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- Tasks: Provide hands-on IT support and solve tech problems for colleagues across the UK.
- Company: Join a dynamic team at a leading IT services company in Farnborough.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact by supporting teams and enhancing their productivity.
- Qualifications: Experience in IT support and strong troubleshooting skills required.
- Other info: Collaborate with international teams and grow your IT career in a supportive environment.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Location: Farnborough – Hybrid working pattern
Start Date: As soon as possible
Are you a hands‑on IT support professional who enjoys solving problems and keeping teams productive? We’re looking for a proactive First Level IT Support Specialist to provide reliable, high‑quality technical support to colleagues across the UK. This is an excellent opportunity for someone who takes ownership, communicates clearly, and enjoys being the go‑to person for everyday IT needs.
About the Role
In this position, you’ll act as the primary point of contact for all first‑line IT queries, supporting users with hardware, software, access, and connectivity issues. You’ll work closely with the wider IT team—both in the UK and internationally—to ensure smooth operations, strong cybersecurity awareness, and the successful rollout of new systems. This hybrid role is based in Farnborough a few days per week, with the remainder of your time spent working from home.
Key Responsibilities
- Act as the first point of contact for IT support issues, including hardware, software, network, and user access queries.
- Provide both on‑site and remote support to users in UK offices and project locations.
- Troubleshoot common issues with laptops, printers, email, VPN, Wi‑Fi, and shared drives.
- Escalate complex incidents to second‑level or central IT teams following agreed procedures.
- Set up, configure, and maintain laptops, mobile devices, and other IT equipment.
- Install and support approved applications (e.g., Microsoft 365, Teams, SharePoint, ERP tools).
- Maintain accurate IT asset inventory and support licence compliance.
- Assist with local network maintenance, office connectivity, and printer configurations.
- Ensure adherence to internal IT security policies and best practices.
- Collaborate with international IT teams on updates, software rollouts, and global initiatives.
- Log and track all support requests and resolutions through the IT ticketing system.
What You’ll Bring
- Experience in a first‑line or service desk support role.
- Strong troubleshooting skills across Windows environments, Microsoft 365, and common office hardware.
- Clear communication skills and a customer‑focused mindset.
- Ability to manage multiple tasks, prioritise effectively, and escalate appropriately.
- A proactive attitude and willingness to learn and grow within the IT team.
Ready to Apply? If you’re looking for a role where you can make a real impact, support a growing organisation, and develop your IT career within an international environment, we’d love to hear from you.
Seniority level: Associate
Employment type: Full‑time
Job function: Information Technology
Industries: IT Services and IT Consulting, IT System Training and Support, and IT System Operations and Maintenance
Service Desk Specialist in Farnborough employer: The Green Recruitment Company
Contact Detail:
The Green Recruitment Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Specialist in Farnborough
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common IT support questions and practice your answers. We recommend setting up mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Show off your skills! If you’ve got a portfolio of projects or relevant experience, bring it along to interviews. Demonstrating your hands-on abilities can really set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love hearing from proactive candidates like you!
We think you need these skills to ace Service Desk Specialist in Farnborough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in first-line IT support. Use keywords from the job description, like 'troubleshooting' and 'customer-focused', to show we’re on the same page.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share specific examples of how you've solved IT issues in the past and why you’re excited about joining our team at StudySmarter.
Show Off Your Communication Skills: Since clear communication is key for this role, make sure your application reflects that. Keep it concise, friendly, and professional—just like how you’d interact with users!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at The Green Recruitment Company
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of common IT issues, especially those related to Windows environments and Microsoft 365. Be ready to discuss troubleshooting steps for hardware and software problems, as this will show your hands-on experience and problem-solving skills.
✨Show Off Your Communication Skills
Since clear communication is key in this role, practice explaining technical concepts in simple terms. You might be asked how you would assist a non-technical colleague with an IT issue, so think of examples where you've successfully communicated complex information before.
✨Demonstrate Your Proactive Attitude
Prepare to share instances where you've taken the initiative to solve problems or improve processes. This could be anything from suggesting a new tool that improved team productivity to taking ownership of a challenging support ticket.
✨Familiarise Yourself with the Company Culture
Research The Green Recruitment Company and their approach to IT support. Understanding their values and how they operate will help you tailor your responses and show that you're genuinely interested in being part of their team.
