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- Tasks: Manage complex customer issues and ensure compliance in a fast-paced environment.
- Company: Join the Green Energy Advice Bureau, a leader in renewable energy consultancy.
- Benefits: Competitive salary, generous holiday allowance, and amazing perks like broadband discounts.
- Why this job: Make a real impact in the sustainable energy sector while developing your skills.
- Qualifications: Experience in customer service and knowledge of the energy industry is essential.
- Other info: Enjoy a phenomenal office culture and opportunities for professional development.
The predicted salary is between 28800 - 43200 £ per year.
At the Green Energy Advice Bureau (GEAB), we are passionate about driving the transition to a more sustainable future. As a leading consultancy in the renewable energy sector, we empower customers to navigate the energy market to implement eco-friendly strategies. We are on a mission to power business results through sustainable energy solutions, delivering unmatched efficiency and performance. Our values underpin this mission and everything we do.
We are delighted to be recruiting for a Complaints and Compliance Coordinator to join our Specialist Services Team. This role is central to managing complex customer issues and preventing escalation into formal complaints, while ensuring compliance with internal processes and industry standards.
This is a fast-paced, customer-focused role suited to someone who has a good understanding of the energy industry and is resilient, adaptable, and confident managing their own workload independently, within a supportive and collaborative team environment.
Your Mission:- Acting as the first point of contact for complex customer issues, delivering timely, fair, and effective resolutions to prevent escalation into formal complaints.
- Managing cases in line with internal service level agreements (SLAs), prioritising workload effectively to meet deadlines.
- Liaising with customers, suppliers, and internal stakeholders to ensure clear communication and resolution of issues.
- Investigating and validating Change of Tenancy (COT) cases, ensuring accuracy, compliance, and correct processing.
- Identifying trends, root causes, and recurring issues to support continuous improvement and reduce future complaints.
- Working collaboratively with wider teams to maintain high standards of customer service and regulatory compliance.
- Maintaining accurate records and documentation in line with compliance and audit requirements.
- Excellent verbal and written communication skills, with the confidence to handle challenging customer conversations.
- Strong problem-solving ability, using creative and pragmatic solutions to resolve issues effectively.
- Ability to prioritise and manage your own workload, working to defined internal SLAs in a fast-paced environment.
- Resilience and patience, with the ability to remain calm and professional when dealing with complex or sensitive customer issues.
- Comfortable and willing to adapt to change, responding positively to evolving processes and priorities.
- Ability to work effectively as part of a wider team, while also confidently managing individual responsibilities independently.
- High attention to detail and a strong commitment to compliance and accuracy.
- Previous experience in complaints handling or a customer-facing role is desirable.
- Knowledge of the Energy industry is essential.
Industry competitive salary. Monday – Friday office based in Sunderland. Free on-site parking. Generous holiday allowance plus bank holidays. Professional and Personal Development Fund. Amazing perks including up to £40 per month off your home broadband! Phenomenal office culture!
Reach out to me - jacqui.murray@geab.com or ailsa.french@geab.com
Specialist Services Coordinator in Sunderland employer: The Green Energy Advice Bureau
Contact Detail:
The Green Energy Advice Bureau Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Specialist Services Coordinator in Sunderland
✨Tip Number 1
Network like a pro! Reach out to people in the energy sector, especially those who work at GEAB. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by researching common customer service scenarios in the energy industry. Think about how you'd handle complex issues and be ready to share your problem-solving strategies.
✨Tip Number 3
Show off your adaptability! Be ready to discuss times when you've successfully managed change or tackled unexpected challenges. This will highlight your resilience and fit for the fast-paced environment at GEAB.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our mission for a sustainable future.
We think you need these skills to ace Specialist Services Coordinator in Sunderland
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Specialist Services Coordinator role. Highlight your experience in the energy industry and any relevant skills that align with our mission at GEAB. We want to see how you can contribute to our goal of driving sustainable solutions!
Showcase Your Communication Skills: Since this role involves handling complex customer issues, it's crucial to demonstrate your excellent verbal and written communication skills. Use clear and concise language in your application to show us you can handle challenging conversations with ease.
Highlight Problem-Solving Abilities: We love a good problem-solver! In your application, share examples of how you've tackled difficult situations in the past. This will help us see your creative and pragmatic approach to resolving issues, which is key for this role.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows us you're keen on joining our amazing team at GEAB!
How to prepare for a job interview at The Green Energy Advice Bureau
✨Know Your Energy Stuff
Make sure you brush up on your knowledge of the energy industry before the interview. Understand the current trends, challenges, and regulations in renewable energy. This will not only show your passion for the sector but also help you answer questions confidently.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved complex customer issues. Highlight your ability to think creatively and pragmatically when faced with challenges. This is key for a role that involves managing complaints and compliance.
✨Communicate Clearly and Confidently
Practice your verbal and written communication skills. You’ll need to demonstrate that you can handle challenging conversations with customers effectively. Consider role-playing with a friend to get comfortable with potential scenarios you might face.
✨Demonstrate Your Resilience
Be ready to discuss how you manage stress and remain calm under pressure. Share specific instances where you've had to adapt to change or deal with sensitive issues. This will show that you have the resilience needed for a fast-paced environment like GEAB.
