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- Tasks: Assist patients and support the practice team with a friendly attitude.
- Company: A sociable and supportive medical practice with a large, efficient team.
- Benefits: Flexible hours, supportive environment, and opportunities for personal development.
- Why this job: Make a difference in patients' lives while gaining valuable experience in healthcare.
- Qualifications: Strong people skills, IT proficiency, and ability to multitask.
- Other info: Join a dynamic team dedicated to patient care and professional growth.
The predicted salary is between 10 - 13 £ per hour.
We are looking for someone to join our team to work 15 hours per week. The shifts we need covering are Monday 2.00-7.00pm, Thursday 2.00-7.00pm and Friday 8.00-1.00pm.
Responsibilities
- The successful candidate will offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
- Receive, assist and direct patients in accessing the appropriate service in a courteous, efficient and effective way.
- This role predominantly involves telephone work but also includes the provision of clerical support to clinical staff and other members of the practice team.
Requirements
- Good team player and people person.
- Strong IT and organisational skills.
- Unflappable nature and excellent ability to multi-task.
- Significant amount of telephone work.
- Flexibility to cover holidays and sickness.
- Working hours between the hours of 07:45 and 19:00.
About the Practice
We are a sociable and supportive Practice, with an excellent clinical team and highly efficient Patient Services and Dispensary teams. We are a large Practice with over 13,000 patients currently registered and have a fantastic team of over 80 staff members. The Practice holds regular in-house and multi-disciplinary meetings, including complex care, significant event meetings and educational sessions. We are a training practice for doctors and are very supportive of personal development for all staff.
Patient Services Adviser in Sherborne employer: The Grove
Contact Detail:
The Grove Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Services Adviser in Sherborne
✨Tip Number 1
Get to know the practice! Research their values and culture so you can show how you fit in. When you apply through our website, mention specific things about the practice that resonate with you.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of telephone work, try doing mock calls with friends or family. This will help you feel more confident and ready to impress during the interview.
✨Tip Number 3
Show off your organisational skills! Be prepared to discuss how you manage multiple tasks effectively. We love hearing about real-life examples, so think of situations where you've juggled responsibilities successfully.
✨Tip Number 4
Be flexible and positive! Highlight your willingness to cover shifts and help out when needed. A friendly attitude goes a long way, especially in a patient-facing role like this one. Remember, we’re all about teamwork!
We think you need these skills to ace Patient Services Adviser in Sherborne
Some tips for your application 🫡
Show Your People Skills: As a Patient Services Adviser, you'll be the friendly face (or voice) of our practice. Make sure to highlight your experience in customer service or any roles where you've interacted with people. We want to see how you can project that positive image!
Tailor Your Application: Don’t just send a generic application! Take a moment to read through the job description and align your skills and experiences with what we’re looking for. This shows us you’re genuinely interested in the role and understand what it entails.
Highlight Your IT Skills: Since this role involves a significant amount of telephone work and clerical support, make sure to mention any relevant IT skills you have. Whether it's managing databases or using specific software, let us know how tech-savvy you are!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it’s super easy to do!
How to prepare for a job interview at The Grove
✨Know the Practice Inside Out
Before your interview, take some time to research the practice. Understand their values, the services they offer, and their approach to patient care. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your People Skills
As a Patient Services Adviser, you'll be interacting with patients regularly. Prepare examples from your past experiences where you've successfully communicated or resolved issues with people. Highlight your ability to remain calm and friendly, even in challenging situations.
✨Demonstrate Your IT Savvy
Since the role involves significant telephone work and clerical support, brush up on your IT skills. Be ready to discuss any relevant software or systems you've used before. If you have experience with patient management systems, make sure to mention it!
✨Prepare for Scenario Questions
Expect to face scenario-based questions during your interview. Think about how you would handle specific situations, like dealing with an upset patient or managing multiple calls at once. Practising these scenarios can help you articulate your thought process clearly and confidently.