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- Tasks: Be the friendly face of our hotel, ensuring guests feel welcome and informed.
- Company: Join The Grove, a stunning 5* resort in Hertfordshire, known for its luxury and tranquillity.
- Benefits: Enjoy perks like free meals, discounts, and access to our award-winning spa and golf course.
- Why this job: This role offers growth opportunities in a supportive, family-run environment with a focus on guest satisfaction.
- Qualifications: Previous hotel reception experience and excellent communication skills are essential.
- Other info: Shift work is required, including early, middle, late, and night shifts.
The predicted salary is between 23456 - 32184 £ per year.
Salary £27,820 per annum plus hotel benefits.
Location: Watford, Hertfordshire.
This is a permanent, full-time vacancy that will close in 12 days at 23:59 BST.
We are looking for a welcoming and guest-focused Receptionist to join our ultra-professional front of house team. As one of the first points of contact in the hotel, it is essential that our guests are wowed by a smooth check-in, useful information, and a knowledgeable team who are on hand 24 hours a day. We want anyone staying with us to feel right at home and looked after from the minute they are greeted at the door.
Previous experience of working on a hotel reception and using a well-known booking system is essential for this role, as are excellent communication and organisation skills and a friendly, helpful nature.
This role has lots of potential for professional development within a big team, and we are always looking to reward passion, initiative, and those who go the extra mile for our guests.
Please be aware that this is a permanent, full-time role and involves shift work on a rota basis. Typical shifts would be early (7am - 3:30pm), middle shifts, or late shifts (2:30pm - 11pm) and a night shift (11pm - 7:30am) on a rotation basis.
The Grove is a spectacular 5* venue and resort, offering our customers a slice of tranquillity and calm, away from the stresses of everyday life. Across our 300-acre estate, we offer fine dining, a range of outdoor activities (including our famed golf course) and an indulgent award-winning spa and health club. Being family-owned means that both our guests and our employees are treated as individuals and not one of the crowd.
Alongside the personable touches that come with working for a family-run business, we also offer a range of benefits that are designed to enable you to feel valued and appreciated as an important member of our team:
- The chance to make use of the on-site award-winning facilities such as the spa, golf course and gym.
- A staff canteen with a free meal during your shift.
- A subsidised shuttle bus from Watford town centre.
- Generous discounts for you and your family/friends on stays with the hotel.
- Subsidised staff accommodation (if required).
Set in 300 acres of stunning Hertfordshire countryside, The Grove is the ultimate five-star retreat. Lovingly restored, the former home of the Earls of Clarendon is situated just 18 miles from London, and is home to an award-winning spa, championship golf course and mouth-watering restaurants.
We offer a great variety of benefits to acknowledge talent, reward and thank loyalty, and drive success.
Receptionist employer: The Grove
Contact Detail:
The Grove Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Familiarise yourself with the hotel and its services. Knowing about The Grove's facilities, such as the spa and golf course, will help you engage with guests and provide them with tailored recommendations during your interview.
✨Tip Number 2
Practice your communication skills. As a receptionist, you'll need to convey information clearly and warmly. Role-play common scenarios with friends or family to build your confidence in handling guest inquiries.
✨Tip Number 3
Research common hotel booking systems. If you have experience with specific software, be prepared to discuss it. If not, consider watching tutorials online to get a basic understanding of how these systems work.
✨Tip Number 4
Show your enthusiasm for customer service. During any interactions, whether in person or over the phone, express your passion for helping guests feel welcome and valued, as this aligns perfectly with the hotel's ethos.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially any previous roles in hotel reception or customer service. Emphasise your communication and organisational skills, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your ability to create a welcoming environment. Mention specific experiences where you went the extra mile for guests, as this aligns with the company's values.
Highlight Relevant Skills: In your application, clearly outline your familiarity with booking systems and any other technical skills that may be relevant. This will demonstrate your readiness for the role and ease of transition into their team.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for a receptionist position.
How to prepare for a job interview at The Grove
✨Showcase Your Customer Service Skills
As a receptionist, your ability to provide excellent customer service is crucial. Prepare examples from your previous experience where you went above and beyond for guests, ensuring they felt welcomed and valued.
✨Familiarise Yourself with Booking Systems
Since previous experience with booking systems is essential, make sure you brush up on any relevant software you’ve used before. If possible, research the specific system used by the hotel to demonstrate your readiness to hit the ground running.
✨Dress Professionally and Comfortably
First impressions matter, especially in a front-of-house role. Dress smartly but also consider comfort, as you may be on your feet for long periods. This shows that you understand the demands of the job.
✨Prepare Questions About the Role
Demonstrate your interest in the position by preparing thoughtful questions about the role and the team. Ask about opportunities for professional development or how the team collaborates to ensure guest satisfaction.
