Receptionist in Cleckheaton

The Receptionist will be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, and processing information (electronic and hard copy) in a timely manner in accordance with current policies. The role supports staff with patient registration and liaises with external agencies such as secondary and community services.

Main duties of the job:

• Act as the central point of contact for patients.
• Distribute information, messages and enquiries for the clinical team.
• Accurately detail information on patients' records within the clinical system.
• Maintain and monitor the practice appointment system.
• Process personal, telephone and e-requests for appointments.
• Answer incoming phone calls, transferring calls or dealing with the caller’s request appropriately.
• Signpost patients to the correct service.
• Initiate contact with and respond to requests from patients, team members and external agencies.
• Photocopy documentation as required.
• Data-entry of new and temporary registrations and relevant patient information as required.
• Input data into patients’ healthcare records as necessary.
• Direct requests for information (e.g., DSAR, insurance/solicitor letters and DVLA forms) to the administrative team.
• Manage all queries efficiently.
• Support all clinical staff with general administrative tasks as requested.
• Undertake a broad spectrum of administrative duties commensurate with the role.
• Be aware of duties and responsibilities regarding current legislation and adhere to practice policies and procedures on safeguarding adults and safeguarding children.
• Support the delivery of enhanced services and other service requirements.
• Undertake all mandatory training and induction programmes.
• Contribute to and embrace the spectrum of clinical governance.
• Maintain a clean, tidy, effective working area at all times.
• Attend a formal appraisal with the manager at least every 12 months, reviewing progress and setting new objectives.

Qualifications:

• Good standard of education with GCSE Maths and English at Grade C (Level 4) or above, or Functional Skills Level 2 in Maths and English.
• NVQ Level 2 in Health and Social Care.

Knowledge and skills:

• Excellent communication skills, effective in understanding patient needs.
• Competent in MS Office and Outlook.
• Ability to use own initiative, discretion, and sensitivity.
• Respectful of people from all backgrounds and communities.
• Ability to work as part of a team and autonomously.
• Sensitive and empathetic in distressing situations.
• Punctual and committed to supporting the team effort.
• High levels of integrity and loyalty.
• Clear, polite telephone manner.
• Flexible and cooperative.
• Motivated.
• Problem solver, capable of processing information accurately and interpreting data as required.
• Good organisational skills.
• Personal accountability, emotional resilience and ability to work well under pressure.

Experience:

• Experience of working with the general public.
• Experience of working in a healthcare setting.
• Experience of administrative duties.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a submission for Disclosure to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.