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For Companies At a Glance
- Tasks: Deliver luxury treatments and lead a team of therapists in a top-rated spa.
- Company: Join an award-winning hotel group recognised for employee wellbeing and engagement.
- Benefits: Generous time off, competitive pay, and exclusive discounts at over 800 retailers.
- Why this job: Step into a leadership role while still enjoying hands-on treatment work.
- Qualifications: NVQ Level 3/4 in Beauty/Spa Therapy and experience in luxury environments.
- Other info: Be part of a collaborative culture that values your voice and growth.
The predicted salary is between 36000 - 60000 £ per year.
We’re proud winners of the AA Small Hotel Group of the year , rated as a Top 30 Best Place to Work in Hospitality 2024 by The Caterer, and recently crowned Best Employer at the 2025 Springboard Awards for Excellence.
This is a unique role that blends delivering exceptional treatments with leading operational excellence, mentoring, and inspiring our therapists and apprentices. A newly created role within our 5 bubble spa rated boutique spa which we anticipate adding real value to the spa, customers and team.
What you’ll be doing:
Delivering luxury treatments to the highest standard, exceeding guest expectations every time.
Acting as a role model for the spa team, setting benchmarks in guest experience, treatment delivery, and professional standards.
Leading training and development for our therapists and apprentices, ensuring continuous upskilling and confidence across the team.
Driving treatment and operational excellence: from diary and stock management to retail and revenue opportunities.
Supporting the Spa Manager by stepping into leadership duties when required.
Championing innovative techniques such as Hands-Free Massage, ensuring the team can build long and fulfilling careers.
What we’re looking for:
A qualified Beauty/Spa Therapist with NVQ Level 3/4
Proven experience in a luxury spa or hotel environment.
A genuine passion for both delivering treatments and helping others to grow and develop their skills.
Strong organisational and operational abilities, with the confidence to balance treatments, training, and spa operations.
Excellent communication and coaching skills — you enjoy sharing your knowledge, giving feedback, and inspiring confidence in others.
A natural leader with empathy and patience, able to motivate, mentor, and build a high-performing team.
Flexibility to work weekends and
Head Therapist/ Trainer employer: The Greenway Hotel & Spa, Cheltenham
Contact Detail:
The Greenway Hotel & Spa, Cheltenham Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Therapist/ Trainer
✨Tip Number 1
Network like a pro! Reach out to your connections in the spa and wellness industry. Attend events, join online forums, and don’t be shy about asking for introductions. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! If you can, create a portfolio showcasing your treatments and techniques. A little video or some before-and-after photos can really make you stand out. Plus, it gives you something tangible to discuss during interviews.
✨Tip Number 3
Prepare for those interviews! Research the company culture at Eden Hotel Collection and think about how your values align with theirs. Be ready to share examples of how you've mentored others or improved guest experiences in your previous roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll get a feel for the company vibe and what we’re all about before you even step foot in an interview.
We think you need these skills to ace Head Therapist/ Trainer
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see your genuine passion for delivering luxury treatments and helping others grow. Share specific examples that highlight your love for the industry.
Tailor Your CV: Make sure your CV is tailored to the Head Therapist/Trainer role. Highlight your relevant experience in luxury spa environments and any leadership roles you've held. We’re looking for someone who can inspire and mentor, so don’t forget to showcase those skills!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff—your qualifications and experiences!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about our amazing culture and values while you’re at it!
How to prepare for a job interview at The Greenway Hotel & Spa, Cheltenham
✨Know Your Treatments Inside Out
Make sure you’re well-versed in the luxury treatments offered at the spa. Be ready to discuss your experience with specific techniques, especially any innovative methods like Hands-Free Massage. This shows your passion and expertise, which is crucial for a role that blends treatment delivery with leadership.
✨Showcase Your Leadership Skills
Prepare examples of how you've mentored or trained others in previous roles. Highlight your ability to inspire confidence and motivate a team. The interviewers will be looking for someone who can lead by example, so share stories that demonstrate your natural leadership qualities.
✨Emphasise Your Organisational Abilities
Discuss how you manage your time effectively between treatments, training, and operational tasks. Bring up any systems or tools you’ve used for diary management or stock control. This will reassure them that you can handle the multifaceted nature of the role.
✨Connect with Their Values
Familiarise yourself with the company’s values and culture, particularly their focus on employee wellbeing and collaboration. During the interview, express how your personal values align with theirs. This connection can set you apart as a candidate who truly fits into their team-oriented environment.
