At a Glance
- Tasks: Manage energy billing queries and Change of Tenancy for a live customer portfolio.
- Company: Join the passionate team at Green Energy Advice Bureau, dedicated to saving money and reducing carbon footprints.
- Benefits: Competitive salary, generous holiday allowance, professional development fund, and fun office culture.
- Other info: Office-based role in Sunderland with themed events and team nights out.
- Why this job: Make a real impact in the energy sector while enjoying a supportive and ambitious team environment.
- Qualifications: Experience in energy billing, Change of Tenancy, and strong Excel skills required.
The predicted salary is between 29700 - 36300 £ per year.
Energy Billing & Change of Tenancy Specialist
About Us
Green Energy Advice Bureau (GEAB) , we’re passionate about helping businesses save money, reduce their carbon footprint and navigate the energy market with confidence.
We’re growing our Specialist Services Team and are looking for an experienced
Energy Billing & Change of Tenancy Specialist to join us.
The Role
This is a hands-on role for someone with strong commercial energy billing and Change of Tenancy (COT) experience.
You’ll manage a live customer portfolio, investigating complex billing issues, resolving disputes, challenging suppliers and working closely with Finance to ensure accurate billing, revenue and account reconciliation.
You’ll also take ownership of COT activity, ensuring changes are processed correctly, customer records are accurate and issues are resolved quickly.
Your Responsibilities
- Manage complex commercial energy billing queries and disputes.
- Investigate billing discrepancies, invoices, credits, debits, balances and supplier errors.
- Investigate and challenge clawbacks and revenue discrepancies, working closely with Finance.
- Liaise confidently with energy suppliers to resolve complex issues and disputes.
- Manage Change of Tenancy (COT) across a live customer portfolio.
- Contact customers to obtain and validate COT information.
- Investigate failed or disputed COTs and resolve resulting billing issues.
- Keep CRM and internal systems accurate and up to date.
- Use Excel to analyse, reconcile and investigate billing and financial data.
- Manage multiple cases against agreed SLAs and maintain clear audit trails.
- Identify recurring issues and contribute to process improvements.
- What We’re Looking For
- Strong experience within the UK commercial energy industry.
- Hands-on experience with energy billing and Change of Tenancy.
- Experience managing a live customer portfolio.
- Strong Excel skills and confidence working with data.
- Experience dealing with energy suppliers and billing disputes.
- Experience investigating clawbacks, discrepancies and financial issues.
- Confident communicating with customers, suppliers and internal stakeholders.
- Strong attention to detail and problem-solving skills.
- Organised, resilient and able to work independently.
We’re looking for someone who can hit the ground running – someone who understands energy billing, isn’t afraid to challenge suppliers and enjoys getting to the bottom of complex issues.
- Industry competitive salary plus bonus
- Monday – Friday, 9-5 office based in Sunderland
- Free on-site parking
- Generous 23 days holiday allowance plus bank holidays
- Professional and Personal Development Fund
- Up to £40 per month broadband allowance
- Phenomenal office culture; ambitious and supportive team with themed office events, team nights out and legendary Summer and Christmas celebrations!
If you know your way around energy billing, COTs, Excel and supplier disputes, we want to hear from you.
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Energy Billing & Change of Tenancy Specialist in Sunderland employer: The Green Energy Advice Bureau Limited
The Green Energy Advice Bureau Limited is an exceptional employer located in Sunderland, offering a vibrant company culture that prioritises teamwork and innovation. Employees benefit from competitive salaries, various incentives, and ample opportunities for professional growth, making it an ideal place for those looking to make a meaningful impact in the energy sector.
Contact Details:
The Green Energy Advice Bureau Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Energy Billing & Change of Tenancy Specialist in Sunderland
✨Get Involved with Industry Events
The energy and utilities sector is always buzzing with events, trade shows, and networking opportunities. We should hit up conferences and exhibitions like Energy UK or Utility Week Live—these are prime spots to mingle with industry professionals and even snag some insider info on job openings!
✨Join Energy-focused Online Communities
Let's tap into online platforms and forums like LinkedIn groups or Reddit communities specifically for energy and utilities. Not only can we showcase our knowledge, but we can also stay updated on company announcements or job leads from people already in the know.
✨Consider Industry Certifications
Pushing ahead with certifications like the NEBOSH National Certificate in Occupational Safety and Health (if you’re into safety) can give us a leg up in this competitive field. It not only builds our credibility but also shows employers that we’re serious about our career in energy and utilities.
✨Apply ThroughThe Green Energy Advice Bureau Limited's Website
Don’t forget to apply directly through The Green Energy Advice Bureau Limited's website for the full-time Energy Billing & Change of Tenancy Specialist role. Many companies prioritise candidates who show initiative by going straight to the source. Make sure we tailor our application to highlight our passion for the energy sector!
We think you need these skills to ace Energy Billing & Change of Tenancy Specialist in Sunderland
Some tips for your application 🫡
Show Off Your Energy Knowledge:When crafting your CV and cover letter, make sure you highlight any knowledge or experience related to the energy-utilities sector. Whether it’s coursework, internships, or projects that showcase your understanding of energy management, sustainability, or regulatory frameworks, we want to see that passion and expertise shine through.
Quantify Your Achievements:In our field, numbers speak volumes! Don’t just tell us about your previous roles; quantify your achievements where possible. For instance, mention how you improved energy efficiency by a percentage or contributed to cost savings. This makes your application more compelling and shows us just how impactful you can be.
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at The Green Energy Advice Bureau Limited. Tailor it to reflect how your values align with our mission in the energy sector. Share why you're excited about this specific role and how you envision contributing to our goals.
Demonstrate Your Team Spirit:Collaboration is key in the energy-utilities industry. In your application, emphasise any team projects or experiences where you worked effectively with others, especially on sustainability initiatives or technical projects. We're looking for someone who can mesh well with our team!
How to prepare for a job interview at The Green Energy Advice Bureau Limited
✨Show Your Passion for Renewable Energy
In the energy-utilities sector, it’s vital to demonstrate your enthusiasm for sustainable practices and innovations. Share experiences where you've worked on or studied renewable energy projects, whether that’s through coursework, past internships, or personal initiatives. Let us see how your passion aligns with the ethos of The Green Energy Advice Bureau Limited.
✨Brush Up on Industry Regulations
Being familiar with industry standards and regulations is crucial in energy-utilities interviews. Make sure to know the basics of relevant policies and frameworks, like the Energy Act or environmental legislation. This will not only show you’ve done your homework but will also prepare you for potential technical questions about compliance during your interview.
✨Highlight Teamwork and Project Management Skills
Most roles in the energy sector involve collaboration with diverse teams. Be ready to discuss examples where you’ve successfully worked in teams or led projects, especially those involving energy initiatives. This is particularly important for a full-time position, as employers want to see you bring a collaborative spirit to The Green Energy Advice Bureau Limited.
✨Prepare for Technical Assessments
Expect some technical questions or even practical assessments during your interview, especially about energy efficiency methodologies or basic engineering principles relevant to the role. It’s a good idea to brush up on key concepts and be prepared to explain them clearly, as this will demonstrate your technical proficiency and readiness to jump into your new role.
