At a Glance
- Tasks: Welcome guests and manage bookings in a vibrant spa environment.
- Company: Award-winning hotel group recognised for employee wellbeing and engagement.
- Benefits: Generous time off, monthly tips, discounts, and wellness plans.
- Other info: Flexible hours with opportunities for growth and development.
- Why this job: Join a supportive team and make a real impact on guest experiences.
- Qualifications: Natural people skills and tech-savvy; spa experience is a plus.
The predicted salary is between 20000 - 25000 £ per year.
As Spa Receptionist, you will ensure our customers feel welcome and at ease the moment they come through the door. Whether they visit the gym, are a regular spa guest, or have a day/stay of relaxation and spa pampering planned, it's your warm and friendly greeting that sets the tone for our customer's experience.
You'll take treatment bookings and payments, answer membership and treatment enquiries and work closely with the therapy team to ensure a busy day runs like clockwork in our spa. You'll also support your manager to maximise revenue through proactive product sales and careful treatment diary management. You will provide information on hotel services and most importantly, as their host, make our guests feel welcome and help them unwind during their stay.
What you’ll need?
- To be well presented, confident and have natural people skills
- To be tech savvy with the ability to manage bookings within our 'prem spa' booking engine
- Ideally, you will have direct experience within a hotel or spa environment, however, more important is your ability to provide great service and build rapport with guests
- The ideal candidate must be able to work flexible hours, including regular weekends and bank holidays.
What’s in it for you?
- Generous Time Off: 31 days of leave, increasing to 33 with service.
- Monthly Tips: Fairly shared service charge/gratuities, all paid on second paydate in the month.
- Discounts & Perks: Exclusive savings at 800+ retailers, gyms, restaurants, days out, and utilities.
- Wellbeing Center: Access to Hello Fresh recipes, fitness videos, and financial planning tools.
- Health & Wellness Plans: Dental, vision, alternative care, and 24/7 GP access.
- Sustainable Commuting: Cycle-to-Work and Electric Vehicle Leasing options.
- Exclusive EHC Perks: Discounted stays, spa treatments, golf, and leisure at our properties.
- The Happy Hub: Our reward and recognition platform where you can send peer-to-peer cards, earn monetary rewards, be celebrated as Employee of the Month, and receive long-service vouchers.
- Genuine Wellbeing Support: We’re here to support your financial, mental, and physical wellbeing both via our supportive teams and Hospitality Action.
- Employee Comm’s: Stay connected through Eden Engage for all the latest team news.
- Grow with Eden: Develop with us through apprenticeships and leadership programs like RISE & THRIVE.
- Family-Friendly Policies: Enhanced leave and return-to-work financial support for life’s key moments.
- Everyday Essentials: Free parking, meals on duty, uniform provided and a footwear allowance.
A Culture of Collaboration and Care: We work together to create a truly inclusive workplace, where your voice matters, and real change happens:
- Your Voice Matters: Regular surveys that value your input.
- Real Action: “You said, we did”—because we listen and respond.
- Sustainability Focus: Employee champions at every hotel and HQ.
We’re proud members of the Hoteliers’ Charter, and our team is always at the heart of what we do, guided by our values of Heart, Honesty, Spirit, and Team. Our commitment to equity means we welcome talent from all backgrounds, perspectives, and experiences, and we encourage applications from all communities, including underrepresented groups, parents, people living with disabilities, and those bringing diverse perspectives. Join us to experience what it means to work for a values-led, award-winning employer.
Spa Receptionist in Cheltenham employer: The Greenway Hotel & Spa, Cheltenham
Eden Hotel Collection is an award-winning employer that prioritises employee wellbeing, engagement, and recognition, making it a fantastic place to work as a Spa Receptionist. With generous time off, competitive benefits, and a culture of collaboration and care, employees are supported in their personal and professional growth while enjoying a vibrant work environment. Join a team that values your contributions and offers unique perks like discounted stays and wellness plans, all within a celebrated hospitality setting.
Contact Details:
The Greenway Hotel & Spa, Cheltenham Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Spa Receptionist in Cheltenham
✨Tip Number 1
First things first, make sure you know the company inside out. Check out their website and social media to get a feel for their vibe and values. This will help you connect with them during interviews and show that you're genuinely interested in being part of their award-winning team.
✨Tip Number 2
Practice your people skills! As a Spa Receptionist, you'll be the face of the spa, so role-play greeting guests and handling enquiries with friends or family. The more comfortable you are, the more natural it will feel when you’re in front of the real deal.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation for the opportunity. It shows you're keen and keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll be one step closer to joining a team that truly values its employees and their wellbeing.
We think you need these skills to ace Spa Receptionist in Cheltenham
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how your unique skills can contribute to our spa's welcoming atmosphere.
Tailor Your Application:Make sure to tailor your application to the Spa Receptionist role. Highlight any relevant experience you have in hospitality or customer service, and mention how you can help create a relaxing environment for our guests. We love seeing how you connect your background to what we do!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary, and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details about the role and our amazing company culture there!
How to prepare for a job interview at The Greenway Hotel & Spa, Cheltenham
✨Know the Company
Before your interview, take some time to research Eden Hotel Collection. Familiarise yourself with their awards and values, like their commitment to employee wellbeing and inclusivity. This will not only impress your interviewers but also help you understand how you can contribute to their culture.
✨Showcase Your People Skills
As a Spa Receptionist, your ability to connect with guests is crucial. Prepare examples of how you've provided excellent customer service in the past. Think about times when you made someone feel welcome or resolved an issue effectively—these stories will highlight your natural people skills.
✨Be Tech-Savvy
Since you'll be managing bookings through the 'prem spa' booking engine, brush up on your tech skills. If you have experience with similar systems, mention it during the interview. If not, show your willingness to learn and adapt quickly to new technologies.
✨Dress to Impress
First impressions matter, especially in a hospitality role. Make sure to dress smartly and present yourself well for the interview. A polished appearance reflects your professionalism and shows that you understand the importance of being well-presented in a spa environment.
