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- Tasks: Lead a dynamic team in the mitigation department and drive performance excellence.
- Company: Join Acorn Insurance, a forward-thinking company with a supportive culture.
- Benefits: Enjoy up to 35 days holiday, mental health support, and hybrid working options.
- Other info: Great career growth opportunities in a vibrant work environment.
- Why this job: Make a real impact by mentoring your team and improving claims processes.
- Qualifications: Experience in motor claims is essential; leadership skills are a plus.
The predicted salary is between 35948 - 45216 £ per year.
Location: Liverpool (office based with hybrid working available)
Working hours: 37.5 hours, Monday to Friday from 9:00am to 5:30pm
Salary: £35,948.00 - £45,216 + annual bonus up to 10% of salary
Responsibilities
- Lead a team of credit hire handlers within the mitigation department.
- Manage staff performance, including quality auditing, absence, holidays, time management, SLA compliance, monthly one‑to‑ones, performance reviews, training and development, disciplinary procedures, and staff welfare.
- Conduct handler audits (minimum 5 file audits per handler per month) highlighting trends, training needs, and driving data integration within the claim file for effective settlement of credit hire claims and accurate liability decisions.
- Serve as the primary link between the mitigation department and wider business, ensuring mitigation awareness is maintained across the organisation.
- Mentor and coach the team, demonstrating thorough knowledge of indemnity, liability, and credit hire.
- Maximise capture opportunity for service provider panel to deliver optimal outcomes for customers and Acorn Insurance.
- Participate in design, development and implementation of new claims management process improvements and assist in training delivery.
- Ensure effective management of inbound call handling philosophies is adhered to.
Qualifications
- Experience of motor claims is essential.
- Experience in handler and/or management of credit hire claims is desired but not essential.
- Proven ability to positively influence team members through a culture of openness, trust, and respect to achieve optimum performance.
- Demonstrates leadership by example and endorses company behaviours and values.
- Highly motivated self‑starter.
- Clear, focused, and determined approach to problem solving.
- Authoritative manner with active listening skills.
- Persuasive, strong, and confident communication skills.
Benefits
- Up to 35 days holiday (depending on role and tenure) including bank holidays, with options to buy/sell.
- 24/7 mental health support and free counselling.
- Hybrid working options to support work‑life balance.
- Flexible benefits, including early access to salary via internal platform.
Visa Requirements: Applicants must have at least one year remaining on their Graduate or Post‑Study Work visa. Visa sponsorship is not currently offered.
Mitigation Team Operational Team Leader in Liverpool employer: The Granite Group
Contact Detail:
The Granite Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mitigation Team Operational Team Leader in Liverpool
✨Tip Number 1
Network like a pro! Reach out to current or former employees in the mitigation department on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of indemnity and liability. We want to see you confidently discuss how you can lead a team and improve processes in the mitigation department.
✨Tip Number 3
Showcase your leadership skills during the interview. Share examples of how you've positively influenced team performance in the past. We love to hear about your coaching and mentoring experiences!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate candidates who fit our company values.
We think you need these skills to ace Mitigation Team Operational Team Leader in Liverpool
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Operational Team Leader in the Mitigation Department. Highlight your experience with motor claims and any leadership roles you've had, as we want to see how you can lead our team effectively.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with our needs. We love seeing genuine enthusiasm for the position and our company.
Showcase Your Leadership Skills: In your application, be sure to highlight examples of how you've positively influenced team members and managed performance. We’re looking for someone who can lead by example and foster a culture of trust and respect.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process!
How to prepare for a job interview at The Granite Group
✨Know Your Stuff
Make sure you brush up on your knowledge of motor claims, especially credit hire claims. Familiarise yourself with the key terms and processes mentioned in the job description, as this will show that you're serious about the role and understand what’s required.
✨Showcase Your Leadership Skills
Prepare examples of how you've positively influenced team members in the past. Think about times when you’ve led by example or fostered a culture of openness and trust. This is crucial for the Operational Team Leader position, so be ready to discuss your leadership style.
✨Be Ready to Discuss Performance Management
Since managing staff performance is a big part of the role, come prepared with strategies you've used for performance reviews, training, and development. Highlight any experience you have with quality auditing and how you’ve driven improvements in previous roles.
✨Communicate Confidently
Practice your communication skills before the interview. You’ll need to demonstrate strong, persuasive communication, so think about how you can convey your ideas clearly and confidently. Role-playing with a friend can help you feel more at ease during the actual interview.