Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support our clinical team by navigating patient care and managing reception duties.
- Company: Busy multi-sited GP surgery with a friendly and supportive team.
- Benefits: Full training provided, flexible hours, and opportunities for career progression.
- Why this job: Make a real difference in patient care while gaining valuable experience.
- Qualifications: Experience in administration or customer service preferred, but not essential.
- Other info: Dynamic role with varied responsibilities and a chance to work across different sites.
The predicted salary is between 13 - 16 £ per hour.
Part-time care navigator required for our busy multi-sited GP surgery. Experience preferred but full training will be given. This is a varied and interesting role supporting the clinical team to deliver high quality care for our patients. Applicants should be enthusiastic, caring and conscientious and be able to work well as part of a team. You should be able to demonstrate excellent communication skills. Applicants must understand the principles of confidentiality and be keen to represent the surgery in a sensitive, friendly, efficient and competent manner.
Main duties of the job
- To have a thorough knowledge of all practice procedures
- To work in accordance with written protocols
- Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice
- Answering and care navigating high volume calls
- Deal with all general enquiries, explain procedures and make new and follow-up appointments
- Using your own judgement and communication skills ensure that patients with no prior appointment but who need urgent consultation are dealt with in a logical and non-disruptive manner
- Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
- Ensure the building is secure when leaving at the end of the day
- Scanning documents in accordance with Practice guidelines
- Action tasks within a timely manner
- Complete all annual Mandatory training as appropriate
About us
This is a varied and interesting role supporting the clinical team to deliver high quality care for our patients. The Practice team are friendly and supportive, and there is opportunity to develop and progress for the right person.
Job responsibilities
Administration
- To have a thorough knowledge of all practice procedures.
- To work in accordance with written protocols.
- Pulling/filing notes for surgeries and updating as necessary.
- Email and photocopy as requested.
- Summarising of new patient registration paper and electronic records.
Reception
- Receiving patients and dealing with their queries.
- Processing prescription requests.
- Be able to cover all reception positions as necessary.
- Process patient samples as and when required.
- Processing incoming and outgoing mail.
Appointments
- Care navigates patients.
- Process appointment requests for today/future appointments from patients by telephone and in person.
- Deal with visits/requests.
Computer
- Registrations of new patients computer data entry and medical records
- Process patients changes of address computer data and medical records (have knowledge of practice area)
- Process prescription requests in accordance with practice guidelines.
- Managing the practice Safehaven email account.
- Scanning patient paper information onto their electronic patient record.
- Work through and complete the EMIS task board.
- Work through and complete all EMIS workflow queries.
- Process the online patient queries.
Telephone
- Have working knowledge of telephone system.
Other Tasks
- Clear rooms after surgeries.
- Ensure building security; make sure buildings are secure, doors and windows are closed and the alarm is set.
- Report/log any IT/telephone/building maintenance repairs as per practice procedure.
- Flexibility to work at different sites to cover according to the rota allocation and attend meetings.
- Complete allocated Health and Safety checks/tasks.
- Any other tasks allocated by managers.
Experience
Experience of working in administration is essential for this role. Experience of working in a GP Surgery would be advantageous, but not essential as full training will be provided. Experience of working in a customer service environment would be beneficial for this role.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Care Navigator in Dodworth employer: The Grove Medical Practice
Contact Detail:
The Grove Medical Practice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Care Navigator in Dodworth
✨Tip Number 1
Get to know the practice! Research the GP surgery and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role requires excellent communication, consider doing mock interviews with friends or family. This will help you articulate your thoughts clearly and confidently when it counts.
✨Tip Number 3
Network like a pro! Reach out to current or former employees of the surgery on LinkedIn. They can provide insights about the work culture and may even give you tips on how to stand out during the hiring process.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It shows initiative and gives you a better chance of being noticed by the hiring team.
We think you need these skills to ace Care Navigator in Dodworth
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for helping others shine through. We want to see that you're genuinely excited about the role of Care Navigator and how you can contribute to our team.
Highlight Relevant Experience: Even if you haven't worked in a GP surgery before, share any customer service or administrative experience you have. We value skills that show you can handle busy environments and communicate effectively with patients.
Be Clear and Concise: Make sure your application is easy to read. Use clear language and structure your thoughts logically. We appreciate applications that get straight to the point while still showcasing your personality.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at The Grove Medical Practice
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Care Navigator. Familiarise yourself with the core duties mentioned in the job description, such as handling patient queries and managing appointments. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Care Navigator, excellent communication is key. Prepare examples from your past experiences where you've effectively communicated with patients or team members. Practice articulating your thoughts clearly and confidently, as this will reflect your ability to handle high-volume calls and deal with enquiries efficiently.
✨Emphasise Teamwork and Flexibility
This role requires working well within a team and being flexible across different sites. Think of instances where you've successfully collaborated with others or adapted to changing situations. Highlighting these experiences will show that you can fit into their friendly and supportive practice environment.
✨Understand Confidentiality Principles
Since confidentiality is crucial in a healthcare setting, be prepared to discuss how you would handle sensitive information. Brush up on the principles of confidentiality and think about how you can apply them in your role as a Care Navigator. This will demonstrate your conscientiousness and commitment to patient care.
