At a Glance
- Tasks: Handle customer claims with empathy and provide excellent service in a fast-paced environment.
- Company: Join a dynamic insurance company located in the heart of Liverpool.
- Benefits: Competitive salary, performance bonuses, and opportunities for career growth.
- Other info: Enjoy a vibrant city centre location with great transport links and attractions.
- Why this job: Kickstart your career in insurance while making a real difference for customers.
- Qualifications: Empathy, problem-solving skills, and a passion for teamwork are essential.
The predicted salary is between 26938 - 26938 € per year.
The First Notification of Loss department is a fast paced and energetic department where no two days are the same. We are looking for people with excellent customer service, response and resolution skills, who will treat our customer fairly with empathy and respect. As an FNOL Handler you are the first point of contact for our customers, you will ensure the delivery of excellent customer service by providing relevant and accurate information to every customer, based on your professional expertise and training that will be provided in house. This is a fantastic role to start or enhance your career within the Insurance sector. Located in an amazing city centre location with fantastic views, transport links and very close to shops, restaurants, and many tourist attractions.
Role: First Response Unit Claims Handler
Location: Liverpool
Working hours: Full time- 37.5 hours per week; Monday to Friday on rota basis 8.00am – 8.00pm, 1 in 3 weekends 9.00am‑5.00pm.
Salary: £26,938 per annum plus the opportunity to earn a performance related bonus of £4,200 paid on a quarterly basis, once established within your role.
What you will be doing:
- Providing a professional and proactive response in assessing claims in line with policy and procedure
- Providing an empathetic service to clients who have been involved in road traffic incidents
- Liaise with external companies and internal departments in a timely and professional manner in order to effectively process the customers claim notification
- To resolve any issues avoiding expressions of dissatisfaction escalating into complaints
- Handle First Notification of Loss (FNOL) calls, entering relevant claims details
- To monitor and manage claims ensuring all services are provided in an agreed timescale
- Assessing new claims in accordance with policy terms and conditions
- Identify and initiate any potential recoveries from 3rd parties
- Handle any complaints in line with FCA guidelines
- Identifying key requirements for replacement vehicles
- Work to agreed SLA’s and KPI’s
What we’re looking for:
- Naturally empathetic and the ability to connect with people
- Quick fast paced problem‑solving ability
- Good IT skills and a confident communicator
- Motivated self‑starter
- Passionate about working as part of a team
- Have the ability to make fast, informed decisions
- Good sales, negotiation and persuasion skills
- Excellent organisational and prioritisation skills with a strong attention to detail
- Have a desire to develop skills and experience within the insurance industry.
- The ability to deal with challenging customers and third party insurers
FRU Claims Handler employer: The Granite Group
Join our dynamic team as a FRU Claims Handler in the heart of Liverpool, where you will thrive in a vibrant work culture that values empathy and exceptional customer service. With comprehensive in-house training and clear pathways for career advancement within the insurance sector, we offer a supportive environment that encourages personal growth. Enjoy the perks of working in a city centre location with easy access to shops, restaurants, and attractions, all while earning a competitive salary and performance-related bonuses.
StudySmarter Expert Advice🤫
We think this is how you could land FRU Claims Handler
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention specific things you admire about us during interviews.
✨Tip Number 2
Practice your customer service skills! Since you'll be handling FNOL calls, role-play scenarios with friends or family. This will help you respond empathetically and confidently when it counts.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. They might give you insider tips or even refer you for the role, which can really boost your chances.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows you're genuinely interested in the role and helps keep you top of mind for the hiring team.
We think you need these skills to ace FRU Claims Handler
Some tips for your application 🫡
Show Your Empathy:In your application, make sure to highlight your ability to connect with people and show empathy. This role is all about providing a supportive service to customers, so share any relevant experiences where you've helped someone in a tough situation.
Be Clear and Concise:When writing your application, keep it clear and to the point. We want to see your skills and experiences without wading through unnecessary fluff. Use bullet points if it helps to make your achievements stand out!
Tailor Your Application:Make sure to tailor your application to the FNOL Handler role. Use keywords from the job description, like 'customer service' and 'problem-solving', to show that you understand what we're looking for and how you fit the bill.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to showcase your application in the best light. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at The Granite Group
✨Know Your Stuff
Make sure you understand the basics of the insurance sector, especially around claims handling. Brush up on common terms and processes related to FNOL. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Your Empathy
Since this role requires a lot of customer interaction, be prepared to demonstrate your empathetic skills. Think of examples from your past experiences where you've successfully handled difficult situations with customers. This will highlight your ability to connect with people and provide excellent service.
✨Practice Problem-Solving Scenarios
Expect to face some situational questions during the interview. Prepare by thinking through how you would handle specific claims scenarios or challenging customer interactions. This will showcase your quick thinking and problem-solving abilities, which are crucial for this role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what success looks like in the first few months. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.
