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For Companies At a Glance
- Tasks: Manage customer relationships and ensure satisfaction while driving growth and retention.
- Company: Join a leading energy consultancy dedicated to sustainable solutions and environmental impact.
- Benefits: Enjoy flexible working options, professional development opportunities, and a supportive team culture.
- Why this job: Make a real difference in sustainability while developing your career in a dynamic industry.
- Qualifications: Experience in customer management, strong communication skills, and a passion for sustainability required.
- Other info: Ideal for those looking to blend business acumen with environmental advocacy.
The predicted salary is between 36000 - 60000 £ per year.
We’re a fast-growing consultancy at the forefront of the renewable energy transition, partnering with clients across the UK to help them achieve ambitious sustainability goals. Our work spans solar, wind, energy efficiency, and decarbonisation strategies – and we\’re proud to help shape a cleaner, greener future.
Now, we’re looking for a Customer Success Manager who’s passionate about renewables, understands the value of long-term relationships, and thrives on ensuring clients receive exceptional service and results.
The Role
As our Customer Success Manager , you’ll be the go-to contact for our clients, making sure they’re supported, informed, and set up for success across every stage of their journey with us.
You will:
Build strong, trust-based relationships with clients across various sectors
Act as the primary point of contact post-sale, ensuring smooth onboarding and delivery
Proactively monitor project progress and client satisfaction
Collaborate with technical teams to ensure clients’ goals are met
Identify opportunities for upselling or expanding our services
Travel to client sites across the UK as needed (typically once or twice a month)
What We\’re Looking For
2+ years’ experience in a customer-facing role, ideally within a consultancy or renewable energy environment
Excellent communication and relationship-building skills
Organised, proactive, and able to juggle multiple priorities
A genuine interest in sustainability and renewable energy
UK-based and willing to travel occasionally to client sites
What We Offer
Fully remote working with flexible hours
The chance to work in a mission-driven team making a tangible impact
Ongoing training and development opportunities
Competitive salary and benefits
A collaborative, purpose-led culture where your voice matters
Customer Success Manager employer: The Green Recruitment Company
Contact Detail:
The Green Recruitment Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Familiarise yourself with the energy and environmental consultancy sector. Understanding current trends, challenges, and innovations will help you engage in meaningful conversations during interviews and demonstrate your passion for sustainability.
✨Tip Number 2
Network with professionals in the energy sector, especially those in customer success roles. Attend industry events or join relevant online forums to build connections that could provide insights or referrals for the position.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client relationships in the past. Highlight your ability to tailor solutions to meet unique customer needs, as this is crucial for the role.
✨Tip Number 4
Stay updated on the latest software tools used for data analysis and reporting in customer success management. Being proficient in these tools can set you apart and show your readiness to contribute effectively from day one.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Success Manager in the energy and environmental consultancy sector. Tailor your application to highlight relevant experiences that align with these responsibilities.
Highlight Relevant Experience: In your CV and cover letter, emphasise your proven experience in strategic customer management, particularly with large clients in the energy or utilities sector. Use specific examples to demonstrate your success in building lasting client relationships.
Showcase Analytical Skills: Since the role requires strong analytical capabilities, include examples of how you've used data analysis to drive customer satisfaction or improve service delivery. Mention any software tools you are proficient in for reporting purposes.
Personalise Your Application: Make your application stand out by personalising it. Address the hiring manager by name if possible, and express your passion for sustainability and energy management. Show that you understand the company's mission and how you can contribute to their goals.
How to prepare for a job interview at The Green Recruitment Company
✨Know Your Customer
Before the interview, research the company and its clients. Understand their mission in transforming the energy landscape and how they deliver sustainable solutions. This knowledge will help you demonstrate your alignment with their goals and show that you're genuinely interested in their work.
✨Showcase Relationship Management Skills
Prepare examples from your past experiences where you've successfully built and maintained client relationships. Highlight your ability to understand customer needs and tailor solutions accordingly, as this is crucial for a Customer Success Manager role.
✨Demonstrate Analytical Thinking
Be ready to discuss how you've used data analysis to drive customer satisfaction or identify growth opportunities. Share specific instances where your analytical skills led to actionable insights, especially in the context of energy management or sustainability.
✨Prepare for Contract Negotiation Scenarios
Since contract negotiation is part of the role, think about your approach to negotiating terms and resolving issues. Prepare to discuss any relevant experiences where you successfully navigated contract renewals or addressed compliance challenges.
