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- Tasks: Lead front of house operations and ensure exceptional guest experiences.
- Company: Award-winning Eden Hotel Collection, recognised for employee wellbeing and engagement.
- Benefits: Generous leave, monthly tips, exclusive discounts, and health plans.
- Why this job: Join a supportive team that values your growth and happiness.
- Qualifications: Strong leadership, communication skills, and a passion for customer service.
- Other info: Inclusive culture with opportunities for personal and professional development.
The predicted salary is between 36000 - 60000 ÂŁ per year.
As Reception Manager, you will have a key position in the coordination of front of house operations which includes Reception and Nights. Customer focus will be an integral part of the role in order to achieve high levels of customer satisfaction and repeat business. You will coach and develop the team in customer service and selling skills, ensuring your team provides an inspirational service and total guest satisfaction whilst also identifying opportunities to upsell products and services that are available, maximising sales where possible.
What you’ll need?
- To be professional, knowledgeable and dedicated to delivering first class experiences to guests and hotel residents; high standards will be second nature to you.
- To be a natural people manager with the ability to lead a team.
- To be a manager who is motivated by developing their team and seeing them succeed.
- You will be highly attentive with strong communication and interpersonal skills with the confidence to build relationships with guests and members of the hotel team.
- A warm and welcoming personality is key, with high standards of professionalism and a drive to provide a memorable experience for each and every guest.
- To preferably have knowledge of HART PMS, and Microsoft Office skills.
What’s in it for you?
- Generous Time Off: 31 days of leave, increasing to 33 with service.
- Monthly Tips: Fairly shared service charge/gratuities, all paid on second paydate in the month.
- Discounts & Perks: Exclusive savings at 800+ retailers, gyms, restaurants, days out, and utilities.
- Wellbeing Centre: Access to Hello Fresh recipes, fitness videos, and financial planning tools.
- Health & Wellness Plans: Dental, vision, alternative care, and 24/7 GP access.
- Sustainable Commuting: Cycle-to-Work and Electric Vehicle Leasing options.
- Exclusive EHC Perks: Discounted stays, spa treatments, golf, and leisure at our properties.
- The Happy Hub: Our reward and recognition platform where you can send peer-to-peer cards, earn monetary rewards, be celebrated as Employee of the Month, and receive long-service vouchers.
- Genuine Wellbeing Support: We’re here to support your financial, mental, and physical wellbeing both via our supportive teams and Hospitality Action.
- Employee Comm’s: Stay connected through Eden Engage for all the latest team news.
- Grow with Eden: Develop with us through apprenticeships and leadership programs like RISE & THRIVE.
- Family-Friendly Policies: Enhanced leave and return-to-work financial support for life’s key moments.
- Everyday Essentials: Free parking, meals on duty, uniform provided and a footwear allowance.
A Culture of Collaboration and Care: We work together to create a truly inclusive workplace, where your voice matters, and real change happens.
- Your Voice Matters: Regular surveys that value your input.
- Real Action: “You said, we did”—because we listen and respond.
- Sustainability Focus: Employee champions at every hotel and HQ.
We’re proud members of the Hoteliers’ Charter, and our team is always at the heart of what we do, guided by our values of Heart, Honesty, Spirit, and Team. Our commitment to equality means we welcome talent from all backgrounds, perspectives, and experiences, and we encourage applications from all communities, including underrepresented groups, parents, people living with disabilities, and those bringing diverse perspectives. Join us to experience what it means to work for a values-led, award-winning employer.
Reception Manager in Cheltenham employer: The Greenway Hotel & Spa, Cheltenham
Contact Detail:
The Greenway Hotel & Spa, Cheltenham Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Manager in Cheltenham
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you connect with them during the chat and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! As a Reception Manager, you'll need to demonstrate your ability to handle guest interactions smoothly. Think of examples from your past experiences where you turned a challenging situation into a positive one.
✨Tip Number 3
Don’t forget to highlight your leadership skills! Share stories about how you've developed your team or improved service standards. This will show them that you’re not just about managing but also about inspiring others to succeed.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen on joining our award-winning team at Eden Hotel Collection.
We think you need these skills to ace Reception Manager in Cheltenham
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you connect with guests.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. Mention specific examples of how you've delivered exceptional customer service or led a team, as this is what we value most!
Be Professional Yet Approachable: While we love a friendly tone, remember to keep it professional. Use clear language and check for any typos or errors. A polished application shows us you care about the details, just like we do for our guests.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll get to explore more about our amazing culture and values!
How to prepare for a job interview at The Greenway Hotel & Spa, Cheltenham
✨Know Your Stuff
Before the interview, make sure you’re familiar with the Eden Hotel Collection’s values and recent achievements. Being able to discuss their awards and what they mean for the company will show your genuine interest and enthusiasm for the role.
✨Showcase Your People Skills
As a Reception Manager, your ability to lead and develop a team is crucial. Prepare examples of how you've successfully managed teams in the past, focusing on coaching and customer service excellence. This will demonstrate that you can inspire and motivate others.
✨Upselling Know-How
Since upselling is part of the role, think of specific strategies or experiences where you’ve successfully increased sales or enhanced customer satisfaction. Be ready to share these during the interview to highlight your proactive approach.
✨Be Warm and Welcoming
Your personality matters! Practice conveying warmth and professionalism in your responses. Remember, the interview is not just about your skills but also about how well you connect with the interviewers. A friendly demeanour can go a long way!
