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- Tasks: Support sales associates and ensure customer satisfaction post-sale.
- Company: Join the Granite Group, a leader in wholesale distribution.
- Benefits: Full-time hours, supportive team environment, and growth opportunities.
- Why this job: Be part of a dynamic team that enhances customer experiences.
- Qualifications: High school diploma and strong customer service skills required.
- Other info: Flexible work location with potential for career advancement.
The predicted salary is between 30000 - 42000 £ per year.
Career Opportunities with Granite Group Wholesalers LLC
Careers At Granite Group Wholesalers LLC
Current job opportunities are posted here as they become available.
Members of the Sink & Spout Centralized After Sales Service Team (CASST) are responsible for working together to support Sink & Spout showroom sales associates after a sale has closed. The CASST function is very important to the business because it keeps sales associates focused on selling, keeps customers informed of the status of their orders, and helps solve problems after an order has been delivered. As a result, CASST plays a key role in ensuring customer satisfaction, building loyalty, strengthening our brand reputation, and creating opportunities for repeat business and growth.
This is a full-time, Monday-Friday position. A CASST member can work out of any Granite Group branch, so long as dedicated office space can be created.
Scan each new bath, kitchen and lighting product order for accuracy, log the new order into The Source (order management software), and procure all standard products
Proactively review the status of orders in The Source and take the necessary action:
Monitor open orders and track POs
Regularly update customer on order status
Re-source products if needed to keep timeline promises
Make small adjustments to orders as needed and take additional payments or issue refunds
Notify customers of completed orders and take final payment
Determine delivery date and schedule delivery through the local Granite Group branch warehouse team
Follow-up on the delivery at a pre-determined time to confirm the customer’s delight and satisfaction
Promptly answer calls coming into the shared CASST customer service phone line
Promptly respond to email coming into the shared CASST customer service email group
Promptly log details related to calls and emails into the ticket management system so that any CASST member can help any customer with any order at any time
Initiate product returns with vendors and deliver required paperwork to individual Granite Group branches
Work through problems with delivered products and warranty issues
Check product stock/lead times for sales associates, upon request
Upon the request of a showroom sales associate, create a SpecBook (a document outlining potential products for a bath or kitchen project) and send it to a customer, or return it to the sales associate
Act as a knowledgeable showroom resource to Granite Group coworkers
Other business-building activities/duties as CASST efficiency and capabilities evolve
Knowledge, Skills and Abilities
Customer service oriented: having a positive attitude and showing a genuine eagerness to help
Excellent detail, organizational and time management skills; ability to prioritize
Attentive to timelines and thoughtful follow-up
Able to teach and influence the behavior of others
Strong communication (written and verbal) and interpersonal skills
Knowledge of common computer applications and internet search techniques
Education and Experience Required
High school diploma or general education degree (GED)
This Job Description describes the general nature and level of work being performed in this role. This is not intended to be an exhaustive list of all duties and indeed responsibilities may be assigned, as required, by management. In addition, other knowledge, skills and abilities may be required as necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The Granite Group is an Equal Opportunity Employer.
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Centralized After Sales Service Team Associate employer: The Granite Group
Contact Detail:
The Granite Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Centralized After Sales Service Team Associate
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at Granite Group. A friendly chat can sometimes lead to job opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to customer service and order management. We recommend role-playing with a friend to boost your confidence and get comfortable with your responses.
✨Tip Number 3
Showcase your skills! Bring examples of how you've handled customer inquiries or resolved issues in the past. This will demonstrate your problem-solving abilities and customer service orientation, which are key for the CASST role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Granite Group team.
We think you need these skills to ace Centralized After Sales Service Team Associate
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond to help customers, as this role is all about keeping them happy and informed!
Be Detail-Oriented: Since this position involves managing orders and tracking details, it's crucial to showcase your attention to detail. Mention any experiences where you had to manage multiple tasks or keep track of important information.
Communicate Clearly: Strong communication skills are key for this role. In your application, use clear and concise language to demonstrate your ability to convey information effectively, both in writing and verbally.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive!
How to prepare for a job interview at The Granite Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Centralized After Sales Service Team Associate. Familiarise yourself with the order management software mentioned in the job description and be ready to discuss how you would handle customer inquiries and order tracking.
✨Show Off Your Customer Service Skills
This role is all about customer satisfaction, so be prepared to share examples of how you've gone above and beyond for customers in the past. Think of specific situations where your attention to detail and follow-up made a difference.
✨Be Organised and Timely
Demonstrate your organisational skills by discussing how you prioritise tasks and manage your time effectively. You might even want to bring a planner or a digital tool that you use to keep track of your responsibilities.
✨Ask Smart Questions
At the end of the interview, have a few thoughtful questions ready. Ask about the team dynamics within the CASST or how success is measured in this role. This shows you're genuinely interested and engaged with the position.
