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- Tasks: Provide system support and assist in maintaining insurance products using bespoke software.
- Company: Join Acorn Insurance, a leading company with a strong culture and values.
- Benefits: Enjoy competitive salary, 35 days holiday, and 24/7 mental health support.
- Why this job: Be part of exciting projects that make a real impact in the insurance industry.
- Qualifications: Brilliant problem-solving skills and experience with software tools are a plus.
- Other info: Hybrid working options and opportunities for professional growth await you.
The predicted salary is between 24000 - 36000 £ per year.
Would you like to take the next step in your career or try something new and join our successful Support department as a Systems Support Analyst? This role includes the production support within the Systems Team supporting all lines of business. You will assist in the maintenance and distribution of insurance products from a technological perspective, utilising bespoke software house toolsets.
Location: Liverpool City Centre on a hybrid basis
Working hours: Monday to Friday from 9:00am to 5:30pm plus 1 in 3 Saturdays
Salary: up to £30,000 depending on experience
What you will be doing:
- Provide System support to the business user base.
- Recreation of system bugs and accurate bug logging with third party system providers.
- Participate and support in UAT software testing.
- Work closely with the internal compliance department to ensure system documents are maintained and compliant.
- Assist in the maintenance and distribution of insurance products from a technological perspective, utilising bespoke software house toolsets.
- Participate in production support (1st line) and continuous improvement activities to enhance team practices and maintain high quality solutions.
- Work closely with department management to define product solutions at a technical level whilst considering best practice, version and change control.
- Work closely with software house Analysis, Technical and Development teams as necessary.
- Assist with application and product testing as required.
What we are looking for:
- Brilliant problem solving skills
- Excellent written, communications and consultancy skills
- The ability to work to deadlines in a fast-paced environment
- Excellent customer service, you will be working closely with colleagues and stakeholders
- Exposure to legal or insurance industry would be beneficial but not essential
- Experience of analysis, design, and software house toolsets, for example: Product Builder/Writing tools, Rating Engines and Reporting Tools.
Why Join Us?
- Competitive Salary & Benefits: We offer a competitive salary and comprehensive benefits package to ensure you feel valued and supported.
- Professional Growth: We are committed to your professional development and offer opportunities for career advancement and continuous learning.
- Collaborative Environment: Work in a supportive and inclusive environment where your ideas and contributions are valued.
- Exciting Projects: Be part of innovative and impactful projects that make a difference in our industry and community.
Our Commitment to our colleagues:
- Mindful Employer– championing mental health and wellbeing
- Disability Confident Level 1 & 2– creating accessible, inclusive opportunities
- Menopause Friendly accredited– supporting every stage of life
- Armed Forces Covenant signatory– honouring those who serve
- Great Places to Work 2024/25– fostering an engaging and positive workplace culture
- Best Place to Work for Development– proud to be investing in people’s future
- Best Place to Work for Women– breaking down barriers to women's career progression
If you’re looking for a company with a strong culture, real career progression, and a people-first approach — all rooted in the heart of Liverpool — Grow with Acorn.
A Few Things to Know Before You Apply:
If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check.
Visa Requirements: Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we’re not able to offer visa sponsorship.
We’re Here to Support You: We’re committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process—or once you’re part of the team—just let us know.
Systems Support Analyst in Liverpool employer: The Granite Group
Contact Detail:
The Granite Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Systems Support Analyst in Liverpool
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. They can give you the inside scoop on what it’s really like to work as a Systems Support Analyst at Acorn.
✨Tip Number 2
Prepare for the interview by brushing up on your problem-solving skills. Think of examples where you've tackled tech issues before, especially in fast-paced environments. We love hearing about real experiences!
✨Tip Number 3
Show off your communication skills! During interviews, be clear and concise when discussing your experience with software tools and customer service. We want to see how you can connect with our team and stakeholders.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in our minds as we make decisions.
We think you need these skills to ace Systems Support Analyst in Liverpool
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Systems Support Analyst role. Highlight relevant experience, especially in system support and any software toolsets you've used. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about this role and how your problem-solving skills can benefit our team. Keep it concise but engaging – we love a good story!
Showcase Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Use clear language and structure your thoughts well. We want to see that you can communicate effectively with both colleagues and stakeholders.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at The Granite Group
✨Know Your Systems
Familiarise yourself with the specific software tools mentioned in the job description, like Product Builder and Rating Engines. Being able to discuss your experience or understanding of these tools will show that you're ready to hit the ground running.
✨Showcase Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past. Think about times when you recreated bugs or improved processes. This will demonstrate your analytical skills and ability to work under pressure.
✨Communicate Clearly
Since excellent communication is key for this role, practice articulating your thoughts clearly. You might be asked to explain complex technical concepts, so being concise and clear will set you apart from other candidates.
✨Understand Compliance
Brush up on compliance standards relevant to the insurance industry. Even if you don't have direct experience, showing that you understand the importance of compliance in system documentation will impress your interviewers.
