Summary of role
The BF Team Leader ensures smooth daily operations of a Bagel Factory shop, overseeing both front-of-house and back-of-house activities while maintaining high-quality food and outstanding customer service.
This role involves: supervising, motivating, and developing the team; showcasing what great bagels and great service look like every day; managing shifts effectively, and supporting the store management team to maintain operational excellence.
BF Team Leaders may also manage shifts independently when management is not present.
Reports to: BF Units manager, BF Assistant manager
Direct Reports: BFTeam member
Key Responsibilities
- To manage daily shop operations, including opening and closing procedures, independently
- To lead, motivate, and inspire the team to deliver excellent customer experiences
- To build and maintain a positive, collaborative team environment
- To address issues affecting customers, staff, or sales and take corrective action
- To maximise sales, production efficiency and staff productivity
- To ensure all team members follow Bagel Factory’s W.O.W.S. customer experience pillars: Welcome, Order, Work, Say Goodbye
- To monitor and optimize essential shop tasks
- To maintain high standards in production, food safety, and health & safety
- To demonstrate strong knowledge and expertise in core ingredients and products, including new recipes and seasonal ranges to brand standards
- To communicate effectively with the team and report quality or operational issues to the management team promptly
- To train new team members and provide coaching on the go to the team
- To enforce company policies and procedures.
Performance measures
- Mystery Shopper results
- Health & Safety audits
- Customer service standards and feedback
- Operational KPIs: sales and waste management
- EHO scores
Key skills
- Strong leadership, organisational, and teamwork skills
- Excellent communication and interpersonal abilities
- Positive, proactive, and professional attitude
- Friendly and welcoming personality
- Ability to work effectively in a fast-paced environment
- Reliable and accountable in reporting to BF Assistant and BF Unit Managers.
Progression opportunities:
BFAssistant manager – leading the shop in the manager’s absence, responsible for performance and training.
Benefits:
25% discount on Bagel Factory products; free meals while on shift, company-provided uniform; career development.
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Contact Details:
The Great American Bagel Factory Ltd Recruitment Team
