At a Glance
- Tasks: Help customers with their claims, ensuring a smooth and supportive process.
- Company: Join a leading insurance company focused on customer care and teamwork.
- Benefits: Enjoy up to 35 days holiday, mental health support, and flexible working options.
- Other info: Great opportunities for career growth in a supportive environment.
- Why this job: Make a real difference in people's lives while developing your skills in the insurance industry.
- Qualifications: Empathy, problem-solving skills, and a passion for teamwork are essential.
The predicted salary is between 26937 - 29781 £ per year.
Working hours: 37.5 hours a week. Monday to Friday 8:00am to 6:00pm on a rota basis, plus 1 in 5 Saturdays.
Salary: £26,937 to £29,781 plus up to £1,500 performance‑related bonus per annum, once established within your role.
What you will be doing:
- In first‑party claims our purpose is to help customers when they need us the most with speed, ease and understanding.
- Work as a team to proactively manage a portfolio of customer repair claims through to settlement.
- Ensure that complete and thorough indemnity investigations are carried out on all claims.
- Work closely with suppliers to fulfil customers’ needs during their claims journey.
- Utilise our in‑house engineers to assess whether the damage sustained is a repairable prospect.
- Accurate payment to customers and their representatives regarding claims settlement.
- Maintain data integrity when keeping a record of all activity undertaken throughout the life of the customers’ claim.
What we’re looking for:
- Naturally empathetic and able to connect with people.
- Quick, fast‑paced problem‑solving ability.
- Good IT skills and a confident communicator.
- Passionate about working as part of a team.
- Ability to make fast, informed decisions.
- Excellent organisational and prioritisation skills with strong attention to detail.
- Desire to develop skills and experience within the insurance industry.
- Ability to deal with challenging customers and third‑party insurers.
Benefits:
- Maximum 35 days holiday (depending on role and tenure) including bank holidays, with additional buy/sell options.
- 24/7 mental health support and free counselling available.
- Flexible benefits, including early access to salary via an internal platform.
- Hybrid working options to support work‑life balance and individual needs.
First Party Claims Handler employer: The Granite Group
As a First Party Claims Handler, you will join a supportive and dynamic team dedicated to helping customers during their most challenging times. Our company offers a robust benefits package, including up to 35 days of holiday, flexible working options, and comprehensive mental health support, fostering a culture of empathy and collaboration. With ample opportunities for professional growth within the insurance industry, we are committed to your development and success in a rewarding work environment.
StudySmarter Expert Advice🤫
We think this is how you could land First Party Claims Handler
✨Tip Number 1
Network like a pro! Reach out to people in the insurance industry, especially those who work in claims. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to claims handling. Think about how you’d demonstrate your empathy and problem-solving skills. We want to see that you can connect with customers and handle their needs effectively.
✨Tip Number 3
Show off your IT skills! Familiarise yourself with common claims management software. If you can talk confidently about tech tools during your interview, it’ll give you an edge over other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace First Party Claims Handler
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the First Party Claims Handler role. Highlight your problem-solving abilities and any relevant experience in customer service or claims handling.
Craft a Compelling Cover Letter:Use your cover letter to showcase your empathy and communication skills. Share a brief story or example that demonstrates how you've helped customers in the past, as this aligns perfectly with our mission at StudySmarter.
Showcase Your Team Spirit:Since we value teamwork, mention any experiences where you’ve successfully collaborated with others. This could be in previous jobs, school projects, or even volunteer work—anything that shows you can work well in a team!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll find all the details you need to complete your application smoothly!
How to prepare for a job interview at The Granite Group
✨Know Your Claims Inside Out
Make sure you understand the ins and outs of first-party claims. Familiarise yourself with common scenarios, processes, and terminology. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Empathy
Since the role requires a natural ability to connect with people, think of examples from your past experiences where you've demonstrated empathy. Be ready to discuss how you handled challenging situations with customers, as this will highlight your suitability for the position.
✨Demonstrate Problem-Solving Skills
Prepare to share specific instances where you've had to think on your feet and solve problems quickly. The interviewers will be looking for your ability to make fast, informed decisions, so having a few solid examples up your sleeve will set you apart.
✨Organise Your Thoughts
With strong organisational skills being key for this role, practice articulating your thoughts clearly and concisely. Use the STAR method (Situation, Task, Action, Result) to structure your answers, ensuring you cover all aspects of your experiences effectively.
