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- Tasks: Be the friendly face of our GP surgery, managing calls and patient appointments.
- Company: Join a supportive team at Grove Medical Centre in Felixstowe.
- Benefits: Flexible part-time hours, professional development, and a positive work environment.
- Why this job: Make a real difference in patients' lives while growing your skills.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Work in a modern facility with a focus on innovation and teamwork.
Overview
The Grove Medical Centre in Felixstowe are seeking a confident, organised and approachable receptionist to join our busy GP surgery, to become part of a supportive team. This position is offered on a part-time basis, working approximately 15 hours per week, but these will vary depending on need, so you must be able to work flexibly.
Responsibilities
- First point of contact for all patients.
- Answering calls.
- Making appointments or re-scheduling.
- Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member as appropriate.
- Advising patients of practice procedures.
- Registering new patients.
- Accurately maintaining patient database and records, photocopying, filing and scanning.
General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience, offers excellent communication skills, and has the following attributes:
Qualifications and attributes
- Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
- Experience of working with the general public, being sensitive and empathic in distressing situations.
- Ability to work as part of a team.
- Strong IT and administration skills, with a high level of accuracy and attention to detail.
- Previous medical or healthcare receptionist experience is desirable.
- All applicants should ensure that they live within reasonable commuting distance.
About the team and environment
The team at the Grove Surgery are extremely supportive and committed to fostering growth and development. As a teaching practice, we are passionate about upskilling our current staff and creating a positive learning environment where everyone can thrive. We have a collaborative culture, emphasis on staff development, and commitment to delivering high-quality patient care. The surgery itself is a large, modern, purpose-built facility equipped with the latest technology and resources to support high-quality patient care. Our commitment to innovation and continuous improvement ensures that both staff and patients benefit from a welcoming, efficient, and forward-thinking healthcare setting.
Disclosure and Barring Service Check: Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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receptionist employer: The Grove
Contact Detail:
The Grove Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land receptionist
✨Tip Number 1
Get to know the practice! Research The Grove Medical Centre and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a receptionist, you'll be the first point of contact for patients. Role-play common scenarios with friends or family to boost your confidence and ensure you can handle queries and complaints with ease.
✨Tip Number 3
Network like a pro! Connect with current or former employees of The Grove Surgery on LinkedIn. They might share insights about the work culture or even refer you internally, which can give you a leg up in the hiring process.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It shows initiative and gives you a chance to highlight your skills and experience in a way that aligns perfectly with what we're looking for.
We think you need these skills to ace receptionist
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you can contribute to our supportive team at The Grove Medical Centre.
Tailor Your Experience: Make sure to highlight any relevant experience you have in customer service or healthcare. We’re looking for someone who can handle the pressures of a busy GP surgery, so share specific examples that demonstrate your skills in this area.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your qualifications and experiences stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at The Grove Medical Centre!
How to prepare for a job interview at The Grove
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a receptionist at a GP surgery. Familiarise yourself with common tasks like answering calls, making appointments, and handling patient queries. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your People Skills
As the first point of contact for patients, it's crucial to highlight your customer service experience. Prepare examples of how you've handled difficult situations or provided excellent service in the past. This will illustrate your ability to remain calm and empathetic under pressure, which is key in a healthcare environment.
✨Demonstrate Your IT Proficiency
Since strong IT and administration skills are essential for this role, be ready to discuss your experience with relevant software and tools. If you have any specific examples of how you've maintained databases or managed records accurately, share those during the interview to showcase your attention to detail.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how they handle patient feedback. This not only shows your interest in the role but also helps you determine if the practice is the right fit for you.
