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- Tasks: Lead the Reception Team and assist patients in accessing healthcare services.
- Company: Friendly GP practice in historic St Ives, focused on training and research.
- Benefits: Competitive pay, 27 days annual leave, and a dynamic working environment.
- Why this job: Make a real difference in patient care while developing your customer service skills.
- Qualifications: Strong communication skills and a flexible, customer-focused mindset.
- Other info: Join a proactive team dedicated to high-quality patient care.
The predicted salary is between 13 - 16 £ per hour.
We are looking for an enthusiastic, customer-focused colleague to lead our Reception Team. Providing patient-facing support, you and your team will help patients access and navigate our services, ensuring that they are seen by the right clinician at the right time.
Hours of work are: Mon 07:45 to 13:00; Tue 07:45 to 13:00; Wed 07:45 to 13:00; Thurs OFF; Fri 07:45 to 13:00.
Responsibilities
- Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
- Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
- Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.
- Deliver remarkable customer service; listen and respond to patient and customer messages and requests, and share any mistakes, omissions or possible improvements with your manager.
About the Practice
We are a friendly, proactive GP practice based in the heart of historic St Ives. We specialise in training (including GP Registrars, medical students and nursing students) and research. Over the last few years we have invested in our team and premises to deliver high-quality patient care. If you have a passion for primary care, we'd love to hear from you.
Qualifications & Requirements
- Great communication skills and effective teamwork.
- Flexible approach and customer-focused mindset.
Benefits
In return, we offer a great working environment, a varied and dynamic role, competitive pay based on skill and experience and 27 days annual leave (+ bank holidays).
Reception Team Member employer: The Grove
Contact Detail:
The Grove Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Team Member
✨Tip Number 1
Get to know the practice! Research their values and services so you can chat about them during your interview. This shows you're genuinely interested and helps you stand out from the crowd.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with patients and the healthcare team, role-play common scenarios with a friend. This will help you feel more confident and ready to impress.
✨Tip Number 3
Be prepared to share examples of your customer service experience. Think of times when you went above and beyond for someone, as this will highlight your customer-focused mindset that they're looking for.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're tech-savvy and keen to join our friendly team at the practice.
We think you need these skills to ace Reception Team Member
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through. We want to see that you're excited about the role and ready to help patients navigate our services.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience and skills. Mention any previous roles where you provided patient-facing support or worked in a team, as this will resonate with us.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon, so we can easily see how you fit into our friendly practice.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role!
How to prepare for a job interview at The Grove
✨Know the Practice Inside Out
Before your interview, take some time to research the practice. Understand their values, services, and the community they serve. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Reception Team Member, you'll be the first point of contact for patients. Prepare examples from your past experiences where you've delivered exceptional customer service. Highlight how you handled difficult situations or went the extra mile to assist someone.
✨Practice Effective Communication
Since great communication skills are essential for this role, practice articulating your thoughts clearly. You might want to do mock interviews with a friend or family member, focusing on how you can convey information in a friendly and professional manner.
✨Demonstrate Teamwork and Flexibility
The job requires effective teamwork and a flexible approach. Be ready to discuss how you've collaborated with others in previous roles and how you adapt to changing situations. This will show that you're not just a good fit for the role, but also for the team.
