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For Companies At a Glance
- Tasks: Manage customer relationships and ensure their needs are met while driving growth.
- Company: Join a leading consultancy focused on sustainable energy solutions and environmental impact.
- Benefits: Enjoy remote work flexibility, competitive salary, and commission based on your experience.
- Why this job: Be part of a mission to create a sustainable future while developing your career in a dynamic environment.
- Qualifications: Experience in customer management, strong communication skills, and a passion for sustainability are essential.
The predicted salary is between 28800 - 42000 £ per year.
The Green Recruitment Company provided pay range
This range is provided by The Green Recruitment Company. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from The Green Recruitment Company
Account Lead at The Green Recruitment Company
Customer Success Manager – REMOTE – IN UK – Salary + Commission, dependent on experience – Renewables and Sustainability
Cannot sponsor at this time.
Company Overview
- The Green Recruitment Company are working with an energy and environmental consultancy. They are committed to transforming the energy landscape by delivering straightforward, sustainable, and actionable solutions that create lasting environmental and societal benefits. Our goal is to help businesses and communities reduce their energy consumption , adopt clean technologies , and contribute to a sustainable future .
Key Responsibilities
Relationship Management
- Establish and nurture strong relationships with key customers, gaining a deep understanding of their unique needs and goals.
- Act as the primary point of contact, ensuring consistent communication and addressing any concerns, while coordinating with essential support and service teams
- Work closely with customers to gain an in-depth understanding of their businesses and tailor our solutions to meet their specific requirements.
- Take proactive measures to identify opportunities for improving client satisfaction and providing outstanding customer service.
Customer Growth and Retention
- Develop a strategic approach to managing your portfolio, focusing on understanding customer needs, formulating growth strategies, and executing plans to expand services for existing clients.
- Conduct regular check-ins to evaluate customer satisfaction, identify areas for improvement, and propose customized solutions.
- Partner with internal teams to create proposals and presentations aimed at upselling and cross-selling.
- Stay updated on industry trends, competitive dynamics, and market shifts to spot potential growth opportunities.
Strategic Planning and Analysis
- Analyze customer data, including energy consumption patterns and market trends, to pinpoint opportunities for sustainability improvements and cost savings.
- Develop strategic energy management plans that align with client goals and government regulations, outlining recommended actions, targets, and timelines.
- Collaborate with internal teams, such as technical specialists and product managers, to deliver integrated solutions to clients.
- Monitor and report on key performance metrics, providing clients with regular updates on progress and milestones.
Contract Negotiation at Renewal
- Partner with internal teams to negotiate contract terms and pricing strategies.
- Ensure timely contract renewals and proactively resolve any potential issues or challenges.
- Conduct contract reviews to assess compliance and identify opportunities for expansion or upselling.
Key experience:
- Proven experience in strategic customer management or working with large, complex clients, ideally within the energy or utilities sector.
- Strong track record of building and maintaining lasting client relationships.
- Exceptional communication and interpersonal skills.
- Excellent analytical and problem-solving capabilities.
- Proficient in data analysis and utilizing software tools for reporting purposes.
- Ability to work both independently and collaboratively in a dynamic, fast-paced environment.
- Results-driven with a focus on meeting targets and delivering outstanding customer service.
- Knowledge of energy management, sustainability/energy consulting, and regulatory compliance is a plus.
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Customer Service and Consulting
-
Industries
Business Consulting and Services
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Customer Success Manager employer: The Green Recruitment Company
Contact Detail:
The Green Recruitment Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Familiarise yourself with the latest trends in renewable energy and sustainability. This knowledge will not only help you understand the industry better but also allow you to engage in meaningful conversations with potential employers about their goals and challenges.
✨Tip Number 2
Network with professionals in the energy sector, especially those involved in customer success roles. Attend industry events or join relevant online forums to build connections that could lead to job opportunities at companies like The Green Recruitment Company.
✨Tip Number 3
Prepare to discuss your experience in managing client relationships and how you've successfully driven customer satisfaction in previous roles. Be ready to share specific examples that demonstrate your ability to tailor solutions to meet client needs.
✨Tip Number 4
Research The Green Recruitment Company thoroughly. Understand their mission, values, and the specific services they offer. This will enable you to align your skills and experiences with their objectives during interviews, making you a more compelling candidate.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer management, particularly within the energy or utilities sector. Use specific examples that demonstrate your ability to build and maintain client relationships.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the company's mission in sustainability and energy management. Mention how your skills align with their goals and how you can contribute to their success.
Highlight Analytical Skills: Since the role involves data analysis and strategic planning, emphasise your analytical skills. Provide examples of how you've used data to drive decisions or improve customer satisfaction in previous roles.
Showcase Communication Skills: The position requires exceptional communication abilities. Include instances where you've successfully communicated complex information to clients or collaborated with internal teams to achieve results.
How to prepare for a job interview at The Green Recruitment Company
✨Understand the Company’s Mission
Before your interview, make sure you understand The Green Recruitment Company's commitment to sustainability and energy efficiency. Familiarise yourself with their projects and values, as this will help you align your answers with their mission during the interview.
✨Showcase Your Relationship Management Skills
Prepare examples from your past experiences where you've successfully built and maintained client relationships. Highlight how you tailored solutions to meet specific customer needs, as this is crucial for a Customer Success Manager role.
✨Demonstrate Analytical Thinking
Be ready to discuss how you've used data analysis in previous roles to identify opportunities for improvement. The interviewers will be looking for your ability to analyse customer data and market trends, so come prepared with relevant examples.
✨Prepare for Contract Negotiation Scenarios
Since contract negotiation is part of the role, think about times when you've had to negotiate terms or resolve conflicts. Be prepared to discuss your approach and any successful outcomes, as this will demonstrate your capability in handling such situations.
