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- Tasks: Manage complex customer issues and ensure compliance with industry standards.
- Company: Join theGreen Energy Advice Bureau, a leader in renewable energy consultancy.
- Benefits: Competitive salary, generous holiday allowance, and professional development opportunities.
- Why this job: Make a real impact in the sustainable energy sector while developing your skills.
- Qualifications: Experience in complaints handling and knowledge of the energy industry preferred.
- Other info: Fast-paced, supportive team environment with excellent career growth potential.
The predicted salary is between 28800 - 43200 £ per year.
At theGreen Energy Advice Bureau (GEAB), we are passionate about driving the transition to a more sustainable future. As a leading consultancy in the renewable energy sector, we empower customers to navigate the energy market to implement eco-friendly strategies.
We are delighted to be recruiting for a Complaints and Compliance Coordinator to join our Specialist Services Team. This role is central to managing complex customer issues and preventing escalation into formal complaints, while ensuring compliance with internal processes and industry standards.
This is a fast-paced, customer-focused role suited to someone who has a good understanding of the energy industry and is resilient, adaptable, and confident managing their own workload independently, within a supportive and collaborative team environment.
Your Mission
- Acting as the first point of contact for complex customer issues, delivering timely, fair, and effective resolutions to prevent escalation into formal complaints.
- Managing cases in line with internal service level agreements (SLAs), prioritising workload effectively to meet deadlines.
- Liaising with customers, suppliers, and internal stakeholders to ensure clear communication and resolution of issues.
- Investigating and validating Change of Tenancy (COT) cases, ensuring accuracy, compliance, and correct processing.
- Identifying trends, root causes, and recurring issues to support continuous improvement and reduce future complaints.
- Working collaboratively with wider teams to maintain high standards of customer service and regulatory compliance.
- Maintaining accurate records and documentation in line with compliance and audit requirements.
- Excellent verbal and written communication skills, with the confidence to handle challenging customer conversations.
- Strong problem-solving ability, using creative and pragmatic solutions to resolve issues effectively.
- Ability to prioritise and manage your own workload, working to defined internal SLAs in a fast-paced environment.
- Resilience and patience, with the ability to remain calm and professional when dealing with complex or sensitive customer issues.
- Comfortable and willing to adapt to change, responding positively to evolving processes and priorities.
- Ability to work effectively as part of a wider team, while also confidently managing individual responsibilities independently.
- High attention to detail and a strong commitment to compliance and accuracy.
- Previous experience in complaints handling or a customer-facing role is desirable.
- Knowledge of the Energy industry is essential.
Industry competitive salary. Monday – Friday office based in Sunderland. Free on-site parking. Generous holiday allowance plus bank holidays. Professional and Personal Development Fund.
Specialist Services Coordinator in Sunderland employer: The Green Energy Advice Bureau Limited
Contact Detail:
The Green Energy Advice Bureau Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Specialist Services Coordinator in Sunderland
✨Tip Number 1
Network like a pro! Reach out to people in the renewable energy sector, especially those connected to GEAB. Attend industry events or webinars and don’t be shy about introducing yourself – you never know who might have a lead on your dream job!
✨Tip Number 2
Prepare for interviews by researching common questions related to complaints handling and customer service in the energy industry. Practise your responses with a friend or in front of a mirror to build confidence and ensure you can showcase your problem-solving skills effectively.
✨Tip Number 3
Showcase your adaptability! In your conversations, highlight times when you’ve successfully managed change or resolved complex issues. This will demonstrate that you’re not just a fit for the role but also someone who thrives in a fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our mission at GEAB to drive sustainable energy solutions.
We think you need these skills to ace Specialist Services Coordinator in Sunderland
Some tips for your application 🫡
Show Your Passion for Sustainability: When writing your application, let your enthusiasm for renewable energy shine through. We want to see how you connect with our mission at GEAB and how you can contribute to a more sustainable future.
Tailor Your Experience: Make sure to highlight any relevant experience you have in customer service or complaints handling. We’re looking for someone who can manage complex issues, so share specific examples that demonstrate your problem-solving skills.
Be Clear and Concise: In your written application, clarity is key! Use straightforward language and structure your thoughts logically. This will help us see your communication skills right from the start, which are super important for this role.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you don’t miss out on any important updates about your application!
How to prepare for a job interview at The Green Energy Advice Bureau Limited
✨Know Your Energy Stuff
Make sure you brush up on your knowledge of the energy industry. Understand the current trends, regulations, and challenges. This will not only help you answer questions confidently but also show your genuine interest in the role at theGreen Energy Advice Bureau.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved complex customer issues. Highlight your ability to think creatively and pragmatically, as this is crucial for the Specialist Services Coordinator role.
✨Demonstrate Your Communication Prowess
Practice articulating your thoughts clearly and concisely. Since you'll be handling challenging conversations, it’s important to convey your ideas effectively. Consider role-playing with a friend to simulate tough customer interactions.
✨Emphasise Your Adaptability
Be ready to discuss how you've adapted to changes in previous roles. The energy sector is fast-paced, so showcasing your resilience and flexibility will resonate well with the interviewers at GEAB.
