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- Tasks: Welcome and assist members, ensuring a warm and professional experience.
- Company: Join the iconic Groucho Club in London, known for its vibrant culture.
- Benefits: Competitive salary, 28 days holiday, pension contributions, and complimentary meals.
- Why this job: Be the face of a prestigious club and build lasting relationships.
- Qualifications: Customer-facing experience and excellent communication skills are preferred.
- Other info: Dynamic environment with training and development opportunities.
The predicted salary is between 28800 - 43200 £ per year.
The Groucho Club is seeking a full-time Receptionist Host to join our Front of House team. As the first point of contact for our members and guests, you’ll play a vital role in creating the warm, professional and distinctive experience that defines the Club. With a positive can-do attitude, confident presence and a genuine passion for service, you’ll deliver exceptional customer care while building strong relationships with members and their guests. Your energy, discretion and attention to detail will help ensure every visit to the Club feels special.
Responsibilities
- Welcome and assist members, guests and bedroom guests
- Build rapport with members and understand their preferences
- Manage reception desks, calls, emails and guest sign-ins
- Take restaurant, event and bedroom bookings
- Direct members and guests throughout the Club
- Handle high-profile guests with professionalism and discretion
- Maintain accurate logs and ensure reception areas are kept immaculate
About You
- Previous receptionist or customer-facing experience preferred
- Confident, personable and well presented
- Calm under pressure with excellent communication skills
- Passionate about delivering outstanding customer service
Why Join Us
- Competitive salary and incentives
- 28 days holiday
- Pension contributions
- Complimentary staff meals
- Training and development opportunities
Join the Reception team at one of London’s most iconic private members’ clubs, where people, service and creativity are at the heart of everything we do. Direct applications only – no agencies, please.
Receptionist in City of Westminster employer: The Groucho Club - Reception
Contact Detail:
The Groucho Club - Reception Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist in City of Westminster
✨Tip Number 1
First impressions matter! When you walk into that interview, make sure to greet everyone with a warm smile and a confident handshake. Remember, you're not just applying for a job; you're showcasing your personality and passion for service.
✨Tip Number 2
Do your homework on The Groucho Club! Familiarise yourself with their values and what makes them unique. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 3
Practice your communication skills! As a receptionist, you'll need to be calm under pressure and articulate. Try role-playing common scenarios with a friend to build your confidence and ensure you can handle any situation that comes your way.
✨Tip Number 4
Finally, don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. And remember, apply directly through our website to increase your chances of landing that dream job!
We think you need these skills to ace Receptionist in City of Westminster
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for customer service and how you connect with people.
Tailor Your Experience: Make sure to highlight any previous receptionist or customer-facing experience you have. We’re looking for someone who can handle high-pressure situations with a calm demeanour, so share examples that showcase your skills!
Attention to Detail is Key: As a Receptionist Host, attention to detail is crucial. In your application, mention how you’ve maintained immaculate reception areas or managed bookings accurately in the past. It’s all about showing us you can keep things running smoothly!
Apply Directly Through Our Website: We love it when candidates apply directly through our website! It shows initiative and makes it easier for us to review your application. So, don’t hesitate – get your application in and join our fantastic team!
How to prepare for a job interview at The Groucho Club - Reception
✨Know the Club Inside Out
Before your interview, take some time to research The Groucho Club. Familiarise yourself with its history, values, and the services it offers. This will not only show your genuine interest but also help you answer questions more confidently.
✨Showcase Your People Skills
As a Receptionist Host, your ability to connect with people is crucial. Prepare examples from your past experiences where you've successfully built rapport with customers or handled difficult situations. This will demonstrate your interpersonal skills and passion for service.
✨Dress to Impress
First impressions matter, especially in a role that represents the Club. Dress smartly and professionally for your interview. This shows that you understand the importance of presentation and are ready to embody the Club's distinctive experience.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations, such as dealing with high-profile guests or managing multiple tasks at once. Think through these scenarios beforehand and practice your responses to convey your calmness and professionalism under pressure.
