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For Companies At a Glance
- Tasks: Manage customer accounts and deliver top-notch support throughout their journey.
- Company: Join a growing consultancy focused on energy savings and sustainability.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Why this job: Make a real impact in the energy sector while helping businesses go green.
- Qualifications: Strong customer service skills and at least 2 years in the utilities sector.
- Other info: Fast-paced environment perfect for proactive problem-solvers.
The predicted salary is between 24000 - 36000 £ per year.
Location: Guildford or Leamington Spa (Hybrid)
Salary: £30,000 + benefits
Type: Full-time | Permanent
We are recruiting on behalf of a growing UK-based energy and sustainability consultancy that helps organisations reduce costs, lower carbon emissions, and make smarter strategic energy decisions. Their mission is ambitious: to help customers save billions in energy spend while delivering meaningful carbon reduction this decade. By combining expert insight, technology, and data-led decision making, they enable business leaders to turn sustainability ambitions into measurable outcomes.
As part of their continued growth, they are now seeking a Customer Support Executive to join their operations team.
The Role
This position plays a key role in delivering high-quality support across the full customer lifecycle. You will manage customer accounts from onboarding through ongoing service delivery, ensuring issues are resolved efficiently and professionally.
Responsibilities include:
- Managing customer portfolios across the lifecycle (excluding sales activity)
- Onboarding customers into internal platforms and preparing accounts for tendering
- Coordinating industry processes such as Change of Tenancy
- Handling billing queries, objections, and contract terminations
- Supporting meter installations/removals and third-party interactions (e.g. MOP/DCDA)
- Maintaining accurate records and following operational processes
- Taking ownership of customer issues and driving positive outcomes
This is a fast-paced environment suited to someone who enjoys problem-solving, working autonomously, and making a real impact on customer experience.
About You
Our client is looking for someone who is:
- Proactive, reliable, and adaptable in a dynamic environment
- Passionate about delivering excellent customer service
- Highly organised with strong time-management skills
- A confident communicator able to handle complex or sensitive conversations
- Detail-oriented with strong analytical thinking
- Comfortable working independently and collaboratively with remote colleagues
- Motivated to meet service targets and deadlines
Skills & Experience
- Strong customer service background with a proactive approach
- At least 2 years’ experience within the utilities sector (supplier, broker, or consultancy)
- Good understanding of utilities account processes
- Strong Microsoft Office skills (Excel, Outlook, SharePoint)
- CRM experience preferred (HubSpot advantageous but not essential)
Why Join?
You’ll be joining a purpose-driven organisation operating at the intersection of energy, sustainability, and commercial performance — where your work directly supports businesses in reducing costs and environmental impact.
Customer Service Executive in Royal Leamington Spa employer: The Green Recruitment Company
Contact Detail:
The Green Recruitment Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive in Royal Leamington Spa
✨Tip Number 1
Get to know the company inside out! Research their mission, values, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your problem-solving skills! Since this role is all about delivering high-quality support, think of examples from your past experiences where you’ve tackled customer issues effectively. Be ready to share these during interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace Customer Service Executive in Royal Leamington Spa
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Service Executive. Highlight your experience in customer service and any relevant skills that match the job description, like problem-solving and communication.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about energy and sustainability, and how your background makes you a perfect fit for our team. Keep it engaging and personal!
Showcase Relevant Experience: When filling out your application, don’t forget to mention your experience in the utilities sector. We want to see how your past roles have prepared you for managing customer accounts and resolving issues efficiently.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at The Green Recruitment Company
✨Know Your Stuff
Before the interview, make sure you understand the energy and sustainability sector. Brush up on current trends, challenges, and how your potential employer is making an impact. This will show that you're genuinely interested and can engage in meaningful conversations.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you've delivered excellent customer service. Think about times when you resolved issues or improved customer satisfaction. This will help demonstrate your proactive approach and problem-solving abilities.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle various customer scenarios, especially those related to billing queries or contract terminations. Practise your responses to these types of questions so you can showcase your analytical thinking and detail-oriented nature.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company’s mission or their approach to customer support. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.