At a Glance
- Tasks: Help customers with their insurance needs and provide top-notch service.
- Company: Join Acorn Insurance, a fast-growing leader in the industry.
- Benefits: Competitive salary, performance bonuses, flexible working, and 35 days holiday.
- Other info: Dynamic team culture with opportunities for professional development.
- Why this job: Kickstart your career in a supportive environment that values growth and success.
- Qualifications: No specific qualifications needed, just a passion for helping others.
The predicted salary is between 25877 - 27515 £ per year.
Location: Liverpool - Mersey Chambers with Hybrid Working
Salary: £25,877 - £27,515 plus up to £2,000 performance-related bonus
Working Hours: Hybrid model with a minimum of 3 days in the office, including work-life balance meets flexibility with three rotating shift patterns:
- Early Shift: 8:30am – 17:00pm
- Mid Shift: 9:00am – 17:30pm
- Late Shift: 10:00am – 18:30pm
- 1 in 3 Saturdays: 09:00am - 17:30pm
An exciting opportunity to kickstart your career in insurance! This is more than just a job – it’s your chance to build a career, develop your skills, and be part of a high-energy, supportive environment that celebrates success.
We’re looking for a Customer Service Representative to join our thriving inbound contact centre, specializing in insurance. If you’re eager to grow, love helping others, and want to be part of a team that values YOU, this is the place for you.
Ready to take the leap? If you’re ready to make a real difference, hit new heights, and grow your career with us, we want to hear from you! Apply today and let’s make great things happen together.
Grow with Acorn: At Acorn Insurance, we’re proud of our Liverpool roots and how far we’ve come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. We’re growing fast, with new opportunities emerging every week.
Our values:
- We run through walls for our customers and each other
- We challenge the status quo
- We succeed when we help those around us succeed
- We decide quickly when the smart thing to do is use our judgement
Benefits include a maximum of 35 days’ holiday (depending on role and tenure) including bank holidays, with additional buy/sell options, and 24/7 mental health support.
Customer Service Representative employer: The Granite Group
At Acorn Insurance, we pride ourselves on fostering a dynamic and supportive work environment in Liverpool, where every team member is valued and encouraged to grow. With a hybrid working model, generous holiday allowances, and a strong focus on employee well-being, we offer an exceptional opportunity for those looking to kickstart their career in the insurance industry. Join us and be part of a thriving team that celebrates success and prioritises your professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in the insurance industry. They might have insider info on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common customer service scenarios and think about how you'd handle them. Practising your responses will help you feel more confident when it’s your turn to shine.
✨Tip Number 3
Show your enthusiasm! When you get the chance to chat with potential employers, let your passion for helping others and growing in the insurance field shine through. A positive attitude can set you apart!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our amazing team!
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Representative role. Highlight your relevant experience and skills that align with what we’re looking for, like your passion for helping others and your ability to thrive in a fast-paced environment.
Show Your Personality:We want to see the real you! Don’t be afraid to let your personality shine through in your application. Share your enthusiasm for the role and how you can contribute to our amazing team culture at Acorn Insurance.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, so make sure your key achievements and experiences stand out!
Apply Through Our Website:For the best chance of success, apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at The Granite Group
✨Know Your Stuff
Before the interview, make sure you understand the basics of insurance and the role of a Customer Service Representative. Brush up on common insurance terms and think about how your previous experiences can relate to this position.
✨Show Your Passion for Helping Others
This role is all about supporting customers, so be ready to share examples of how you've gone above and beyond to help someone in the past. Highlight your empathy and problem-solving skills during the interview.
✨Be Ready for Shift Talk
Since the job involves rotating shifts, be prepared to discuss your availability and flexibility. Show that you're open to working different hours and that you understand the importance of being part of a team that adapts to various schedules.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, growth opportunities, and what success looks like in this role. This shows your genuine interest and helps you determine if it’s the right fit for you.
