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- Tasks: Support our clinical team by managing patient calls and appointments with care and efficiency.
- Company: Busy multi-sited GP surgery dedicated to high-quality patient care.
- Benefits: Full training provided, flexible hours, and a supportive team environment.
- Why this job: Make a real difference in patients' lives while gaining valuable experience in healthcare.
- Qualifications: Enthusiastic, caring individuals with strong communication skills; experience preferred but not essential.
- Other info: Join a dynamic team with opportunities for personal and professional growth.
The predicted salary is between 13 - 16 £ per hour.
Part time care navigator required for our busy multi-sited GP surgery. Experience preferred but full training will be given. This is a varied and interesting role supporting the clinical team to deliver high quality care for our patients. Applicants should be enthusiastic, caring and conscientious and be able to work well as part of a team. You should be able to demonstrate excellent communication skills. Applicants must understand the principles of confidentiality and be keen to represent the surgery in a sensitive, friendly, efficient and competent manner.
Responsibilities
- To have a thorough knowledge of all practice procedures
- To work in accordance with written protocols
- Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice
- Answering and care navigating high volume calls
- Deal with all general enquiries, explain procedures and make new and follow-up appointments
- Using your own judgement and communication skills ensure that patients with no prior appointment but who need urgent consultation are dealt with in a logical and non-disruptive manner
- Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
- Ensure the building is secure when leaving at the end of the day
- Scanning documents in accordance with Practice guidelines
- Action tasks within a timely manner
- Complete all annual Mandatory training as appropriate
Care Navigator in Barnsley employer: The Grove
Contact Detail:
The Grove Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Care Navigator in Barnsley
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare field, especially those who work in GP surgeries. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Practice makes perfect! Before any interview, rehearse common questions and scenarios you might face as a Care Navigator. This will help you feel more confident and ready to showcase your communication skills.
✨Tip Number 3
Show your enthusiasm! When you get the chance to meet potential employers, let your passion for patient care shine through. A genuine smile and a caring attitude can make all the difference.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. It’s super easy, and you’ll be one step closer to joining a fantastic team dedicated to delivering high-quality care.
We think you need these skills to ace Care Navigator in Barnsley
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the role shine through! We want to see that you're genuinely excited about being a Care Navigator and supporting our clinical team.
Highlight Your Communication Skills: Since excellent communication is key for this role, make sure to showcase any relevant experience or skills in your application. We love seeing examples of how you've effectively communicated in past roles!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your points are easy to understand. This will help us see your ability to convey information effectively.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at The Grove
✨Know Your Stuff
Familiarise yourself with the practice procedures and protocols mentioned in the job description. Being able to discuss these confidently will show that you're serious about the role and ready to hit the ground running.
✨Show Off Your Communication Skills
Since excellent communication is key for a Care Navigator, prepare examples of how you've effectively communicated in past roles. Think about times when you handled difficult situations or provided exceptional service to patients or clients.
✨Demonstrate Your Caring Nature
This role requires someone who is enthusiastic and caring. Be ready to share stories that highlight your compassion and ability to work well in a team. Showing that you genuinely care about patient welfare will set you apart.
✨Practice Makes Perfect
Consider doing a mock interview with a friend or family member. Focus on answering questions clearly and concisely, especially those related to handling high-volume calls and urgent consultations. This will help you feel more confident on the day.
