The Great Run Company is seeking an experienced Customer Services Manager to lead day-to-day operations and champion the customer voice. You will manage the customer services function and support the event services team to deliver outstanding service across all channels.
Key duties include implementing service policies, managing a Freshdesk CRM, reporting SLAs and team performance, coordinating with marketing, and planning resources for busy events while maintaining high customer care standards.
#J-18808-LjbffrHead of Customer Experience & Events in Newcastle upon Tyne employer: The Great Run Company
The Great Run Company is an exceptional employer that prioritises a vibrant work culture and employee development, making it an ideal place for those passionate about customer experience and events. Located in a dynamic environment, employees benefit from comprehensive training opportunities, a supportive team atmosphere, and the chance to make a meaningful impact on customer satisfaction and event success.
