At a Glance
- Tasks: Lead a dynamic team of credit hire handlers and drive performance.
- Company: Join a forward-thinking insurance company with a focus on team culture.
- Benefits: Enjoy up to 35 days holiday, mental health support, and flexible working options.
- Other info: Opportunities for career growth and continuous learning await you!
- Why this job: Make a real impact while developing your leadership skills in a supportive environment.
- Qualifications: Experience in motor claims is essential; management experience is a plus.
The predicted salary is between 35948 - 45216 € per year.
We are seeking an Operational Team Leader within our Credit Hire department to be a pro‑active thinker who is highly motivated and leads from the front. Leading a team of Mitigation Handlers, you will drive our culture of openness and hold responsibility for the development and people management aspects of your team.
Location: Liverpool, office based with hybrid working available
Working hours: 37.5 hours, Monday to Friday from 9:00am to 5:30pm
Salary: £35,948.00 – £45,216 plus the opportunity to achieve an annual bonus of up to 10% of your salary
Responsibilities:
- Lead a team of credit hire handlers within our mitigation department
- Performance management of staff, including quality auditing, absenteeism, holidays, time management, SLA adherence, monthly one‑to‑one meetings, performance reviews, training and development, disciplinary procedures, and staff welfare.
- Undertake handler audits of a minimum of five file audits per handler per month, highlighting trends, training and development needs, and driving data within the claim file to enable effective settlement of credit hire claims and prompt liability decisions.
- Act as a key link between the mitigation department and the wider business to promote mitigation awareness across the business.
- Impart technical knowledge to the team through mentoring and coaching, demonstrating thorough knowledge of indemnity, liability, and credit hire.
- Maximise capture opportunity for our panel of service providers to deliver the right outcome for both the customer and Acorn Insurance.
- Participate in the design, development, and implementation of new claims management process improvements and assist with the design and delivery of training.
- Ensure inbound call handling philosophies are effectively managed.
Qualifications and Experience:
- Experience of motor claims is essential.
- Experience in handler and/or managing credit hire claims desirable but not essential.
- Proven ability to influence team members through a culture of openness, trust, and respect to achieve optimum performance.
- Lead by example and endorse company behaviours and values.
- Highly motivated self‑starter.
- Clear, focused and determined approach to problem solving.
- Authoritative manner with ability to listen.
- Persuasive, strong, and confident communication skills.
Benefits and Perks:
- Maximum of 35 days’ holiday (depending on role and tenure) including bank holidays, with additional buy/sell options.
- 24/7 mental health support and free counselling available.
- Career fairs, leadership programs, and learning on the go.
- Flexible benefits, including early access to salary via an internal platform.
- Hybrid working options to support work‑life balance and individual needs.
- Mindful Employer – championing mental health and wellbeing.
- Disability Confident Level 1.
Credit Hire Team Leader employer: The Granite Group
Join our dynamic team in Liverpool as a Credit Hire Team Leader, where we prioritise a culture of openness and employee development. With competitive salaries, generous holiday allowances, and robust mental health support, we empower our staff to thrive both personally and professionally. Our hybrid working options and commitment to work-life balance make us an exceptional employer for those seeking meaningful and rewarding careers in the insurance sector.
StudySmarter Expert Advice🤫
We think this is how you could land Credit Hire Team Leader
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets them.
✨Tip Number 3
Practice your interview skills with a friend or in front of a mirror. Focus on articulating your thoughts clearly and confidently. Remember, it’s not just about what you say, but how you say it!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative to reach out directly.
We think you need these skills to ace Credit Hire Team Leader
Some tips for your application 🫡
Show Your Leadership Skills:When applying for the Credit Hire Team Leader role, make sure to highlight your leadership experience. We want to see how you've motivated teams in the past and driven performance, so share specific examples that showcase your ability to lead from the front.
Be Clear About Your Experience:If you have experience in motor claims or credit hire, let us know! Even if it's not essential, we love seeing how your background aligns with the role. Be specific about your previous roles and responsibilities to give us a clear picture of your expertise.
Emphasise Your Problem-Solving Skills:We’re looking for someone who can tackle challenges head-on. In your application, mention instances where you've successfully solved problems or improved processes. This will show us that you have the clear, focused approach we value.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at The Granite Group
✨Know Your Stuff
Make sure you brush up on your knowledge of credit hire claims and motor claims. Understand the key concepts like indemnity and liability, as these will likely come up in conversation. Being able to speak confidently about these topics will show that you're serious about the role.
✨Show Your Leadership Skills
As a Credit Hire Team Leader, you'll need to demonstrate your ability to lead and motivate a team. Think of examples from your past experiences where you've successfully managed a team or influenced others positively. Be ready to discuss how you foster a culture of openness and trust.
✨Prepare for Performance Management Questions
Expect questions around performance management, such as how you handle absenteeism or conduct performance reviews. Have specific examples ready that showcase your approach to managing staff welfare and development. This will highlight your capability in overseeing a team effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the company’s approach to training and development or how they measure success within the team. This shows your interest in the role and helps you gauge if the company aligns with your values.
