800 - 1400 £ per month.
The Customer Service Apprentice will be responsible for meeting customers, answering and making calls, organising and prioritising jobs, and a variety of other tasks, all whilst maintaining an excellent relationship and customer service score.
A normal day would include:
- Taking incoming and making outgoing calls
- Preparing necessary paperwork
- Scheduling and booking in vehicles
- Updating the system with accurate notes
- Pre-call and reminder phone calls
- Meeting and greeting customers on the day
- Ensuring customer contact details are captured
- Agreeing and organising collection times
- Customer updates throughout the day
- Upsell from servicing and inspections
- Customer collection and explanation of works performed
- Follow up activity to ensure an excellent customer experience
- Being a team player and displaying a positive attitude towards teamwork and callers
Full training and support will be provided by The Growth Company to help you achieve your apprenticeship and reach your full potential in your role. From an employer perspective, you will be assigned a mentor who will train and coach you through the Service Advisor role, starting with the basics of customer booking and appointments, learning the computer systems, progressing to job shadowing with customers face to face. Ultimately, towards the end of the apprenticeship, you will have the opportunity to progress onto a Business Administration apprenticeship level 3.
New applicants to The Growth Company who meet any basic entry requirements of the role will be contacted within two working days to be invited to meet a member of our team. You will then have the opportunity to find out more about this vacancy and any others you are suitable for, any training you need to complete, what the next steps will be, and how you could get there.
If you would be catching public transport for this role, visit the Journey Planner on www.tfgm.com to see how you would get there and how long it would take.
Requirements:
- GCSE Maths and English A*-C/9-4
Personal Qualities:
- A desire to make a difference
- Focused
- Communication skills both written and verbal
- Positive attitude
- Keen to develop
Skills:
- Excellent communication skills
- Strong attention to detail
- Ability to build relationships
- Being a team player with a can-do attitude
- Ability to remain calm and professional
Customer Service Apprentice in Salford employer: The Growth Company: Education & Skills
Contact Detail:
The Growth Company: Education & Skills Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Apprentice in Salford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on The Growth Company. Understand their values and what they stand for. This will help you connect with the interviewer and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when it comes to handling calls and meeting customers face-to-face during the interview.
✨Tip Number 3
Show off your communication skills! During the interview, make sure to demonstrate your ability to communicate clearly and effectively. Use examples from your past experiences to highlight how you've successfully interacted with others.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. This not only shows good manners but also reinforces your enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Service Apprentice in Salford
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about customer service, make sure your written application highlights your communication skills. Use clear and concise language, and don’t forget to showcase any relevant experience you have in dealing with customers.
Tailor Your Application: We want to see how you fit into our team! Take a moment to tailor your application to the job description. Mention specific tasks from the role, like scheduling or making calls, and explain how you can excel at them.
Be Positive and Professional: Your attitude matters! In your application, reflect a positive and professional tone. We’re looking for someone who can maintain great relationships with customers, so let that shine through in your writing.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and keep everything organised. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at The Growth Company: Education & Skills
✨Know Your Role
Before the interview, make sure you understand the responsibilities of a Customer Service Apprentice. Familiarise yourself with tasks like answering calls, scheduling, and maintaining customer relationships. This will help you demonstrate your enthusiasm and readiness for the role.
✨Practice Your Communication Skills
Since excellent communication is key in this role, practice articulating your thoughts clearly. You could even role-play common customer scenarios with a friend. This will boost your confidence and show the interviewer that you can handle customer interactions effectively.
✨Show Your Team Spirit
Be prepared to discuss examples of how you've worked well in a team. Highlight any experiences where you contributed positively to group efforts or helped resolve conflicts. This will showcase your ability to be a team player, which is crucial for this position.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process or what a typical day looks like. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
