Renewables Sales Support & CRM Specialist in Sunderland

Here at the Green Energy Advice Bureau (GEAB), we are passionate about driving the transition to a more sustainable future. As a leading consultancy in the renewable energy sector, we empower customers to navigate the energy market to implement eco-friendly strategies. We are on a mission to power business results through sustainable energy solutions, delivering unmatched efficiency and performance.

We’re looking for a Sales Administrator who will play a vital role in supporting our sales operations. This role is integral to the business, acting as the first step in the customer journey. You’ll be responsible for accurately profiling new customers, managing data entry into our CRM systems, and liaising with energy suppliers to obtain necessary information.

This position requires exceptional attention to detail, strong communication skills, and the ability to work independently. For the right individual, there is scope to develop into our Contracts Team, where you’ll learn how to price, complete sales documentation and prepare and submit sales packs for the business.

Competitive Salary: £27,255 plus monthly bonus
Exciting incentives: From cash rewards to spot prizes, we believe in celebrating your achievements in style. Enjoy a range of enticing incentives that recognise your hard work and motivate you to reach even higher.
Generous holiday package: Take advantage of 23 days of holiday (including bank holidays) to recharge and rejuvenate. We even offer extra time off during the festive season with performance and role-dependent opportunities for time off in December. Maximise your time away while enjoying a non-absence day off bonus which increases your holiday allowance.
Culture perks and self-development fund: At GEAB, we foster a vibrant work culture. Our jam-packed culture calendar brings exciting events like monthly office themes and food trucks to keep the energy high. Plus, we invest in your personal and professional growth with our Better Yourself development fund.
Fun and celebrations: We know how to have a good time! Enjoy summer and Christmas events where you can connect with colleagues, unwind, and create lasting memories. We believe in recognising and rewarding our people with additional perks like wedding leave, £40 paid towards your home broadband, employee assistance programs, and much more.Key Responsibilities:

• Accurately input and maintain customer data across multiple CRM systems.
• Contact energy suppliers to gather customer usage and contract information.
• Build and maintain positive working relationships with suppliers and stakeholders.
• Ensure all data is handled and stored in line with company procedures and compliance requirements.
• Support the sales team with administrative tasks to ensure efficient handovers.
• Identify and flag any data discrepancies or missing information.
• Work towards set KPI’s and SLA targets.

Skills & Experience Required:

• Proven experience in an administrative, sales support, or data entry role.
• High level of accuracy and strong attention to detail.
• Confident communicator – both written and verbal – with the ability to liaise internally and externally.
• Strong organisational and time-management skills.
• Able to work independently and take initiative.
• GCSE (or equivalent) Grade C/4 or above in Maths and English.
• Proficient in Microsoft Office (Excel, Outlook, Word).
• Experience within the energy or utilities industry.
• Knowledge of CRM systems or customer onboarding processes.