At a Glance
- Tasks: Manage and grow client relationships while driving customer success and identifying growth opportunities.
- Company: Leading consultancy focused on innovation and customer success.
- Benefits: Competitive salary, uncapped commission, flexible remote work, and professional development.
- Other info: Join a supportive culture that values collaboration and offers excellent career progression.
- Why this job: Be a trusted advisor and make a real impact on client success and business growth.
- Qualifications: Experience in customer success or account management with strong relationship-building skills.
Location: Remote (UK-based)
Salary: Competitive base salary + commission
About the Role
We are seeking a commercially minded and customer-focused Digital Client Partner to manage and grow a portfolio of mid-market clients. This role is ideal for someone who thrives on building long-term relationships, driving customer success, and identifying opportunities to expand service offerings. As a trusted advisor, you will work closely with clients to understand their business objectives, deliver measurable value, and develop strategic growth plans. Success in this role will be measured through customer retention, revenue growth, client satisfaction, and the development of long-term partnerships. This opportunity would suit candidates from a variety of industries, including technology, professional services, SaaS, consulting, telecommunications, financial services, facilities management, utilities, and other customer-centric commercial environments.
Key Responsibilities
- Client Partnership & Growth
- Build and maintain strong relationships with key stakeholders across a portfolio of approximately 30–60 customer accounts.
- Develop and execute tailored account plans aligned to customer objectives and business priorities.
- Identify, position, and close upselling and cross-selling opportunities across products and services.
- Act as a trusted advisor, helping clients maximise value, improve performance, and achieve their desired outcomes.
- Drive customer adoption and engagement to ensure long-term success.
- Commercial Ownership
- Own the renewal process and retention strategy across your portfolio.
- Collaborate with internal teams to develop proposals, pricing models, and commercial solutions.
- Lead contract renewal and negotiation discussions to maximise customer lifetime value.
- Deliver compelling presentations, recommendations, and business cases to senior stakeholders.
- Customer Experience & Insight
- Conduct regular business reviews, health checks, and satisfaction assessments.
- Proactively identify risks and implement retention plans where required.
- Champion the voice of the customer and provide feedback to Product, Marketing, Sales, and Operations teams.
- Ensure a consistently high-quality customer experience throughout the client lifecycle.
- Data & Performance
- Leverage customer data and insights to identify trends, opportunities, and areas for improvement.
- Monitor and report on key performance indicators, including retention, growth, engagement, and customer satisfaction.
- Deliver regular performance updates and strategic recommendations to customers and internal stakeholders.
- Product & Industry Expertise
- Maintain a strong understanding of the company's products, services, and value proposition.
- Stay informed on market trends, customer challenges, and industry developments.
- Support customers in identifying innovative ways to maximise value from available solutions.
Skills & Experience
- Essential
- Proven experience in Customer Success, Account Management, Client Partnership, Business Development, or Sales roles with commercial responsibility.
- Demonstrated success in retaining, growing, and developing customer accounts.
- Strong consultative selling and relationship management skills.
- Ability to engage and influence stakeholders at multiple levels within an organisation.
- Commercially astute with strong negotiation and problem-solving capabilities.
- Excellent communication, presentation, and stakeholder management skills.
- Self-motivated, highly organised, and comfortable working remotely.
- Results-driven with a strong focus on customer outcomes and revenue growth.
- Desirable
- Experience managing B2B client relationships within technology, SaaS, professional services, consulting, utilities, telecommunications, financial services, or similar sectors.
- Experience using CRM platforms and customer success tools.
- Strong analytical and reporting capabilities.
- Familiarity with contract renewals, commercial negotiations, and customer retention strategies.
What We Offer
- Competitive salary with uncapped commission potential
- Flexible remote working
- Reward and recognition programmes
- Annual flexible benefits allowance
- Professional development and career progression opportunities
- Charity and volunteering initiatives
- A collaborative and supportive culture focused on innovation, growth, and customer success
About Us
We are a leading consultancy and solutions provider dedicated to helping organisations improve performance, simplify complex challenges, and achieve measurable outcomes. Working with thousands of customers across the UK, we combine expertise, technology, and tailored solutions to deliver long-term value. Our mission is to help organisations operate more effectively, make informed decisions, and achieve sustainable success.
Contact Details:
The Green Recruitment Company Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Digital Client Partner (Remote) in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at The Green Recruitment Company. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like The Green Recruitment Company before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Digital Client Partner (Remote) in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to The Green Recruitment Company:Your cover letter is your chance to shine! Tell us why you want to work at The Green Recruitment Company specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at The Green Recruitment Company!
How to prepare for a job interview at The Green Recruitment Company
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
