At a Glance
- Tasks: Welcome guests, manage check-ins/outs, and handle enquiries with a smile.
- Company: Join the Cornwall Hotel Collection, known for exceptional service and stunning locations.
- Benefits: Enjoy shared tips, staff discounts, and opportunities for growth within our hotels.
- Other info: Flexible shifts and a chance to participate in fun staff events.
- Why this job: Be part of a friendly team and create memorable experiences for guests.
- Qualifications: Strong communication skills and a positive attitude; hospitality experience is a plus.
The predicted salary is between 20000 - 24000 £ per year.
About us
Rooted in local heritage, the Cornwall Hotel Collection is known for exceptional service, award-winning dining, and inspiring locations at the heart of Cornish hospitality.
Our collection includes four distinctive hotels: The Alverton, a historic hillside retreat; The Greenbank, set on the enchanting waterfront; The Falmouth, an iconic Victorian landmark; and our newest addition, The Atlantic, offering stunning coastal views.
With exciting developments ahead, there’s never been a better time to join us.
We are searching for a friendly, professional and well organised person to join our reception team at The Greenbank Hotel.
The desired candidate will be a confident communicator and a great problem solver.
Daily tasks include, but are not limited to, greeting guests, ensuring a smooth check-in/check-out process and handling telephone and email enquiries.
This is a full time position.
40 hours per week, working 5 over 7 days a week including evenings, weekends and bank holidays.
Responsibilities
- Greet and welcome visitors in a warm and professional manner.
- Answer incoming calls with excellent phone etiquette, directing calls to the appropriate personnel.
- Manage the reception area, maintaining a tidy and welcoming environment.
- Provide administrative support to various departments as needed.
- Respond to emails and other correspondence promptly.
Requirements
- Strong organizational and multitasking abilities, with a keen attention to detail.
- Positive attitude and a commitment to providing outstanding service in every interaction.
- Experience of using a hotel PMS system such as Mews is preferred but not essential.
- The ideal candidate will have excellent communication skills, a positive ‘can-do’ attitude and the ability to develop good working relationships with staff members.
- Flexibility to work varied shifts, including mornings, evenings and weekends.
- Previous experience in a hospitality or customer service role preferred.
Benefits
- 100% shared tips
- Full training
- Opportunities to grow and progress within our four hotels
- Staff discount, including room rates, food and drink, spa treatments and free use of our leisure clubs (gym & swimming pool)
- Company Pension Contributions
- Uniform
- The chance to participate in charity fundraisers and environmental initiatives
- Staff rewards and parties
Please note, we do not offer live in accommodation.
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Receptionist in Falmouth employer: The Greenbank Hotel - Reception
The Cornwall Hotel Collection is an exceptional employer, offering a vibrant work culture rooted in local heritage and a commitment to outstanding service. As a Receptionist at The Greenbank Hotel, you will enjoy benefits such as 100% shared tips, full training, and opportunities for career progression across our four distinctive hotels. With a focus on employee well-being, including staff discounts and participation in charity initiatives, this is a rewarding environment for those looking to grow in the hospitality industry.
Contact Details:
The Greenbank Hotel - Reception Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Falmouth
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
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Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
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✨Reach Out Directly to The Greenbank Hotel - Reception
Don't be shy about reaching out to The Greenbank Hotel - Reception directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Receptionist in Falmouth
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Greenbank Hotel - Reception and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Greenbank Hotel - Reception
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
