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- Tasks: Help customers navigate insurance claims with empathy and professionalism.
- Company: Join Acorn Insurance, a trusted provider with over 40 years of experience in motor insurance.
- Benefits: Enjoy 31-35 days annual leave, enhanced parental pay, and wellness support services.
- Why this job: Be part of a supportive culture that values diversity and offers career growth opportunities.
- Qualifications: Looking for motivated self-starters with strong communication and PC skills; insurance experience is a plus.
- Other info: Flexible working options and a commitment to inclusivity make this a great place to work.
The predicted salary is between 21500 - 26000 £ per year.
Posted Tuesday 10 February 2026 at 01:00
In the role of Claims handler, you will effectively manage a portfolio of motor claims encompassing property damage and accident damage from infancy through to settlement. You will also ensure indemnity spend is minimized by commercial decision making.
Role: Third Party Property Damage Claims Handler
Location: Liverpool
Working hours: 37.5 hours a week. Monday to Friday 9:00am to 5:30pm
Salary: £25,877 to £32,702 Plus up a performance related bonus of £1500 per year, £375 paid quarterly, eligible for consideration after successful completion of probation.
What you will be doing
- Accountability for own performance against set objectives.
- Validate all claims for indemnity and fraud.
- Proactive and correct assessment of liability.
- Accurate quantum assessment of claims presented using the relevant tools available to assist.
- Application of accurate reserves in line with company guidelines.
- Adherence to best practice and key strategies.
- Effective file and portfolio management.
- Any other Ad hoc task as the needs of the business dictate
What we’re looking for
- Ability to work in a culture of openness, trust, and respect.
- Strong organisation skills with the ability to prioritise tasks.
- Ability to fact find and analyse information to result in accurate decision making.
- Knowledge of the civil procedure rules with regards to offers, acceptances and litigation risks.
- You must have at least 6 months continuous employment within Acorn Insurance/Granite.
- No live warning (written or verbal) on file within the last 6 months.
- All other standard housekeeping requirements are expected such as good time keeping and attendance record.
Grow with Acorn
At Acorn Insurance, we’re proud of our Liverpool roots — and even prouder of how far we’ve come. As part of theAcorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we’ve grown into a national leader, now employing1,700+ people across the UKandreached a milestone £750 millionin total value of insurance policies written in 2024.
We’re growing fast, with new opportunities emerging every week. That growth is largely due to the values we share:
- 🦏 We run through walls for our customers and each other
- 🐐 We challenge the status quo
- 🐧 We succeed when we help those around us succeed
- 🐆 We decide quickly when the smart thing to do is use our judgement
- 🌴 35 days’ holiday(including bank holidays) with additional buy/sell options
- 🧠 24/7 mental health support& free counselling available
- ☝ Grow with us: Through career fairs, leadership programs, and learning on the go!
- 💸 Flexible benefits, including early access to salary via our internal platform
- 🏡 Hybrid working options to support work-life balance and individual needs
Our Commitment to our colleague’s
These aren’t just words — they’re the principles we live by. And we’re proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth:
- 🧠 Mindful Employer– championing mental health and wellbeing
- ♿ Disability Confident Level 1 & 2– creating accessible, inclusive opportunities
- 🌸 Menopause Friendly accredited– supporting every stage of life
- 🎖️ Armed Forces Covenant signatory– honouring those who serve
- 🏆 Great Places to Work 2024/25– fostering an engaging and positive workplace culture
- 📈 Best Place to Work for Development– proud to be investing in people’s future
- 👩💼 Best Place to Work for Women– breaking down barriers to women\’s career progression
If you’re looking for a company with a strong culture, real career progression, and a people-first approach — all rooted in the heart of Liverpool —Grow withAcorn.
A Few Things to Know Before You Apply
We’re really excited that you’re considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind:
If your application is successful, we will commencerelevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check.
🌍 Visa Requirements
Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we’re not able to offer visa sponsorship.
💬 We’re Here to Support You
We’re committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process—or once you’re part of the team—just let us know. Whether it’s flexible hours, adapted equipment, or a bit of extra support, we’ll work with you to make sure you can do your best work.
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Claims Handler employer: The Granite Group
Contact Detail:
The Granite Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Handler
✨Tip Number 1
Familiarise yourself with the insurance claims process, especially total loss claims. Understanding the nuances of how claims are assessed and settled will give you an edge during interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully handled difficult situations in the past. This role requires empathy and effective communication, so be ready to discuss your experiences.
✨Tip Number 3
Research Acorn Insurance and their values. Being able to articulate why you want to work for them and how you align with their mission can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and the specifics of the Claims Handler role, which can help you tailor your approach.
We think you need these skills to ace Claims Handler
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Claims Handler position. Understand the key responsibilities and required skills, such as customer service excellence and attention to detail.
Tailor Your CV: Customise your CV to highlight relevant experience in the insurance sector. Emphasise your communication skills and any previous roles where you managed customer claims or provided support.
Craft a Compelling Cover Letter: Write a cover letter that showcases your motivation for the role. Mention specific examples of how you've successfully engaged with customers in the past and how you can contribute to Acorn Insurance's mission.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Claims Handler role.
How to prepare for a job interview at The Granite Group
✨Show Empathy and Understanding
As a Claims Handler, you'll be dealing with customers during stressful times. Make sure to demonstrate your ability to empathise with their situations during the interview. Share examples of how you've provided support in previous roles.
✨Highlight Your Communication Skills
Effective communication is key in this role. Be prepared to discuss how you have successfully communicated complex information to customers in the past. Use clear and concise language when answering questions to showcase your skills.
✨Demonstrate Attention to Detail
The job requires meticulous handling of claims. During the interview, mention specific instances where your attention to detail made a difference in your work. This could include managing documentation or ensuring compliance with regulations.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about potential challenges you might face as a Claims Handler and how you would address them. Practising these scenarios can help you feel more confident during the interview.