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- Tasks: Coordinate community programmes and operations to tackle loneliness and foster real-world friendships.
- Company: Join The Great Friendship Project, an award-winning organisation making a real impact.
- Benefits: Enjoy hybrid working, 20 days annual leave, and personal development opportunities.
- Why this job: Be part of a growing movement that helps people build lasting friendships.
- Qualifications: Experience in operations or project support, with strong organisational and communication skills.
- Other info: Flexible working hours and potential for career progression in a supportive environment.
The predicted salary is between 30000 - 42000 £ per year.
ABOUT US
The Great Friendship Project is an award-winning organisation tackling loneliness through research-informed community programmes, campaigns, and partnerships. We design and deliver social interventions that help people build real-world friendships, strengthen social confidence, and rise out of loneliness. Over the past four years, we have delivered hundreds of community activities, partnered with major brands and public institutions, contributed to national research and policy conversations, and built a highly engaged community of tens of thousands of young adults. We are now entering a critical next phase of growth, strengthening our foundations in preparation for wider national expansion.
THE ROLE
This new Community Programmes & Ops Coordinator role will act as the central operational lead for day-to-day delivery. You'll take ownership of systems, operations, volunteer coordination, and delivery logistics, while working closely with the Founder across areas such as community activity, growth planning, partnerships, and fundraising. As a growing organisation, this is a broad, hands-on role with scope to help shape systems, processes, and ways of working as we grow.
OPERATIONS
- Planning & Scheduling - Develop and maintain operational plans, timelines, systems, and delivery schedules to support effective coordination across the organisation.
- Process Development - Establish and maintain clear processes for tracking tasks, deadlines, risks, outputs, and learning.
- Documentation - Develop and maintain scalable documentation, playbooks, and operational processes to strengthen organisational readiness for growth.
- Systems Management - Build, refine, and maintain digital tools, databases, and shared filing systems to improve coordination, visibility, and efficiency.
- Financial Administration - Support basic financial processes, including processing invoices, tracking expenses, and supporting grant-related financial reporting.
PROGRAMME DELIVERY
- Delivery Oversight - Support the delivery of community programmes, campaigns, and pilots, ensuring quality, safeguarding, and consistency.
- Programme Logistics - Coordinate venues, volunteers, partners, and programme materials to ensure smooth delivery.
- Participant Communications - Lead day-to-day communications with participants and community members, acting as a clear and reliable point of contact.
- Community Development - Develop and refine induction, member contact, and retention processes to support a welcoming and inclusive community.
- Impact Tracking - Support evaluation, feedback collection, and continuous improvement across programmes.
VOLUNTEER MANAGEMENT
- Recruitment & Onboarding - Lead the recruitment and onboarding of volunteers and interns.
- Volunteer Coordination - Coordinate volunteer rotas, availability, and deployment across programmes and act as the primary day-to-day point of contact for volunteers.
- Training & Development - Support volunteer training, shadowing, and development plans.
FUNDRAISING & GROWTH SUPPORT
- Business Development - Support the identification of new partners and assist with building and maintaining relationships, including day-to-day coordination.
- Grant Writing - Assist with grant applications, funding research, and partnership follow-up.
- Marketing & Growth - Support the development of marketing and growth plans, providing operational input and capacity planning.
- Campaign & Event - Support the delivery of national campaigns, research dissemination, and stakeholder events through coordination of logistics, volunteers, and internal systems.
WHO YOU ARE
- Reliable & Adaptable - You are proactive and can prioritise effectively in a fast-moving environment.
- Problem Solver - You have strong organisational skills and a sharp eye for detail.
- Great Communicator - You are comfortable with public speaking and talking to everyone from community members to trustees and partners.
- The Sherpa - You have experience coordinating or leading teams, projects, or delivery activity.
- Tech-Savvy - You love using digital tools (Google Workspace, Notion, Slack, Canva) to make work easier and more visible.
- Flexible - You're happy to work evenings or weekends, when required (N.B. Time Off In Lieu will be provided).
