At a Glance
- Tasks: Assist patients and manage appointments in a friendly, efficient manner.
- Company: Join Grove Medical Centre, a caring GP practice in Egham.
- Benefits: Flexible hours, supportive team, and valuable experience in healthcare.
- Other info: Work 25-30 hours per week, mainly afternoons, in a dynamic environment.
- Why this job: Make a difference in patients' lives while gaining essential skills.
- Qualifications: Previous receptionist experience and customer service skills preferred.
The predicted salary is between 1300 - 1600 £ per month.
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Please note: We are looking for someone to work 25-30 hours per week, only afternoons and to finish at 18:30 most days.
Main duties of the job
- Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice.
- Deal with all general enquiries, explain procedures and make new and follow-up appointments.
- Using judgement and communication skills ensure that patients with no prior appointment are guided to complete the appropriate in-line forms to seek the correct medical advice and support. Assess and escalate where appropriate.
- Explain practice arrangements and formal requirements to new patients registering and those seeking temporary cover and ensure all information required is provided in a legible format.
- Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
- Assist when necessary with the processing of repeat prescription requests.
- Prepare lists and notes for all surgeries and clinics held, ensuring completion of all associated paperwork.
- Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same.
- Enter accurate patient consultations and information on to the computer as required.
- Retrieve and re-file records as required in the filing room, ensuring strict alphabetical order is adhered to.
- Ensure correspondence, reports, results etc. are filed promptly and in the correct records, ensuring that all recent correspondence is available when patients are seen.
- Ensure records are kept in good repair with all necessary information on the outside cover clearly visible.
- When receiving completed forms (new registrations, consent forms SARs etc) ensure that all blanks are filled in and correct patient details added.
- Assist with the management of NHS email and Docman ensuring anything urgent is highlighted to the Duty Doctor or assigned GP.
- Open up premises at the start of the day when first to arrive and make all necessary preparations to receive patients.
- When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off and side gate locked.
- Undertake any other additional duties appropriate to the post as requested by the Partners or the Reception Manager to include but not restricted to cancel clinics, rebook appointments, review incoming post, record and send samples for investigation.
About us
Grove Medical Centre is a GP practice located in a residential area of Egham. The practice provides GP services to 15,500 patients. Services are provided from one location: Grove Medical Centre - The Grove, Church Road, Egham, Surrey TW20 9QN. There is a team of 3 GP partners, 7 salaried GPs (male and female). The practice is also a training practice for doctors. Training practices help qualified doctors, known as registrars, complete the final stages of their GP training. The practice also provides training for nurses and paramedic practitioners. The practice has a team of 3 nurses who provide nurse-led clinics and 5 healthcare assistants. The practice is supported by 3 clinical pharmacists and a Physician Assistant who were employed by the Primary Care Network SASSE 2. GPs and nurses are supported by the practice manager, operations manager, team leaders and a team of reception, administration staff and care coordinators. Grove Medical Centre is open 8am to 6.30pm Monday to Friday. The practice is part of a hub of GP practices which provides extended access appointments for patients during the week until 8pm and at weekends. Patients are able to access Out of Hours services through NHS 111.
Person Specification
- Experience as a receptionist.
- Experience of working in a healthcare setting, preferably in primary care.
- Experience of working through multiple systems at the same time in a time-efficient manner.
- Experience of working with healthcare professionals and or previous experience in the NHS.
- Experience of working in a customer-facing role.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Medical Receptionist in Egham employer: The Grove Medical Centre
The Grove Medical Centre in Egham offers a supportive and friendly work environment, making it an excellent employer for those looking to contribute to community healthcare. With flexible part-time hours and a focus on employee well-being, staff are encouraged to grow their skills within the NHS framework while enjoying a collaborative atmosphere that values patient care and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Medical Receptionist in Egham
✨Tip Number 1
Get to know the practice! Research Grove Medical Centre and its services. When you walk in for your interview, you’ll impress them with your knowledge and show that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a medical receptionist, you'll be the first point of contact for patients. Role-play with a friend or family member to get comfortable explaining procedures and handling enquiries.
✨Tip Number 3
Dress the part! First impressions matter, especially in a healthcare setting. Wear smart, professional attire to show that you take the opportunity seriously and are ready to represent the practice well.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to handle the digital aspects of the role.
We think you need these skills to ace Medical Receptionist in Egham
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to add a friendly touch that reflects how you’d interact with patients and colleagues.
Tailor Your Experience:Make sure to highlight any relevant experience you have in healthcare or customer service. We’re looking for someone who can handle enquiries and assist patients effectively, so connect your past roles to the responsibilities listed in the job description.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that make it easy for us to see why you’re a great fit for the Medical Receptionist role. Avoid jargon and keep it simple!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. We can’t wait to hear from you!
How to prepare for a job interview at The Grove Medical Centre
✨Know Your Role
Familiarise yourself with the specific duties of a Medical Receptionist. Understand how to assist patients, manage appointments, and handle enquiries. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
Since you'll be dealing with patients and healthcare professionals, practice clear and friendly communication. Role-play common scenarios, like answering phone calls or explaining procedures, to demonstrate your ability to handle various situations effectively.
✨Showcase Your Experience
Prepare examples from your past roles that highlight your experience in customer service and working in a healthcare setting. Be ready to discuss how you've managed multiple tasks efficiently, as this is crucial for the role.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the practice and its operations. Inquire about the team dynamics, training opportunities, or how they handle patient feedback. This not only shows your enthusiasm but also helps you gauge if it's the right fit for you.
