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- Tasks: Support our clinical team by navigating patient care and managing reception duties.
- Company: Busy multi-sited GP surgery with a friendly and supportive team.
- Benefits: Full training provided, flexible hours, and opportunities for career progression.
- Why this job: Make a real difference in patient care while developing valuable skills.
- Qualifications: Experience in administration or customer service preferred, but not essential.
- Other info: Join a dynamic environment where your contributions truly matter.
The predicted salary is between 13 - 16 £ per hour.
Part-time care navigator required for our busy multi-sited GP surgery. Experience preferred but full training will be given. This is a varied and interesting role supporting the clinical team to deliver high quality care for our patients. Applicants should be enthusiastic, caring and conscientious and be able to work well as part of a team. You should be able to demonstrate excellent communication skills. Applicants must understand the principles of confidentiality and be keen to represent the surgery in a sensitive, friendly, efficient and competent manner.
Main duties of the job
- To have a thorough knowledge of all practice procedures
- To work in accordance with written protocols
- Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice
- Answering and care navigating high volume calls
- Deal with all general enquiries, explain procedures and make new and follow-up appointments
- Using your own judgement and communication skills ensure that patients with no prior appointment but who need urgent consultation are dealt with in a logical and non-disruptive manner
- Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
- Ensure the building is secure when leaving at the end of the day
- Scanning documents in accordance with Practice guidelines
- Action tasks within a timely manner
- Complete all annual Mandatory training as appropriate
About us
This is a varied and interesting role supporting the clinical team to deliver high quality care for our patients. The Practice team are friendly and supportive, and there is opportunity to develop and progress for the right person.
Job responsibilities
- Administration
- To have a thorough knowledge of all practice procedures.
- To work in accordance with written protocols.
- Pulling/filing notes for surgeries and updating as necessary.
- Email and photocopy as requested.
- Summarising of new patient registration paper and electronic records.
- Receiving patients and dealing with their queries.
- Processing prescription requests.
- Be able to cover all reception positions as necessary.
- Process patient samples as and when required.
- Processing incoming and outgoing mail.
- Care navigates patients.
- Process appointment requests for today/future appointments from patients by telephone and in person.
- Deal with visits/requests.
- Registrations of new patients computer data entry and medical records
- Process patients changes of address computer data and medical records (have knowledge of practice area)
- Process prescription requests in accordance with practice guidelines.
- Managing the practice Safehaven email account.
- Scanning patient paper information onto their electronic patient record.
- Work through and complete the EMIS task board.
- Work through and complete all EMIS workflow queries.
- Process the online patient queries.
- Have working knowledge of telephone system.
- Clear rooms after surgeries.
- Ensure building security; make sure buildings are secure, doors and windows are closed and the alarm is set.
- Report/log any IT/telephone/building maintenance repairs as per practice procedure.
- Flexibility to work at different sites to cover according to the rota allocation and attend meetings.
- Complete allocated Health and Safety checks/tasks.
- Any other tasks allocated by managers.
Experience
Experience of working in administration is essential for this role. Experience of working in a GP Surgery would be advantageous, but not essential as full training will be provided. Experience of working in a customer service environment would be beneficial for this role.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Care Navigator in Barnsley employer: The Grove Medical Practice
Contact Detail:
The Grove Medical Practice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Care Navigator in Barnsley
✨Tip Number 1
Get to know the practice! Research our GP surgery and understand our values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of our team.
✨Tip Number 2
Practice makes perfect! Before your interview, rehearse common questions related to care navigation and patient interaction. This will boost your confidence and help you articulate your thoughts clearly when it matters most.
✨Tip Number 3
Show off your soft skills! During the interview, highlight your communication skills and ability to work as part of a team. Share examples from past experiences where you've demonstrated these qualities, especially in a customer service or healthcare setting.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join our friendly and supportive practice team.
We think you need these skills to ace Care Navigator in Barnsley
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for helping others shine through. We want to see that you're not just looking for a job, but that you're genuinely excited about supporting our clinical team and providing high-quality care for our patients.
Tailor Your Experience: Even if you haven't worked in a GP surgery before, highlight any relevant experience in administration or customer service. We appreciate transferable skills, so make sure to connect your past roles to the responsibilities of a Care Navigator.
Be Clear and Concise: We love a well-structured application! Keep your writing clear and to the point. Use bullet points if necessary to make it easy for us to see how you meet the requirements. Remember, we’re looking for excellent communication skills!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we do.
How to prepare for a job interview at The Grove Medical Practice
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Care Navigator. Familiarise yourself with the core duties mentioned in the job description, such as handling patient queries and managing appointments. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Care Navigator, excellent communication is key. Prepare examples from your past experiences where you've effectively communicated with patients or team members. Think about how you can convey information clearly and compassionately, especially when dealing with sensitive situations.
✨Demonstrate Team Spirit
This role requires working well within a team, so be ready to discuss your teamwork experiences. Share specific instances where you've collaborated with others to achieve a common goal, and highlight your enthusiasm for contributing positively to the practice's environment.
✨Emphasise Your Adaptability
Given the varied nature of the role, it's important to show that you can adapt to different tasks and environments. Prepare to talk about times when you've successfully handled unexpected challenges or changes in your work routine, showcasing your flexibility and problem-solving skills.