EXPERIENCE - ESSENTIAL
- Experience in an operations, coordination, programme delivery, or project support role with responsibility for outcomes.
- Experience managing multiple priorities across people, systems, and deadlines in a small or fast-moving organisation.
- Confidence taking ownership, exercising judgement, and working with limited supervision.
EXPERIENCE - DESIRABLE
- Experience in a charity, community, events, or volunteer-led environment.
- Experience supporting partnerships, fundraising activity, or grant applications.
- Experience working closely with senior leadership or a founder.
BENEFITS
Beyond the opportunity to play a pivotal role in a growing social movement, we provide a supportive environment designed to help you thrive both personally and professionally.
- Meaningful work with real impact - Play a central role in tackling loneliness and helping people build lasting, real-world friendships.
- Hybrid working - A flexible mix of office-based, community, and home-based working, with autonomy around how you structure your week.
- 20 days annual leave + bank holidays + your birthday off - On top of this, you'll also earn an extra day of annual leave every year you work with us, up to 5 years.
- Learning & development support - Opportunities to build skills across operations, programme delivery, fundraising, and leadership, with mentoring from the Founder and access to relevant training - where required.
- Progression opportunities - As a growing organisation, this role is designed to grow alongside the organisation, with the potential to develop into a more senior role over time.
HOW TO APPLY
Please submit your application and CV by completing the online form via the link below.
APPLY NOW - https://friendship-
CLOSING DATE: Friday 27th February @ 12pm
If you have any queries about the role or application process, you can contact us via email, or use the enquiry form on our website.
Community Programmes in London employer: The Great Friendship Project
Contact Detail:
The Great Friendship Project Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Programmes in London
✨Tip Number 1
Get to know the organisation inside out! Research The Great Friendship Project, its mission, and its community programmes. This way, when you get that interview, you can show us you're genuinely passionate about tackling loneliness and building real-world friendships.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role with us. Personal connections can make a huge difference in your application process.
✨Tip Number 3
Prepare for the interview by practising common questions related to operations and community engagement. Think about how your skills align with our needs, especially in areas like volunteer coordination and programme delivery. We want to see how you can contribute to our growth!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email expressing your appreciation for the opportunity can leave a lasting impression. It shows us you're enthusiastic and professional, which is exactly what we’re looking for!
We think you need these skills to ace Community Programmes in London
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to share your passion for community work and how it aligns with our mission.
Tailor Your CV: Make sure your CV highlights relevant experience that matches the role. Focus on your operational skills, volunteer coordination, and any community programme delivery you've been involved in. We love seeing how your background fits with what we do!
Showcase Your Skills: In your application, emphasise your organisational skills and tech-savviness. Mention any digital tools you’ve used, like Google Workspace or Notion, as these will help us see how you can contribute to our operations.
Follow the Application Process: Don’t forget to apply through our website! It’s super easy and ensures your application gets to the right place. Make sure to submit everything before the deadline – we can’t wait to hear from you!
How to prepare for a job interview at The Great Friendship Project
✨Know the Organisation Inside Out
Before your interview, dive deep into The Great Friendship Project's mission and values. Understand their approach to tackling loneliness and how they engage with the community. This will not only show your genuine interest but also help you align your answers with their goals.
✨Showcase Your Organisational Skills
Since the role involves a lot of coordination and planning, be ready to discuss specific examples from your past experiences where you successfully managed multiple priorities. Highlight any tools or systems you've used to keep things organised, as this will demonstrate your tech-savviness and problem-solving abilities.
✨Communicate Clearly and Confidently
As a Community Programmes & Ops Coordinator, you'll need to communicate effectively with various stakeholders. Practice articulating your thoughts clearly and confidently. Consider preparing a few anecdotes that showcase your communication skills, especially in public speaking or team settings.
✨Be Ready to Discuss Growth and Impact
The organisation is entering a phase of growth, so think about how you can contribute to that. Prepare to discuss ideas for community engagement, partnerships, or fundraising strategies. Showing that you’re forward-thinking and can contribute to their expansion will set you apart from other candidates.
