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- Tasks: Engage with members, create connections, and enhance their experience at The Groucho Club.
- Company: The Groucho Club is a vibrant private members' club focused on community and exceptional service.
- Benefits: Enjoy 33 days holiday, private medical insurance, discounts, and complimentary meals during shifts.
- Why this job: Shape the club's social heartbeat and make every member's moment memorable in a creative culture.
- Qualifications: Experience in hospitality or luxury service; warm, engaging personality; excellent communication skills.
- Other info: Flexible working hours include days, evenings, and weekends based on member activities.
The predicted salary is between 36000 - 60000 £ per year.
We’re looking for a warm, confident, and people-focused Member Engagement Manager to be the face of our community at The Groucho Club. This is not a desk-based role—you’ll be on the floor, actively engaging with members, creating meaningful connections, and ensuring every interaction leaves a lasting impression.
This role is all about championing the member experience. You’ll play a key part in shaping the social heartbeat of the club, building relationships, curating memorable moments, and helping create the unique sense of belonging that defines Groucho.
Core working hours will be dependent on the needs of the business. This will include a mixture of daytimes, evenings and occasional weekends, in line with member activity and events.
What You’ll Be Doing
- Personally welcoming and onboarding new members into the community
- Serving as the go-to contact for high-value and engaged members
- Hosting informal chats, drop-in sessions and walkthroughs to connect with members daily
- Organising small-group networking events, off-site meetups and exclusive member experiences
- Coordinating VIP interactions and ensuring premium service at every touchpoint
- Supporting event planning with the cultural programming team
- Liaising with FOH, F&B and operations to tailor experiences to member preferences
- Managing member feedback, concerns and escalated issues
- Creating and running a member recognition programme for birthdays, anniversaries and key milestones
- Presenting new applicants to the Membership Committee with insights and recommendations
- Supporting member-led groups and interest-based mini-events
- Monitoring engagement trends and contributing to retention strategies
- Reducing billing follow-ups by resolving issues directly with members
- Maintaining an internal engagement log to support personalised service across the club
- Promoting a service culture that’s personal, polished and perfectly Groucho
What Makes You a Great Fit
- You love being around people and thrive in a member-facing environment
- You have experience in hospitality, luxury service, or private members’ clubs
- You’re naturally warm, engaging, and confident on the floor
- You build trust and rapport quickly and authentically
- You’re highly organised and proactive, with excellent follow-through
- You’re passionate about delivering exceptional, personalised service
- You’re a great listener and a confident communicator
- You’re resourceful, responsive and always thinking ahead
Why You’ll Love It Here
At The Groucho Club, we believe in putting people at the centre of everything we do—especially our members and our team. We offer:
- A competitive salary and bonus opportunities
- 33 days holiday to recharge and explore
- Private medical insurance with Vitality, plus a health cash plan
- Discounts across a wide range of retailers and lifestyle services
- Pension contributions and life assurance
- Complimentary meals during shifts
- A vibrant, inclusive and creative working culture
- Opportunities for personal growth and development
This is your chance to shape the heart of our club community and help make every moment memorable for our members. No agency support required—direct applications only, please.
Member Engagament Manager employer: The Groucho Club Ltd.
Contact Detail:
The Groucho Club Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Member Engagament Manager
✨Tip Number 1
Get to know the Groucho Club's culture and values. Understanding what makes the club unique will help you connect with members and demonstrate your passion for creating a welcoming environment.
✨Tip Number 2
Network with current or former employees of the Groucho Club. They can provide valuable insights into the role and share tips on how to excel in member engagement, which can set you apart from other candidates.
✨Tip Number 3
Showcase your interpersonal skills during any interactions. Whether it's through informal chats or networking events, demonstrating your ability to build rapport and engage with people will highlight your suitability for the role.
✨Tip Number 4
Familiarise yourself with the latest trends in member engagement and hospitality. Being knowledgeable about current best practices will not only impress during discussions but also show your commitment to enhancing the member experience.
We think you need these skills to ace Member Engagament Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp what The Groucho Club is looking for in a Member Engagement Manager. Pay attention to the key responsibilities and required skills, as these will guide your application.
Tailor Your CV: Highlight relevant experience in hospitality or member-facing roles. Use specific examples that demonstrate your ability to engage with members and create memorable experiences, aligning your skills with the job requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for member engagement and your understanding of The Groucho Club's culture. Share anecdotes that showcase your warm and confident personality, as well as your commitment to exceptional service.
Showcase Your Communication Skills: In both your CV and cover letter, emphasise your communication abilities. Mention any experience you have in hosting events or facilitating discussions, as this aligns with the role's focus on building relationships and engaging with members.
How to prepare for a job interview at The Groucho Club Ltd.
✨Show Your People Skills
As a Member Engagement Manager, your ability to connect with people is crucial. During the interview, share specific examples of how you've built relationships in previous roles, especially in hospitality or member-facing environments.
✨Demonstrate Your Organisational Skills
This role requires excellent organisation and follow-through. Be prepared to discuss how you manage multiple tasks and events simultaneously, and provide examples of how you've successfully coordinated similar activities in the past.
✨Emphasise Your Passion for Service
The Groucho Club values exceptional, personalised service. Make sure to convey your passion for delivering outstanding experiences and how you’ve gone above and beyond for members or customers in previous positions.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and how you handle member feedback or concerns. Think of scenarios where you turned a negative experience into a positive one, showcasing your resourcefulness and responsiveness.
