At a Glance
- Tasks: Support daily operations and deliver excellent customer experiences at the academy.
- Company: Join Didsbury Black Belt Academy, a vibrant community focused on growth.
- Benefits: Full training, supportive environment, and opportunities for personal development.
- Other info: Dynamic role with potential for career advancement in a fun environment.
- Why this job: Make a difference by helping members and visitors feel welcome and valued.
- Qualifications: Maths & English grade A*-C/9-4; friendly and professional attitude required.
The predicted salary is between 15000 - 20000 £ per year.
Didsbury Black Belt Academy is seeking a Customer Service Apprentice to support the day‑to‑day operation of the academy. This is a wonderful role helping to deliver an excellent customer experience for members and visitors.
Responsibilities
- Respond to enquiries via telephone, email, WhatsApp and CRM systems
- Contact prospective members and assist with booking appointments and trial sessions
- Follow up enquiries and missed appointments
- Welcome members, parents and visitors to the academy
- Support reception and front‑of‑house operations
- Maintain accurate customer records and notes within the CRM
- Assist with attendance monitoring and reporting
- Support member onboarding and customer care processes
- Assist with events, gradings and academy activities
- Carry out general administration duties
How you will be supported
Full training and support will be provided by The Growth Company to help you achieve your apprenticeship and reach your full potential in your role.
What will happen next
New applicants to The Growth Company who meet any basic entry requirements of the role will be contacted within two working days to be invited to meet a member of our team. You will then have the opportunity to find out:
- More about this vacancy and any others you are suitable for
- Any training you need to complete
- What the next steps will be
Requirements
Maths & English grade A*-C/9-4.
Personal Qualities
- Hardworking
- Well presented
- Personable
Skills
- Friendly and professional manner
- Good communication skills
- Reliable and punctual
- Organised and able to follow systems
- Basic IT skills
- Positive attitude and willingness to learn
Travel
If you would be catching public transport for this role, visit the Journey Planner on www.tfgm.com to see how you would get there and how long it would take.
Customer Service Apprentice in Manchester employer: The Growth Company: Education & Skills
Didsbury Black Belt Academy is an exceptional employer that prioritises the growth and development of its employees, offering comprehensive training and support through The Growth Company. With a vibrant work culture focused on delivering outstanding customer experiences, this role provides a unique opportunity to engage with members and visitors in a welcoming environment, all while gaining valuable skills in customer service and administration.
Contact Details:
The Growth Company: Education & Skills Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Apprentice in Manchester
✨Get to Know Your Local Businesses
For an apprenticeship in customer support, don’t hesitate to pop into local shops or businesses. They might not have job postings up, but often they’re looking for eager apprentices who can learn on the job. Approach them with confidence and express your interest.
✨Leverage Online Communities
Dive into online forums and communities focused on customer support. Places like Reddit or specific Facebook groups are goldmines for advice and networking. You never know who might be looking for an apprentice or have insider tips about openings at places like The Growth Company: Education & Skills.
✨Tap Into Your School’s Resources
Make sure to use your school’s career services. They often have connections with companies looking for apprentices, which can give you a head start. Plus, they can help you polish your interview skills to shine during those crucial moments.
✨Show Your Passion Online
Create a simple portfolio showcasing any relevant experience, even if it's just customer service experience from part-time gigs. Share it on platforms like LinkedIn to make yourself more visible to employers like The Growth Company: Education & Skills. It’s all about getting your name out there and showing you’re keen to learn!
We think you need these skills to ace Customer Service Apprentice in Manchester
Some tips for your application 🫡
Show off your communication skills!:In customer support, being able to communicate clearly and effectively is key. When writing your application, make sure to highlight any relevant experience where you've had to support or assist others, whether that's in a job, volunteering, or even in school projects. We want to see how you express yourself and ensure that your enthusiasm comes through!
Tailor your CV to the support role:Your CV should reflect skills that are essential for customer support, like patience, problem-solving, and empathy. Highlight any instances where you've handled difficult situations or resolved conflicts, even if they're not from a formal job. This is your chance to prove that you have the right mindset for an apprenticeship with us at The Growth Company: Education & Skills.
Include relevant coursework or certifications:If you've taken any courses related to customer service or communications, shout about them! This could be anything from online courses to workshops. Certifications show us you're serious about getting into the field and help us see your commitment to learning more in your apprenticeship.
Express your willingness to learn:Since this is an apprenticeship, showing that you’re eager to learn and grow is really important. In your cover letter, share specific reasons why you want to join The Growth Company: Education & Skills and how you're looking forward to gaining hands-on experience in customer support. We love candidates who are enthusiastic and ready to dive into the learning process!
How to prepare for a job interview at The Growth Company: Education & Skills
✨Mastering Communication Skills
As a customer support apprentice, showcasing your verbal and written communication skills is essential. Think about past experiences where you've had to resolve issues or clarify misunderstandings – be ready to discuss these during your interview. Remember, it's all about demonstrating your ability to empathise with customers and provide effective solutions.
✨Brush Up on Product Knowledge
Get familiar with the products or services offered by The Growth Company: Education & Skills. Being knowledgeable about what they sell not only shows your interest but also helps you answer possible technical questions about how you’d assist customers. Prepare to discuss how you would approach learning about new products and your strategy for staying updated.
✨Prepare for Scenario Questions
Expect interviewers to throw some real-life scenarios at you. Prepare for questions about how to handle difficult customers or complaints. They want to see how well you can think on your feet and apply your customer service skills in challenging situations. Try role-playing with a friend to feel more prepared!
✨Show Enthusiasm for Learning
Since you’re applying for an apprenticeship, the hiring team at The Growth Company: Education & Skills will be looking for your motivation to learn and grow. Be ready to express your eagerness to absorb knowledge from seasoned professionals and how you plan to contribute to the team's success. Show them that you're not just looking for a job, but a pathway to build your skills!
