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- Tasks: Lead strategy for Customer Care products and enhance customer service experiences.
- Company: Join a forward-thinking company making renewable energy accessible for everyone.
- Benefits: Enjoy a dynamic work environment with opportunities for professional growth and travel.
- Why this job: Be part of a mission to revolutionise customer care in the energy sector with AI-driven solutions.
- Qualifications: Must have 2+ years as Head of Product, with experience in managing product teams.
- Other info: Opportunity for a confidential discussion about this role and similar positions.
The predicted salary is between 54000 - 84000 £ per year.
My client brings net-zero to within everyone’s reach. Their intelligent platform enables energy utilities to unlock the full value of a radically changing energy system and propel us to a future where renewable energy is sustainable, affordable and accessible for all. What will I be doing? As the Interim Head of Product for Customer Care , you will lead the strategy and execution of the Agent Experience and Customer Contact as a Service (CCaaS), and Customer Self-Service Experience. These products are mission-critical to our vision and objective to enable global energy retailers to provide exceptional, AI-driven, and cost-efficient customer service. Your responsibilities will include: Owning and refining the global strategy and roadmap for Customer Care products Driving delivery of in-flight development milestones and evolving the product strategy as we learn from customer adoption Collaborating with Commercial, Design, and Engineering teams to refine the go-to-market strategy Representing us in external engagements, conferences, and client meetings Managing and developing a talented team of product managers while contributing to the broader product community About You You are a seasoned product leader who can hit the ground running in a dynamic, fast-paced environment. (Must have) Experienced in managing and scaling multiple product teams, with a minimum of two years experience as a Head of Product mentoring and coaching a team of Product Manager Skilled in defining and delivering product strategy, roadmaps, and outcomes Experienced in managing and scaling multiple product teams Passionate about end-user experience, particularly in operational and contact centre environments Highly analytical, resourceful, and hands-on, with a strong focus on outcomes An excellent communicator who can influence senior leadership and external stakeholders Known for building strong internal and external relationships Comfortable with travel for key client and industry engagements What will set you apart Prior experience as a Head of Product managing multiple product teams Strong commercial acumen, particularly around go-to-market strategy and pricing Background in energy retail operations and contact centres (CCaaS) Experience leveraging AI to enhance customer experiences For more information on this and similar positions please apply for a confidential discussion.41bf1e1f-b16b-4260-a40a-17c77a06fd15
Interim Head of Product - Customer Care employer: The Green Recruitment Company
Contact Detail:
The Green Recruitment Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Interim Head of Product - Customer Care
✨Tip Number 1
Familiarise yourself with the latest trends in AI-driven customer service and CCaaS. Understanding how these technologies are transforming the industry will help you articulate your vision and strategy during interviews.
✨Tip Number 2
Network with professionals in the energy sector, especially those involved in product management and customer care. Attend relevant conferences or webinars to make connections that could provide insights and potentially support your application.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led product teams and driven strategy in previous roles. Highlighting measurable outcomes will demonstrate your capability and fit for the role.
✨Tip Number 4
Research our company’s mission and values thoroughly. Being able to align your personal goals with our vision of making renewable energy accessible will show your genuine interest and commitment to the role.
We think you need these skills to ace Interim Head of Product - Customer Care
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Interim Head of Product - Customer Care position. Tailor your application to highlight your relevant experience in product management and customer care.
Craft a Compelling CV: Your CV should clearly showcase your experience in managing product teams and delivering product strategies. Use specific examples that demonstrate your achievements in similar roles, particularly in operational and contact centre environments.
Write a Tailored Cover Letter: In your cover letter, express your passion for enhancing customer experiences and your understanding of the energy sector. Highlight how your skills align with the company's mission to provide exceptional, AI-driven customer service.
Highlight Relevant Skills: Make sure to emphasise your analytical skills, ability to influence stakeholders, and experience in building strong relationships. These are crucial for the role and will help you stand out as a candidate.
How to prepare for a job interview at The Green Recruitment Company
✨Showcase Your Product Leadership Experience
Be prepared to discuss your previous roles as a Head of Product, particularly how you've managed and scaled multiple product teams. Highlight specific examples where your leadership directly contributed to successful product outcomes.
✨Demonstrate Your Analytical Skills
Since the role requires a strong focus on outcomes, come equipped with data or case studies that illustrate your analytical approach to product strategy. Discuss how you've used data to inform decisions and drive product improvements.
✨Communicate Your Vision for Customer Care
Articulate your understanding of the customer care landscape, especially in relation to AI-driven solutions. Share your vision for enhancing customer experiences and how you would implement this within the company's framework.
✨Prepare for Collaborative Scenarios
Expect questions about collaboration with cross-functional teams. Prepare examples of how you've successfully worked with commercial, design, and engineering teams to refine go-to-market strategies and deliver on product milestones.
