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- Tasks: Support sales associates and ensure customer satisfaction post-sale.
- Company: Join the Granite Group, a leader in wholesale distribution.
- Benefits: Full-time hours, supportive team environment, and growth opportunities.
- Why this job: Be part of a dynamic team that values customer service and teamwork.
- Qualifications: High school diploma and a passion for helping others.
- Other info: Flexible work location with potential for career advancement.
The predicted salary is between 30000 - 42000 £ per year.
Career Opportunities with Granite Group Wholesalers LLC
Careers At Granite Group Wholesalers LLC
Current job opportunities are posted here as they become available.
Members of the Sink & Spout Centralized After Sales Service Team (CASST) are responsible for working together to support Sink & Spout showroom sales associates after a sale has closed. The CASST function is very important to the business because it keeps sales associates focused on selling, keeps customers informed of the status of their orders, and helps solve problems after an order has been delivered. As a result, CASST plays a key role in ensuring customer satisfaction, building loyalty, strengthening our brand reputation, and creating opportunities for repeat business and growth.
This is a full-time, Monday-Friday position. A CASST member can work out of any Granite Group branch, so long as dedicated office space can be created.
Scan each new bath, kitchen and lighting product order for accuracy, log the new order into The Source (order management software), and procure all standard products
Proactively review the status of orders in The Source and take the necessary action:
Monitor open orders and track POs
Regularly update customer on order status
Re-source products if needed to keep timeline promises
Make small adjustments to orders as needed and take additional payments or issue refunds
Notify customers of completed orders and take final payment
Determine delivery date and schedule delivery through the local Granite Group branch warehouse team
Follow-up on the delivery at a pre-determined time to confirm the customer’s delight and satisfaction
Promptly answer calls coming into the shared CASST customer service phone line
Promptly respond to email coming into the shared CASST customer service email group
Promptly log details related to calls and emails into the ticket management system so that any CASST member can help any customer with any order at any time
Initiate product returns with vendors and deliver required paperwork to individual Granite Group branches
Work through problems with delivered products and warranty issues
Check product stock/lead times for sales associates, upon request
Upon the request of a showroom sales associate, create a SpecBook (a document outlining potential products for a bath or kitchen project) and send it to a customer, or return it to the sales associate
Act as a knowledgeable showroom resource to Granite Group coworkers
Other business-building activities/duties as CASST efficiency and capabilities evolve
Knowledge, Skills and Abilities
Customer service oriented: having a positive attitude and showing a genuine eagerness to help
Excellent detail, organizational and time management skills; ability to prioritize
Attentive to timelines and thoughtful follow-up
Able to teach and influence the behavior of others
Strong communication (written and verbal) and interpersonal skills
Knowledge of common computer applications and internet search techniques
Education and Experience Required
High school diploma or general education degree (GED)
This Job Description describes the general nature and level of work being performed in this role. This is not intended to be an exhaustive list of all duties and indeed responsibilities may be assigned, as required, by management. In addition, other knowledge, skills and abilities may be required as necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The Granite Group is an Equal Opportunity Employer.
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Centralized After Sales Service Team Associate employer: The Granite Group
Contact Detail:
The Granite Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Centralized After Sales Service Team Associate
✨Tip Number 1
Get to know the company! Research Granite Group Wholesalers and their CASST team. Understanding their values and how they operate will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service and teamwork, being able to articulate your thoughts clearly and confidently is key. Try mock interviews with friends or use online resources to sharpen those skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the company culture and even lead to referrals, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining the Granite Group team. Don’t miss out on this opportunity!
We think you need these skills to ace Centralized After Sales Service Team Associate
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond to help customers, as this role is all about keeping them happy and informed!
Be Detail-Oriented: Since you'll be managing orders and tracking details, it's crucial to showcase your attention to detail. Mention any experiences where you had to keep things organised or manage multiple tasks at once.
Communicate Clearly: Strong communication skills are key for this position. In your application, give examples of how you've effectively communicated with customers or team members, whether it was through emails, calls, or face-to-face interactions.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're proactive!
How to prepare for a job interview at The Granite Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Centralized After Sales Service Team Associate. Familiarise yourself with the responsibilities mentioned in the job description, like order management and customer communication. This will help you answer questions confidently and show that you're genuinely interested.
✨Showcase Your Customer Service Skills
Since this role is all about customer satisfaction, be ready to share examples from your past experiences where you went above and beyond for a customer. Highlight your problem-solving skills and how you effectively communicated with clients to resolve issues.
✨Be Organised and Detail-Oriented
The job requires excellent organisational skills and attention to detail. During the interview, mention any tools or methods you use to stay organised, such as task lists or software. This will demonstrate that you can handle the responsibilities of tracking orders and managing customer inquiries efficiently.
✨Ask Smart Questions
Prepare some thoughtful questions to ask at the end of the interview. Inquire about the team dynamics, how success is measured in the role, or what challenges the CASST team currently faces. This shows that you're not just interested in the job, but also in contributing to the team's success.
