At a Glance
- Tasks: Join our team as a GP receptionist, handling calls, booking appointments, and welcoming patients.
- Company: Friendly GP surgery in Northolt with a supportive team and high patient satisfaction.
- Benefits: Flexible hours, full training provided, and potential for increased hours in the future.
- Other info: Opportunity to grow within a dynamic practice and contribute to community health.
- Why this job: Make a difference in patient care while working in a busy and rewarding environment.
- Qualifications: GCSE level education; experience in admin or customer service is a plus but not essential.
The predicted salary is between 12 - 14 £ per hour.
We are looking for an enthusiastic new receptionist for 16-20 hours per week over 3-4 days to join our supportive team. The post would suit somebody with an interest in health and patient care who works well under pressure and likes a busy but rewarding working environment. Although previous experience would be an advantage, this is not essential as full training will be provided. There may be opportunity to increase hours in the future if desired by the post holder.
Main duties of the job
- The role of a GP receptionist is varied and includes answering the telephone, booking appointments, greeting patients and processing clinical letters and repeat prescriptions.
- Morning sessions start at 8.00 am and afternoon sessions run until 5.30 and 6.30 pm.
- The post holder will need to be able to work flexibly at times and provide cover from time to time when colleagues are on leave.
About us
We are a friendly and supportive GP surgery in Northolt with around 7,500 patients. We have a team of approximately 20 staff including 7-8 receptionists. We have an excellent reputation within the local area and high levels of patient satisfaction. Our waiting time for routine appointment with a doctor is usually 2-4 days.
Job responsibilities
- The Grove Medical Practice is a busy six doctor training practice with around 7,500 patients.
- The post holder will be required to work 3-4 days per week and be able to provide cover for colleagues during leave including covering a Wednesday evening until 8.30pm 2-3 times a year.
- The role of a GP receptionist can be demanding at times and the post holder will need to be able to work effectively and calmly under pressure.
- The post holder must be available to start morning sessions at 8.00 am on some days and finish at least one or two afternoon sessions per week at 5.30 or 6.30 pm.
- To make appointments for patients with doctors, nurses and pharmacists on the practice's clinical system (SystmOne), ensuring that practice procedure is followed and the patient booked with the most appropriate health care professional.
- To signpost patients to online consultations and community pharmacies as appropriate in line with the practice's procedure.
- To welcome and book in patients arriving for their appointment.
- To welcome and register new patients to the practice, ensuring all paperwork is completed and practice procedures followed.
- To record all requests for home visits on the practice's clinical system and notify doctors.
- To respond to patient requests for results and to contact patients who are asked to come in following tests/investigations.
- To answer the telephone promptly and deal with or redirect queries.
- To take messages as required for other members of staff.
- To maintain a professional and helpful manner towards patients and other visitors to the practice at all times.
Clerical duties
- To request photographs from patients ahead of remote doctor appointments where appropriate.
- To scan hospital letters into the practice's clinical system (SystmOne).
- To file hospital letters and results as required in medical records.
- To process repeat prescription requests in line with the practice's Repeat Prescribing Policy ready for doctor verification and electronic signature.
- To open post and distribute as required.
- To check stock levels of your assigned clinical room on a weekly basis and restock room as required.
- To email referral requests as required and post mail at the end of each session.
- To photocopy patient records as required by the practice secretary.
- To book transport for patients attending hospital when clinically required.
- To book interpreters for patients as required.
- To leave reception tidy and ready for incoming colleagues, ensuring any outstanding actions are communicated to colleagues and properly documented.
Opening and closing the practice
- To open the premises in the morning and prepare for surgeries, with calls commencing from 8.00 am.
- To tidy and air the waiting room at the end of each session.
- To ensure the premises are locked and secure and the alarm set at the end of each day (locking up is always undertaken by at least two people).
Other
- To make coffee/tea as required and ensure the kitchen is left tidily.
- To attend and contribute to receptionist and practice team meetings.
- To provide cover for colleagues during times of annual or sick leave.
- To undertake any other administrative task reasonably delegated to you by doctors or managerial staff.
- To participate in a rota for Saturday mornings (currently the practice has agreed to be open 5-6 Saturdays a year in total only).
Person Specification
- Educated to GCSE level or equivalent.
- Previous work experience in an administrative or receptionist role.
- Experience of working in general practice.
- Experience of working with the public.
- Good verbal and written communication skills.
- Friendly and efficient telephone manner.
- Ability to use alphabetical filing systems.
- Professional manner and appearance.
- Calm and patient under pressure.
- Empathetic and caring nature.
- Punctual and reliable.
- Able to work flexibly when required.
- Understanding of the importance of patient confidentiality.
- Quick to learn.
- Some knowledge of and interest in the NHS.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
GP Receptionist in Northolt employer: The Grove Medical Practice
The Grove Medical Practice is an excellent employer, offering a supportive and friendly work environment in Northolt. With a strong focus on employee growth, we provide comprehensive training for new GP receptionists and the potential for increased hours, ensuring that our team members feel valued and empowered in their roles. Our commitment to high patient satisfaction and a collaborative culture makes this a rewarding place to work for those passionate about health and patient care.
Contact Details:
The Grove Medical Practice Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land GP Receptionist in Northolt
✨Get Hands-On with Local Clinics
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We think you need these skills to ace GP Receptionist in Northolt
Some tips for your application 🫡
Highlight Your Clinical Skills:When you’re crafting your CV for a nursing role, make sure to focus on your clinical skills and hands-on experience. Detail any specific areas of patient care you excel in, such as wound management or patient education.
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How to prepare for a job interview at The Grove Medical Practice
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Expect some technical questions related to nursing practices, patient management, and healthcare ethics. Make sure we brush up on key clinical competencies or procedures, so we're ready to discuss how to handle patient scenarios confidently.
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Since this is a part-time nursing role, it’s a great chance to showcase any relevant work or volunteer experiences. Create a reflective portfolio that includes notes, feedback from mentors, or case studies. This allows us to demonstrate our learning journey and commitment to improving our patient care skills.
