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- Tasks: Manage customer issues and ensure compliance in a fast-paced environment.
- Company: Join the Green Energy Advice Bureau, a leader in renewable energy consultancy.
- Benefits: Competitive salary, generous holiday allowance, and professional development opportunities.
- Why this job: Make a real impact in the sustainable energy sector while growing your career.
- Qualifications: Experience in the energy industry and strong communication skills are essential.
- Other info: Enjoy a collaborative team culture with excellent support and growth potential.
The predicted salary is between 28800 - 43200 £ per year.
At the Green Energy Advice Bureau (GEAB), we are passionate about driving the transition to a more sustainable future. As a leading consultancy in the renewable energy sector, we empower customers to navigate the energy market to implement eco-friendly strategies. We are on a mission to power business results through sustainable energy solutions, delivering unmatched efficiency and performance. Our values underpin this mission and everything we do.
We are delighted to be recruiting for a Complaints and Compliance Coordinator to join our Specialist Services Team. This role is central to managing complex customer issues and preventing escalation into formal complaints, while ensuring compliance with internal processes and industry standards. This is a fast-paced, customer-focused role suited to someone who has a good understanding of the energy industry and is resilient, adaptable, and confident managing their own workload independently, within a supportive and collaborative team environment.
Your Mission:
- Acting as the first point of contact for complex customer issues, delivering timely, fair, and effective resolutions to prevent escalation into formal complaints.
- Managing cases in line with internal service level agreements (SLAs), prioritising workload effectively to meet deadlines.
- Liaising with customers, suppliers, and internal stakeholders to ensure clear communication and resolution of issues.
- Investigating and validating Change of Tenancy (COT) cases, ensuring accuracy, compliance, and correct processing.
- Identifying trends, root causes, and recurring issues to support continuous improvement and reduce future complaints.
- Working collaboratively with wider teams to maintain high standards of customer service and regulatory compliance.
- Maintaining accurate records and documentation in line with compliance and audit requirements.
EXPERIENCE FROM THE ENERGY INDUSTRY IS ESSENTIAL
Key Competencies:
- Excellent verbal and written communication skills, with the confidence to handle challenging customer conversations.
- Strong problem-solving ability, using creative and pragmatic solutions to resolve issues effectively.
- Ability to prioritise and manage your own workload, working to defined internal SLAs in a fast-paced environment.
- Resilience and patience, with the ability to remain calm and professional when dealing with complex or sensitive customer issues.
- Comfortable and willing to adapt to change, responding positively to evolving processes and priorities.
- Ability to work effectively as part of a wider team, while also confidently managing individual responsibilities independently.
- High attention to detail and a strong commitment to compliance and accuracy.
- Previous experience in complaints handling or a customer-facing role is desirable.
- Knowledge of the Energy industry is essential.
Benefits:
- Industry competitive salary.
- Monday – Friday office based in Sunderland.
- Free on-site parking.
- Generous holiday allowance plus bank holidays.
- Professional and Personal Development Fund.
- Collaborative and supportive team.
- Pheomenal office culture!
Compliance and Complaints Coordinator in Sunderland employer: The Green Energy Advice Bureau
Contact Detail:
The Green Energy Advice Bureau Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Compliance and Complaints Coordinator in Sunderland
✨Tip Number 1
Get to know the company inside out! Research GEAB's mission and values, and think about how your experience aligns with their goals. This will help you stand out in interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves handling complex customer issues, be ready to demonstrate your ability to communicate clearly and effectively. Role-play potential scenarios with a friend or family member to build your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully resolved issues or improved processes. Be prepared to share these stories during your interview to highlight your ability to handle challenges.
✨Tip Number 4
Apply through our website! We want to see your application come through directly, so make sure to submit it on our platform. This way, we can keep track of your application and get back to you faster!
We think you need these skills to ace Compliance and Complaints Coordinator in Sunderland
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in the energy industry. We want to see how your skills align with our mission at GEAB, so don’t hold back on showcasing your relevant achievements!
Show Off Your Communication Skills: Since this role involves handling complex customer issues, it’s crucial to demonstrate your excellent verbal and written communication skills. Use clear and concise language in your application to reflect your ability to manage challenging conversations.
Highlight Problem-Solving Abilities: We love a good problem-solver! In your application, share examples of how you've tackled difficult situations in the past. This will show us that you can think creatively and pragmatically when resolving issues.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at GEAB!
How to prepare for a job interview at The Green Energy Advice Bureau
✨Know Your Energy Stuff
Make sure you brush up on your knowledge of the energy industry. Understand current trends, regulations, and common customer issues. This will not only show your passion for the sector but also help you answer questions confidently.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've effectively resolved customer complaints in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses, highlighting your ability to think creatively and pragmatically under pressure.
✨Communicate Clearly and Confidently
Practice your verbal and written communication skills. Be ready to demonstrate how you can handle challenging conversations with customers. Clear communication is key in this role, so make sure you convey your thoughts succinctly and professionally.
✨Demonstrate Your Resilience
Be prepared to discuss how you manage stress and remain calm in difficult situations. Share specific instances where you've had to adapt to change or handle sensitive issues, showcasing your patience and professionalism.