At a Glance
- Tasks: Engage with customers, support sales, and provide excellent service in a fast-paced environment.
- Company: Join a supportive team at a leading insurance and financial services company.
- Benefits: Comprehensive training, career progression, and a positive team atmosphere.
- Other info: Inclusive workplace committed to supporting your growth and success.
- Why this job: Make a real difference by helping customers find the right products for their needs.
- Qualifications: No experience needed; just bring your motivation and friendly attitude!
The predicted salary is between 30000 - 40000 £ per year.
We’re looking for motivated, customer‑driven Sales Agents to join our Retail Branch Network. This is a fantastic opportunity for someone who enjoys working with people, thrives in a fast‑paced environment, and wants to build a long‑term career in insurance and financial services. We’re looking for engaging, motivated Sales Agents to join our branch network, supporting customers both face‑to‑face and over the phone. You’ll be at the heart of the branch, helping people find the right products for their needs while delivering an excellent, professional service every time.
What you’ll be doing:
- Daily engagement with customers to support both new business, renewals, and policy enquiries
- Identifying customer needs, including vulnerability, and applying appropriate support and adjustments
- Ensuring customer records and documentation are accurate
- Handling queries, payments, and policy changes confidently and professionally
- Working towards individual and team targets, contributing to branch success
- Representing the business positively in the community and during local outreach activity
- Support Branch Manager in daily branch operations
What we’re looking for:
- Someone who takes ownership, follows tasks through to completion and doesn’t hand off problems for others to fix
- Naturally friendly and confident, able to build rapport and communicate clearly with a wide range of customers
- Supportive of colleagues, willing to help others, share knowledge and contribute to a positive team atmosphere
- Organised and accurate, able to follow regulations and processes while still using empathy and common sense
- Comfortable questioning how things are done and suggesting practical improvements to make work simpler and better
- Able to make sensible decisions at pace, using good judgement rather than waiting for endless approvals
- Motivated by clear goals, resilient under pressure and driven to improve your own performance over time
Experience in sales, customer service, insurance, or financial services is helpful but not essential, full training and ongoing coaching will be provided.
What you’ll get in return:
- Comprehensive training and structured onboarding
- Regular coaching and development to help you succeed and progress
- Clear performance expectations and achievable targets
- A supportive branch environment with strong teamwork
- Opportunities to develop multi‑skilled capability and progress your career
- The chance to work for a business that truly values doing the right thing for customers
Visa Requirements: Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post‑Study Work visa. At the moment, we’re not able to offer visa sponsorship.
We’re Here to Support You: We’re committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process—or once you’re part of the team—just let us know. Whether it’s flexible hours, adapted equipment, or a bit of extra support, we’ll work with you to make sure you can do your best work. If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check.
Acorn London - Sales Agent employer: The Granite Group
At Acorn London, we pride ourselves on being an excellent employer that fosters a supportive and inclusive work culture. Our Sales Agents benefit from comprehensive training, ongoing coaching, and clear pathways for career progression within the insurance and financial services sector. Located in a vibrant community, our branch network encourages teamwork and personal growth, making it an ideal place for motivated individuals to thrive and make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Acorn London - Sales Agent
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Acorn London. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you can demonstrate your customer service skills and ability to work under pressure, as these are key for the Sales Agent role.
✨Tip Number 3
Show your personality! During the interview, let your friendly and confident side shine through. Building rapport is crucial in this role, so don’t be afraid to engage with your interviewers and show them your enthusiasm for helping customers.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Acorn London - Sales Agent
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you connect with our values.
Tailor Your Application:Make sure to customise your application to highlight your relevant skills and experiences. Mention specific examples that demonstrate your customer service abilities and how you’ve thrived in fast-paced environments.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon, so we can easily understand your qualifications and what makes you a great fit for the Sales Agent role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the details you need about the role there!
How to prepare for a job interview at The Granite Group
✨Know the Role Inside Out
Before your interview, make sure you understand what a Sales Agent does at Acorn London. Familiarise yourself with their customer engagement strategies and the importance of building rapport. This will help you demonstrate your enthusiasm and suitability for the role.
✨Showcase Your People Skills
Since this role is all about working with customers, be ready to share examples of how you've successfully engaged with people in the past. Whether it's through sales or customer service, highlight your ability to communicate clearly and build relationships.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle customer queries. Think of specific situations where you’ve had to make quick decisions or support a colleague. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Emphasise Teamwork and Support
Acorn London values a positive team atmosphere, so be prepared to discuss how you contribute to a supportive work environment. Share instances where you've helped colleagues or improved team dynamics, showing that you're not just focused on individual success.
