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- Tasks: Provide exceptional customer service and handle insurance queries with empathy and patience.
- Company: Join Acorn Insurance, a supportive team with over 40 years of expertise.
- Benefits: Competitive salary, hybrid working, career growth, and mental health support.
- Other info: Enjoy a fun workplace culture with endless development opportunities.
- Why this job: Kickstart your career in a dynamic environment that values your growth and success.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 21800 - 23200 £ per year.
Location: Liverpool - Mersey Chambers with Hybrid Working
Salary: £25,877 - £27,515 plus up to £2,000 performance-related bonus
Working Hours: Hybrid model with a minimum of 3 days in the office, including three rotating shift patterns:
- Early Shift: 8:30am – 17:00pm
- Mid Shift: 9:00am – 17:30pm
- Late Shift: 10:00am – 18:30pm
- 1 in 3 Saturdays: 09:00am - 17:30pm
An exciting opportunity to kickstart your career in insurance! This is more than just a job – it’s your chance to build a career, develop your skills, and be part of a high-energy, supportive environment that celebrates success. We’re looking for a Customer Service Representative to join our thriving inbound contact centre, specializing in insurance.
What You’ll Be Doing:
- Crushing Your Goals & KPIs: Hitting exciting targets and making a real impact on our team’s success.
- Achieving Quality Excellence: Delivering fantastic service and striving to meet high-quality standards.
- Turning Complaints into Opportunities: Handling complaints with patience, empathy, and problem-solving skills.
- Handling Policy Queries & Changes: Being the go-to expert for customers seeking clarity or needing to make changes to their insurance policies.
- Providing VIP Service to Every Customer: Going above and beyond to make every customer experience amazing.
- Being a Brand Ambassador: Proudly representing our brand and values.
What We’re Looking For:
- Motivation & Drive: Passionate about providing exceptional service and tackling challenges head-on.
- Strong Communication Skills: Great at explaining things clearly and making customers feel heard and valued.
- Empathy & Patience: Handling tricky situations with grace and putting customers first.
- Goal-Orientated: Taking pride in hitting targets and achieving personal bests.
- Attention to Detail: Accuracy in managing insurance policies.
Why This Opportunity is So Exciting:
- Career Growth with Pay Increases: Full training provided, with valuable skills and experience leading to pay growth.
- Join an Amazing Team: Be part of a supportive, friendly team that pushes each other to be better.
- Endless Development Opportunities: Continuous growth and chances to level up.
- A Fun and Dynamic Environment: A positive, high-energy vibe while achieving great things together.
Why You Should Apply:
This is not just a job; it’s an exciting opportunity to make an impact, develop professionally, and be part of something big. If you’re eager to grow, love helping others, and want to be part of a team that values YOU, this is the place for you.
Ready to Take the Leap: If you’re ready to make a real difference and grow your career with us, we want to hear from you!
Grow with Acorn: At Acorn Insurance, we’re proud of our Liverpool roots and how far we’ve come. We bring over 40 years of specialist insurance expertise to the table, employing 1,700+ people across the UK.
A Few Things to Know Before You Apply:
- If your application is successful, we will commence relevant employment checks prior to you commencing employment with us.
- Visa Requirements: We can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa.
We’re Here to Support You: We’re committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process, just let us know.
Customer Service Representative in Liverpool employer: The Granite Group
Contact Detail:
The Granite Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in Liverpool
✨Tip Number 1
Get to know the company before your interview! Research Acorn Insurance and understand their values and culture. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be on the phone and webchat, it’s crucial to articulate your thoughts clearly. Try role-playing with a friend or family member to get comfortable with explaining things and handling tricky questions.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you turned a complaint into a positive outcome. This will demonstrate your ability to handle challenges with empathy and patience, which is key for a Customer Service Representative.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Representative in Liverpool
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through! We want to see that you’re genuinely excited about helping others and tackling challenges head-on.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role. We love seeing candidates who take the time to connect their background to what we’re looking for!
Be Clear and Concise: Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at The Granite Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Representative in an insurance context. Familiarise yourself with common insurance terms and policies, as well as the company's values and mission. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role involves a lot of interaction with customers, practice your communication skills. Think about how you can explain complex information clearly and concisely. You might even want to role-play with a friend or family member to get comfortable with handling different customer scenarios.
✨Demonstrate Empathy and Problem-Solving
Prepare examples from your past experiences where you've turned a complaint into a positive outcome. Highlight your patience and empathy when dealing with difficult situations. This will show the interviewer that you have the right mindset for providing exceptional customer service.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This not only shows your interest but also helps you determine if the company is the right fit for you.